"Exactly what you'd expect from a Rad Blu"
Modern & exceptional service. It's located about 10 mins walk from V&A Wharf, but the walk is easy & safe, there is a free shuttle bus that runs every hour. We had a business class room, so plenty of space for a family of 3, although second bed is a pull out camp bed, but comfortable (for my son anyway). Beautiful ocean views one side & table mountain on the other side. Staff were very friendly & you get what you expect from a Rad Blu. Pool is quite small & I didn't use the spa facilities as there is a great coast run from the hotel which is about 8k if you do the full loop. Atlantic Ocean on one side & table mountain & Lions Head on the other, no more motivation to get out needed, plus there are loads of people out doing the same thing so very safe as well.
"Not satisfactory, no reaction after complaints"
We complained about a few things that just annoyed considering how pricey the hotel was. Leaking shower, stains on the sheets, an empty mini bar, broken phones (we couldn't even reach reception from our room) and when we arrived we had to wait forever to check in and got into room with a babybed. We didn't have a baby with us. The thing which dissapointed was the reaction of the staff. Basically none. Location was good.
As I am writing this review at 22h31, the music is pumping outside for a wedding (management said that they had apparently sent a "letter"). Both the bath and shower is out of order and the level of service is shocking. At the price we are paying, I certainly would expect more. I have read all the patronising responses on TripAdvisor, so please.... don't bother.
"Wonderful location and staff, but rooms are below average"
Overall our stay was great - mainly due to the wonderful location of this hotel and the great staff. However, our room was far below average. We were placed in a bedroom on the first floor overlooking the parking lot so we were unable to keep our window curtains open at any time. It was very upsetting and I would not recommend the hotel based on the fact that they would actually rent out a room like this to paying customers. This hotel is not cheap by any means so I was very disappointed for what we received.
Great location. Fantastic harbour and sea views. Friendly service and staff. Business rooms are well designed. Very romantic setting. It was lovely waking up to a beautiful sunrise and listening to the early morning birds and waves.The sunset was gorgeous too.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM