"UK couple on holiday in Cape Town"
One of the best hotels I have stayed in. Spacious rooms with all the amenities expected. The view for breakfast is truly stunning, with either the bay or table mountain to look at. The breakfast is very good with attentive staff. It would be fair to say we enjoyed Cape Town even more because of this hotel.
"NOT A REAL 4 STAR BY INTERNATIONAL STANDARDS"
We booked a sea-view room through our UK South Africa travel expert and paid the additional fee fro what we expected to be a luxurious experience. On arrival, the check-in reception desk clear was anything but professional. "Hi guys, what's your name." (lack of respect)He then assigned us a back room ground floor room next to the outside bar and sun-bed terrace. No privacy. Could not open the next curtains as everyone could look straight into our room. After firm complaint that went on for more than 1 hour, plus call to our agent back in the UK....we were moved to a 2 -bed room/bathrooms on the 3rd floor. Front bedroom was next to the communal corridor and so you had to keep the curtains closed to create privacy. The bathrooms and bedrooms were fine, but the kitchen and lounge area were dirty in places, stained settee chairs, defective kitchen units, broken stationery equipment and messy balcony and chairs. During a very late room service on the second day of our stay,, the cleaners failed to put flat sheets on both beds. Sadly, by the time we realised this, we already given tips to both ladies and despite the fact the Housekeeping Manager inspected the room ! Location is good, but there are better hotels in Cape Town like Table Bay nearby.
"Hitting the bucket list"
Wonderful hotel, clean, fresh and great rooms. We had a two bedroom suite for 4 adults and it worked beautifully. Had a small kitchen, 2 bedrooms, 2 bathrooms a very large sitting / dinning room, and study. A wrap around balcony over looking the ocean. Great location 20 minute walk along the sea front, to the waterfront. The hotel also provides a shuttle every hour to the Waterfront,for those who prefer not to walk. One of the best buffet breakfasts I have ever eaten, something for every bodies tastes.
"Great place to stay!"
This is a very convenient location, and easy walking distance from the Waterfront. The rooms are clean and comfortable and ours, a business room, had a good view across the harbour. The breakfast was perfectly good and there were always plenty of staff around to help. Everyone was helpful and friendly. Allowing us a late checkout really made the holiday.
"2nd visit , but just one thing they could change"
This is my second visit, as usual staff, service etc was excellent. It's worth eating in the hotel resurant. As the food is awesome. Just one thing puts me off and I'm sure their is anything they can do about it. The hotel is overwhelmed by birds, they are in the resturant and even in the pool. I didn't notice must mess around the resturant but the pool is full of bird poo.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM