of TripAdvisor Travelers recommend this hotel
"Re: service is just poor poor poor"
The hotel itself is great and rooms are fine but the service literally from check in to check out extremely poor. Taking a double payment at check in and then denying accept my phone showed the 2 payments being taken, not until the next day did they confirm and said it would be sorted out on check out! The bar staff, just peculiar, could forever to get served, so go to the bar and ask for a drink only to be greeted by a tut and told to go back to our seats and someone will serve you, 15 minutes later return to bar, then get an ever more annoyed response and before being served, turns his back and shouts and disciplines someone in from of us. Not the place or time and more importantly just get us a drink and let us go back to our seats. Check out, slow and rude, genuinely I do not get how it could be so bad. I stay in hotels about 3 months each year and they do vary but this is right down at the bottom for service.
"Quick overnighter - not as clean as would have expected"
This was really a flying visit having stayed with family needed a hotel before early flight out of Cologne airport. The hotel is situated in the exhibition area of the city and once you know where you are going it is about a 20 walk to the station and Cathedral. Staff were friendly and helpful and sorted out our taxi for the morning. Let down by dirty corridors and our room was not as clean as expect from a hotel of this class - carpet needed a good clean and hoover.
"City weekend away"
Stayed at the Radisson for 3 nights. Taxi to and from the airport was quick and cost around 30 euros. The distance from the hotel into the city centre is a bit of a wak but you can always get the tram which is easy. The hotel first gave us a room which was a twin but after complaning they gave us a "double" was basically two beds pushed together. The only problem with the room was that it was sooo hot in there!! Slept with the window doors open each night. Bar in the hotel is very good and food is really nice to. Would recommend coming here if you dont mind the walk.
"stylish modern hotel with great service"
I stayed here for one night, because of a business trip. Hotel in general is stylish and modern. My room was perfectly clean, spacious and the bed was big and comfortable. The service (as per usual for a Radisson) was great.
"Nice hotel with good service"
Had a one night visit as part of a business trip. Check-in was efficient and very friendly. The room was spacious, modern and clean. It was busy at breakfast time so worth getting there a little earlier, the choice was very good. This is obviously a very busy hotel, particularly in the week with business users but it is very large with excellent facilities and friendly staff.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM