of TripAdvisor Travelers recommend this hotel
"Great Location - Spacious if somewhat run-down rooms"
First and foremost: location, location, location. It is a great location. The hotel is older and somewhat rundown. The lobby is very small and the front desk teeny tiny. Even the entrance is small. There are doormen but they don't seem to do anything by way of assisting guests. The desk people were okay but service is not the strong point. The location and the size of the rooms is great for the price. I booked an executive suite which was definitely large but the furniture was quite worn and cheap. I guess it is a trade off: great location and spacious rooms which, could be easily upgraded but then the prices would be triple what I paid so, all in all a good deal. BTW there is a cheap grocery/convenience store across the street on a lower level. Definitely worth checking out since there is a kitchenette....
"Walk to Michigan Avenue and Rush Street!!"
The Raffaello is a Vintage Building with all the modernization that anyone could want! I loved my Suite and the Rooftop Bar on top!! During to day I walked to all the shopping I could take and in the evening we walked to dinner and window shopping!! Such a Gem!! A really love taken a great bath, but this hotel has nice showers, but NO BATHTUB! If I were visiting longer I may have shopped around, but I am not complaining! Because we are all spoiled with modern elevators, these elevators are older and a bit slow, but for me I like the character!
"Poor service, but good room."
Arrived at 3:30pm and too early for check in. I confess i didn't check to see when we could arrive, but couldn't find the info online either. Anyway, received very little hard fought for information from unfriendly staff on our best options to get checked in and on our way. Totally sapped our excitement at staying overnight in Chicago for a fun evening after an arduous unwelcoming check in. We left sometime after 4pm with our room still not available and the lobby hot and packed with other travelers waiting for their room to be ready. We arrived back after 10 pm to finally get in our room which was actually fine, but not great enough to wash away the memory of the negative service at the desk. On the other hand the housekeeping personnel were extremely friendly and even offered to lend me their own personal phone charger since I had misplaced my own.
"WOULDN'T CONFIRM RESERVATIONS"
PRICE GOUGING for World Series. They would not confirm any 3rd party reservations for this weekend even though I had a confirmation thru Priceline. They refused to say we had a reservation possibly leaving a 72 year old handicapped CUB fan without a room when he showed up. Took 2 days for them to agree to give our Money back so we could find a hotel at double the price. Lowest of the low !
I chose the Hotel Raffaello because I dislike mega-hotels. This hotel could be described as a boutique hotel, but it is larger than most hotels in that group. The location next to the John Hancock building is perfect for shopping and dining choices. Delaware Street is relatively quiet. The hotel consists of mostly suites, very large rooms, modern bath, plush bedding, 2 large flat screen TV's, microwave, mini refrigerator, free wifi.... the rooftop bar, Drumbar, offered beautiful views of the Chicago skyline. The coffee shop downstairs has delicious donuts and coffee. Aside from slow elevators, this hotel was great!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM