of TripAdvisor Travelers recommend this hotel
"Top hotel at Gran Canaria"
We stayed here for our second time and had a wonderful time. A wonderful place to stay - great areas and a great place. We were specially lucky to get a bigger suite than ordered, but the stay would be superb anyhow I guess.
"Lacking in Quality"
Overall I do wonder why this hotel was given a 5 star rating on Expedia' It certainly lacked the overall standards of any other 5 star hotel I have been in, including others from the same chain. On a positive note - overall the staff were very friendly, the grounds were well designed and very clean/well maintained & the independent 222 degrees SW Bar & Grill lived up to its Michelin guide recommendation (worth visiting the hotel just to have a meal at this restaurant). The spa was of high quality. Negative points: 1. The La Canaria restaurant was awful. How can they call a limited choice menu a 'buffet'' The meat quality was very poor, dry cakes served as pudding, etc etc. All around us people were leaving food. The service was chaotic. I see from other reviews that this restaurant has been criticised before with the response being that the individual departments are being notified - obviously no action has subsequently happened. 2. Our junior suite even though large with a kitchen, did not meet 5 star standards - the furniture was of cheap quality and overall the room looked like it needed a complete overhaul. 3. Some of the maid/room cleaning service was of the worst standard I have ever seen in any hotel. Sitting on the balcony whilst the maid was in the room I timed one - she took 5 minutes for the entire suite (Only on one occasion was the maid thorough). I don't believe there was the usual evening service found in 5 star hotels - if there was it was not visible - though I did spot the bins had been emptied a couple of times. On the final night we came back from dinner to find three sweets randomly thrown on to the bed but the bed unmade! 4. The 'heated' swimming pool didn't appear to be heated! 5. The pillows looked well used and were very very soft
"Lovely hotel "
This is really a wonderful hotel. We stayed in the three room suite with our big family and had a great time. Service is inpeccable, staff friendly, beds very comfortable , poolarea lovely. Breakfastbuffe' is very good but we were not impressed with the hotelrestaurant at all. We downloaded the app with the menues but that wasn't followed at all at the restaurant. When we were looking forward to an Asian buffé we were served a three course meny with no theme at all. The starter arrived along with the main course and the staff had absolutely no idea why we wanted them to wait with the latter. Big confusion and very unproffessional. If the hotel continues to serve from a menue rather than a buffé they need to train their staff better.
"Probably best stay at this location!"
Very big rooms and balcony (we stayed in a 2-room superior apartment) and with a stunning view to the Atlantic ocean! There is a true luxury feeling to it. Relaxed and fairly quiet atmosphere around the whole hotel. Nice pools and breakfast arrangement. Good (and free) parking possibility if you bring a rental car. Very much recommended.
"not so blue"
We spent a week here to recharge our batteries,the hotel is well situated just a walk from arguineguin. The walk passes several restaurants perched above the sea, one of the best was the last in line run by a german couple,popular because the food is good.The hotel has a rooftop bar with a good view,the gardens have plenty of sunbeds,the hotel has an adequate restaurant,we had breakfast but thought the bright lights did not do much for an evening setting.Some of the rooms have a kitchen eating area,so self catering is easy,but gave our room a "timeshare" feel,the washing machine was in cupboard in the bathroom.We wondered if is the intention to sell selected rooms rather like the adjacent Anfi development. Batteries did recharge, but quite expensive will look for deals.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM