"Mom and daughter fun get away!"
My daughter had a week off from work, she invited me to Philly. We stayed at the Warwick hotel for a few days. The hotel is beautiful, clean and the service was great. The whole trip was nice and relaxing. We explored the neighborhood which was so much fun. We did some shopping and had dinner at the Continental not too far from the hotel. The food and the service was awesome, so was Jamie our waiter. The following day we headed to the Reading Market awesome place omg, so much to see, eat and buy. We then headed to the famous Rocky Steps at the Philadelphia Museum of Art, breathtaking. Can you tell I haven't been to an art museum in years, but will continue to explore. Anyways the steps were full of tourist taking pictures and singing Rocky's theme song(Sylvester Stallone) hit movie. Big fun for me:). We also ate @ Pete's diner across the street from the hotel, great food and service but sad to say he's moving in March or April he stated, very nice man.Also I cant forget Ruby Ts, food and service awesome. Aside from taking a cab here and there we explored Philly's public transportation which was just fine. It was kind of chilly but we had a nice time. I could go on but I will leave that for when I return:).
We stay here often as we go into the city once a month for dining and getting away. It's a great location and the front desk staff is wonderful as well as the valet service. However, I would not recommend you spend the $20 per person for the breakfast buffet. It was our first time and it was deplorable for the price. We got there at 10am on a Sunday morning. We couldn't get a table because it was busy but the tables that were empty had not been cleaned off. There was no bottled water. The scrambled egg skillet was empty. The bread table had one English muffin on it. All the glasses were dirty and the shelf for the clean ones was empty as well as no clean coffee cups or a napkin in sight. We could hear the staff behind the door labeled Staff Only. They were having fabulous time back there laughing and talking. After 20 minutes one of them emerged in slow motion to clear tables. This hotel very nice and I have stayed there many times without disappointment. This was a first. I will return but NEVER to the buffet. Not sure where the manager was but they clearly should have been on site. Don't waste your money on the buffet!!!!!! There are many nice places nearby that have actual food choices and are well stocked.
Stayed for a belated Valentine's Day. The hotel service was great from Paris working the front desk to Fran and Tyrone in room service. They were extremely helpful and timely. The room was very clean and the view was nice. We would definitely stay there again.
"Great from the first phone call "
The true sign of a well run and of course, executed, service team understand that the customer experience doesn't start when they walk through the doors! A true, seasoned, or well breed and or thought proper etiquette in their youth. Thank god some parents are doing their job and teaching the right from wrong, ladies first, a simple thank you..... and guess what.....they are FREE !!!! And we still have a society that doesn't get it. Well today I was blessed to speak to a young gentleman at The Warwick Radisonn Blu hotel Philadelphia that made me see and feel special through a telephone conversation. I had already had a long day and I needed to confirm the reservation and had a few minor requests. It started out as an call would...the introduction blah blah corp crap but this gentleman was articulate, intelligent, sophisticated ( this that he had said during our conversation reassured me that he knew what he was talking about!!!! OMG this is so rare in the world today and especially hospitality. I don't know his whole back story of life but we had an amazing and incredible conversation about such simple things like holding the door for a women. Generationally it seems to be falling apart more and more. Bad parents. Period. No if, an's or buts. Mothers and fathers today don't parent!!!! Friends yes. But not parents. Well Mr. Robert Brockel, one of the agents at the front desk is one of the rare few, and by far one of the best I have encountered in many years. HE GETS IT !!!! When does your hotel or restaurant reservation "REALLY" begin ''' Think for a moment, it's happened to every single person on this earth (and if not you need to get out more.) seriously!! Take a class. A true dinning or outstanding hotel experience starts with the..... FIRST PHONE CONVERSATION/ INTERACTION !!! ETIQUETTE, ETIQUETTE, ETIQUETTE, ETIQUETTE and LISTEN. !!! OMG please listen. No customer/ guests wants to be talked over or felt that they are not being listened to!!!! YOU HAVE WON OR LOST THE CUSTOMER IN THE FIRST 30-45's seconds of a conversation. This letter is really about Robert, But all of you out there think about it for a few minutes. The last time you called the pizza place and they were having a conversation with a fellow employee and not you!! How about the airline that transfers your call so many times you actually become angry and forget why you called in the first place. Finally, the restaurant hostess who can't seem to remember where she works, and the fact that you are probably interrupting some valuable "Snapchat", or she annoyed that she actually had to put her phone down "THE PERSON COMING INTO YOUR ESTABLISHMENT THAT PAYS THE BILLS AND YES YOUR CHECK" !!!!!! We have all been there hearing the chaos, and screaming. And ( god willing your sense of rationale thinking or thoughts of what could be comes across you, and you say does that place really want my business and do want to give them my money when......... IM NOT EVEN IN THE BUILDING YET !!! How will I be treated than'!'!'! So you are now shaking your head saying "I had a bad feeling about this when I made the reservation". Damn!!!! We Robert could have told me there was a fire ( which there was not) but his eloquence, sophistication knowledge and ability to answer my question without being transferred or deferred my request to any one of many different departments. But he didn't and he was truly extraordinary. WORLD CLASS !! This one employee made my day. And I'm sure that the trip will be amazing all because of the most important thing 1. THE FIRST INTERACTION WITH THE GUESTS IS THE Originating phone call. it's been lacking and missing in the hospitality industry for a long time!!!! But everyone MANAGEMENT INCLUDED SHUT UP STOP FIGHTING, STOP ARGUING, and listen!!!! The customer IS NOT ALWAYS RIGHT !!! But they paying the bills. Treat them with respect and normally they just want to be heard. Nothing more nothing less. We all know a fake a mile away. Deal with it case by case. But Radisson Blu has a customer for life from ONE phone call!!! Edward Roberts Ps I've been here for less than 24 hours and have two other employees that went above and beyond. Until tomorrow!!
"Valentine's Day Weekend 2017"
We stayed over the weekend for Valentine's day, reserved the room through booking.com. Excellent location, close to many of the attractions. Staff was friendly and helpful. We enjoyed drinks at the bar Sunday evening and my only complaint would have been that they were not particularly well-made. However the bartender was incredibly friendly and offered us a whiskey on the house so made up for this. We ordered room service for breakfast which arrived on time, the food was not super hot and the coffee was definitely cold but still tasted fine. The only other issue was that the trays were not collected until very late that night (they were left sitting in the hallway as per instruction) which was not particularly pleasant. Parking was not included but given the location this was not surprising. All in all, this was a nice stay and we would most likely stay again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM