of TripAdvisor Travelers recommend this hotel
"Great location. "
Great hotel, staff very helpful, clean and location just amazing so much to see and do. Went to the Lippizaner's ( Spanish riding School ) strongly recommend this if you are a horse fanatic. City Bus Tour worthwhile gives you an overview of the city.
"Excellent, could not fault. "
Wonderful, friendly and efficient service from start to finish. We arrived early and they were more than happy to take our bags and gave us some information about Vienna itself. Could not fault our room and the bar/lounge area downstairs was lovely.
For the price it's like a VERY high English standard 3 star, definite good 4 star. Would stay here again with family or wife only and for business. It's so well run, staff are professional, rooms are very clean and very well put together, beds comfy, shower pressure great, bathrooms clean, carpets clean, great location. What you see in pictures is what you get
"Good hotel but with faults. "
We had 4 nights here in a superior room in December. The pros. The room was large clean and comfortable. The location of the hotel is excellent, right next to Cafe central and only a short walk to the museum quarter and the main shopping area. Lots of lovely Christmas markets dotted around again within easy walking distance. Cons. Twice during breakfast the staff couldn't cope with the amount of guests arriving for their breakfast. Tables were not being cleared and there was nowhere for guests to sit. I even saw one guest clear his own table and take the dirty dishes into the kitchen and another guest ask the same waitress 3 times to clear a table for him and his family. They didn't replenish food items and we had to ask for clean bowls. Some members of staff actively avoided eye contact and there seemed no system with ordering hot food. The other 2 breakfasts went along efficiently with different staff on duty. Getting a drink at the bar was sometimes difficult due the staff serving drinks in the restaurant or doing other duties so there was nobody behind the bar. One evening after a long day out we returned to sit and have a drink in the bar only to be told the bar was closed for an exclusive party!! Closed to guests staying at the hotel!! We walked to a local supermarket to purchase a drink and had them in our room. It did work out a cheaper night and we were more efficient at serving ourselves!!! It felt like the hotel was run by the staff for the staff and the guests were an inconvenience. I would have given the hotel 3.5 stars if I could, but I can't describe the hotel as average as the rooms and location are so good.
Hotel is near the old city center. Rooms are nice and spacious. Breakfast is very good, whereas the lunch and dinner are less spectacular. Number of good restaurants and trattorias within walking distance make up for this. Not cheap but overall very good impression.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM