of TripAdvisor Travelers recommend this hotel
"Dirty and unhealthy"
It's the most difficult review I have ever written because The former SAS Hotel is in a historical and beautiful building well located with a professional and friendly staff. Also, it is important to mention the outstanding breakfast at the 20th-floor space. We booked a Junior Suite and during the check in, we noticed a modest lobby, totally different from the Hotel website. We received a room on the 18th floor, but for me, it was not a real Junior Suite, because the pictures and descriptions were different. The city was very cold that night (not so usual by the end of April) and we noticed that the heating system was not working and the room was freezing. I asked help, the manager appeared promptly but he said he was not able to fix it at that time (11 pm). He offers us a portable heater. Me and my wife were astonished of how dirty the heater was (picture enclosed). After he left I tried to find what was wrong with the heating equipment, and I easily removed the grid underneath the windows (no information that the grids should not be removed). As I directed the lights inside the space, I discovered that It hadn't been cleaned for YEARS. A lot of garbage from the old guests, that I will not describe in details here, but what can easily be seen is that the room was full of mites, dust, and we were going to breathe this air for the next five nights. The next morning we closed our baggage and after breakfast, I show the pictures at the front desk. We left the hotel and returned by the end of the day when we were moved to another room, this time like a Junior Suite, on the 20th floor. The portable heater was gone and I decided not to move any grid to see its interior. This is more than a problem of bad service, is a guest wellness and health question. Besides that, there's no restaurant in Hotel, because the Albert K closed (and they continue advertising that the breakfast is served there, wich is not true because the restaurant is now closed). Our Junior Suite doesn't have "an additional toilet" as advertised (just a separate shower, which is different), there was no radio working and we received the room with a missing sofa. I paid a very expensive rate to be in a trap like this. Last time on Radisson Hotels or Club Carlson.
Can not believe that this hotel is rated 5 Star. On arrival we had to wait hours for the rooms to be ready and then the room had a leaking ceiling and the bed provided for the third occupant was totally unsuitable, stating that the hotel does not have any roll=away beds in the hotel. Fortunately we were provided with 2 separate rooms at not extra cost. Our room had faulty air conditioning so a fan was provided - which made little difference to comfort. Following our cruise we were provided with the same rooms, ours having the same air conditioning problems. After 2 nights we were eventually provided with another room. The rooms are quite sparse with little in the way of furnishings. The breakfasts are adequate but on a number of occasions our orders needed reminding to be fulfilled, also the menu for evening meals is very limited. On a positive note the front office staff were very friendly with special mention for the help from duty managers Tanja and Agna. Another positive factor is the location of the hotel, which is within walking distance to many restaurants, bars and the Tivoli.
"Business stay at the Radisson Blu Royal Hotel Copenhagen"
With the Copenhagen Marathon that weekend, availability was scarce and this hotel was recommended. Located pretty centrally, this original, classic Radisson was very warm, comfortable and accommodating, rooms very nice, lovely views of the city at Breakfast, did not have dinner there, bar area also well serviced and enjoyable, an excellent example of everything good about this city.
Reasonable hotel for too much money. Bar is not very nice. Its not a bar but part Of the lobby of the hotel. Drinks are quite high priced. If people at talked loud you can hear it in the entire lobby I rather not recommend a drink in the lobby bar.
"TERRIFIC HOTEL! Absolutely love the central location!!"
Absolutely TERRIFIC location!! It is adjacent to Tivoli Gardens across the street, PLUS the Hop on Hop off buses stop right in front of the hotel's restaurant! Very warm attentive and accommodating staff, especially Vincent, a waiter, in the restaurant. He is a tremendous asset to the organization. Vincent is a very welcoming and informative presence to international visitors such as my husband and myself. We enjoyed his visits so much, as well as the delicious and well presented food served, that we ended up eating most of our meals in the hotel's restaurant during our stay in Copenhagen. Also, Anna was extremely helpful to us upon check-in. We arrived, after completion of a 16 night cruise, hours before the official check-in time. Happily, Anna informed us that our room was ready. We were able to immediately settle in to our room and then head off for some sightseeing on our first visit to Copenhagen. Thank you to Anna! We were so pleased with our stay here that we are planning on staying again, this time for a longer extended stay, when we depart from Copenhagen on another cruise in August 2018. Looking forward to Radisson Blu opening up their reservation calendar for that time frame so that we can lock in our reservation, as well as our selection of our room . . . the same one! No use wasting time looking at other hotels in Copenhagen when we have already found the very best!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM