of TripAdvisor Travelers recommend this hotel
"Great hotell !!!"
Was there on a business trip. Ladies at the check in were very polite and helpful. I liked the design of check in desks actually. Nice rooms with opportunities to a city view. Food in the restaurant was very delicious and the local beer tastes fantastic! Breakfast was delicious too and the staff working there are just pro! I totally recommend this hotel
"Nice location and decent hotel"
One of the really differentiating features is the speed of the WiFi. I travel on business a lot and frequently have issues with connections. The hotel is also well located, good value for money and has decent room service.
"Comfortable stay but below par service"
Stayed 3 nights in a Junior Suite on 15th floor. The room was spacious with a lounge. It had a separate toilet which was great. The bathroom was reasonably large but the biggest issue is the shower cubicle. It's located at the end of a bath which meant that it was tiny as it was the same size as the width of the bath. Also the glass shower door was not effective (probably pushed open when having a shower)and hence there was a puddle of water after each shower. Room amenities was basic. The most disappointing part of staying here is the service. We rang to get some milk and somehow ended getting milk from room service. It took over 20 mins to arrive and we were charged for it. We complained the next day as we felt that milk for coffee and tea making should be part of the normal amenities. We were told that as we ordered from room service a charge will always be raised. We told them that we used the only phone button there and there was no indication that we had been diverted to room service instead of housekeeping. After much debate they ultimately waivered the fee. For a 5 star hotel to blame the guest for not asking for the appropriate department is totally moronic. I would gladly dial the right button if it was on the phone!! Also we did not have a directory of hotel services so had no idea what the hotel rules or services are. Also there was no "do not disturb" sign available and hence we had housekeeping knocking to check if they could clean our room everyday. Housekeeping was also very inconsistent, the first day they left dirty used glasses and did not vacuum the floors adequately.the 2nd day they did not replenish tissues. The young housekeeper was a nice girl but obviously lack supervision and therein lies my biggest issue with this hotel. The senior staff are not taking the responsibility of supervising and mentoring staff. A sad reflection of senior management. For this reason and the price paid to stay in this hotel and especially the amount of work we had to do to push our point with the milk, I could not recommend this hotel in all honesty for the reasons mentioned above. On the other hand the one big positive is the location. Close to train station, Tivoli gardens and within walking distance to restaurants, shops and main sights.
"Left disappointed "
Myself and a friend stayed here in August 2016 to watch Beyonce in concert. We paid for 1 night in Royal Club room on the top floor. Firstly I have to mention that we found the staff generally rude, at check in/out especially! No welcome, no hello, no hotel information, directions, nothing just asked for our credit card and pointed to the lift without saying another word! The room was ok but not what I was expecting, quite basic considering how much we paid for it. The view was the selling point, you could see right across the city from every single window! Beds were comfortable and bedrooms were clean. There is a fridge in the room which is a mini bar but we managed to squeeze in our own bottle of wine and snacks! The air con didn't work at all and the room was boiling the entire time, we had to open the window which was noisey outside constantly. We paid for breakfast in the top floor restaurant, it was around 9:15am so still 45 minutes until it finished but there wasn't a lot of food left and I had to ask to get more food, most of which I was told had run out of they couldn't restock for me which was disappointing. What little we did eat was nice. Overall I wasn't that impressed by this hotel when compared with other Radisson Blu hotels. Definitely not worth the 5 stars it claims. I would've complained on the day but the staff we dealt with couldn't care less so felt there was no point!
"Small and shabby room for enormous price"
Spent 1 night in this hotel and was absolutely disappointed. The general feeling was, that the room was a closet, previously, cleaning personnel was keeping their staff. The furniture old, the bed placed in the corner, the huge cupboard in the middle, with the pathetically small TV on it. The bathroom was small, I will repeat this word again and again, the bathroom staff also small, like for the kids, I am not a tall man, 175, but when I was using the toilet my knees touched my chin. The room was like a small box with no air, even though there was a big window with the view to the city, the only one good thing. But again, this Radisson Blu is nothing in comparison to other hotels of the same chain, for example in Ljubljana, it was simply from another planet. I strongly do not recommend this hotel, especially for the money I paid. Good that my stay was just 1 night. Never ever come back here.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM