of TripAdvisor Travelers recommend this hotel
My elderly Mother and I stayed here for 2nights, on check in i asked for help with luggage to the room, I was told no one available, but given use of a large luggage trolley!! Not quite service I expect from a 4star hotel!!! Room was pleasant, clean, staff are friendly and polite. Good stay but not sure will rush back paying those prices to be my own luggage porter!!
Hotel location and building is G8 no parking at all you have to pay 25 gap for Valle parking Very tired corridor carpets and rooms refrigerator was not working when I called reception they told me all the refrigerator is out of order for the entire hotel Breakfast was completely cold I would never expected the hotel this worst experience for this hotel
"Good hotel and staff!"
Business trip, booked this hotel. Good rooms, big, lots of amenities and clean. Mini bar, hairdryer, shoe shiner, safe, mirrors galore, tea facilities, iron and board etc. Plastic type sheets in duvet which made me too hot and noise from open reception area affected my sleep a little, but ok. Gym and steam room/pool/sauna all great and used! Food good at breakfast and evenings. Good location for me (near passport office) and nearby train station. Staff good and gave good advice/tips.
"Nice afternoon tea"
My wife and I went for afternoon tea on Tuesday 29.11.2016 using a Groupon deal which included a glass of Proseco.The food was very nice and well presented and served by an excellent waiter called David.
Wish I had remembered her name to give her a mention but the trainee receptionist was very helpful. Once we arrived she helped us with quite a few things which may have been fairly minor to her but were quite important to us. The room was excellent, lots of space, large comfortable bed and a great view looking across the river. The tv didn't work at first but that was soon resolved. One complaint I would have though is that the fridge was empty and didn't work so your own drinks couldn't even be chilled. Would definitely stay again when visiting Liverpool.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM