of TripAdvisor Travelers recommend this hotel
"Nice hotel with a perfect location"
Really nice hotel with a perfect location. In the middle of the city, yet very quiet. Big rooms, good bed (if you like them a bit hard) and excellent pillows. Helpful staff, quick check-in and really good breakfast.
"Perfect location, with a breakfast to enjoy"
Receptionpersonal very helpfull and as we where a bit early and the room wasn't ready they stored our bags for us and we went for a city explore and when getting back to our hotel they had already carried our bags into our room - Nice service. Good size room with pillows and beds that is among the best I've stayed in. Really a good nights sleep. The breakfast buffé was perfect - good selection of everyting and they also had dishes for order. I tried omelett one day, pancakes another and it tasted super. Perhaps a bit to few in service as it took a while to fill the empty trays in breakfast area. The personell that worked did the best and where really friendly and worked hard as to what I could tell. So perhaps more of a number of staffing issue' Stayed at room 410 and had a nice view overlooking the entrance of Café Central. In the room we had a bit of an issue with the wifi connection off and on and perhaps they need to clean the carpet that had a few stains and also the bedspread had some stains. We stayed Thursday to Sunday and one thing I didn't like was that our linnen wasn't changed daily. One night we had been out in a bar where they smoked and the smell had gotten stuck in my hair hence also during the night on the pillow and the night after it still stank, also it is nice to lay down on pristin linnen without wrinkles and if you don't change linnen the night before wrinkles are still there. Didn't really appreciate to have a decorative pillow on my pillow that I was going to sleep on as you don't know whom has used it prior and if it has been on the floor or not. Even if I understand that it looks nice and give a sense of exclusive touch, they might find a better solution. It would have been nice with two chairs as it is a double, otherwise the room was spacious and gave a overall clean impression.
At check in gave the desk clerk my Carlson card and credit card, found out upon check out she never confirmed my Carlson card was on my account. She then sent me up to a room that was already occupied. Called up for room service at 11:45pm, clearly stated in hotel info was 24 hours a day, rude woman on phone told me kitchen closed at 11 pm. Didn't have my check-out day correct, had to call to have room cleaned. Housekeeping actually took my Carlson Club card and never returned it - talked with one of the managers about all this - fell on deaf ears!
"Nice hotel with a few comments..."
Nice hotel perfectly located downtown and with spacious and nicely decorated rooms and a super bar for a drink before going out for dinner... but it lacks a few details to be even better. It feels like it's understaffed - both at front desk and at breakfast restaurant. Long waiting time for check out and several times lacking plates during breakfast. But indeed a good stay and will very likely come back next time I'm in Vienna for business.
"Excellent weekend getaway, great location, wonderful staff"
delightful two day city visit weekend, hotel was perfect location for walking / sightseeing, also near the subway and restaurants, staff were wonderful, great breakfast, all round great experience. we had asked ahead of time for our two rooms to be near each other and it was all nicely pre-arranged, thanks!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM