of TripAdvisor Travelers recommend this hotel
"A Hidden Gem in the Heart of Downtown"
From the moment we opened the door we were delighted. Tasteful modern furnishings and decor, spotlessly clean floors and walls,quality linens and small amenities that made our small but well laid out room a relaxing haven after a day of shopping and museums. Could not have asked for more and were delighted by the reasonable price. We have a new favorite in the windy city.
"Great for location"
The reception, we found, a little strange. It just didn't seem to fit with the hotel at all. Very narrow and more budget motel looking. However, the room was perfectly fine. Had a very comfy bed, good shower and a good size. The only long mirror was up a corner behind a cupboard so completely useless. Sockets in short supply for drying your hair also. The safe was broken and we called reception. The gentleman came immediately and sorted the problem, which was great customer service. The infamous bar on the top floor was closed while we were there. If you want coffee and doughnuts there is a cafe in reception. There is a restaurant linked by a door to the hotel (very expensive) All in all a good base and very clean. I would use it again.
"Great Hotel - Perfect Location"
Stayed at the Raffaello for two nights whilst visiting Chicago. The hotel is in an older building so has plenty of character. The lobby is small but perfectly formed with a Glazed and Infused concession - seriously good donuts! Our room was large considering this is a city center hotel and included all amenities. The bathroom was a little on the small side but like the lobby it was perfectly formed and we managed. Loved the shoe shine machine in the room and proved useful which surprised me. The location was perfect for exploring Chicago and only a minute walk to the John Hancock Center. The staff were all friendly and I would not hesitate to stay at this hotel again.
"Solid but unspectacular "
Reasons to choose this hotel: Location: its right next to the Hancock Centre and all the shops on Michigan Avenue. The bar: The Drumbar is on the 18th floor and has a roof terrace if you're visiting in the summer. You can't charge drinks to you're room so I guess it is not owned by the hotel but it is a great bar and buzzing at the weekend. Things to be aware of: There's no restaurant on site (there is a small counter in receptions that sells donuts etc.) so all your eating will be done out of the hotel, not a major issue as there are obviously lots of places nearby. The hotel is in a lovely old building which is a plus side on the character but has the standard downsides, my room got super hot and the air con didn't seem to make a dent so kept the window open most of the time. The staff were friendly, the room was serviceable but the bathroom was very small, I tried the gym too which has a few weights and a few cardio machines. All in all if you're looking for a room only hotel to base yourself in while in business or exploring the city then this is a good option but the room (and the great bar) is all you will get.
"Comfortable stay in great location in Chicago"
We enjoyed the ambience of an older building outfitted as a hotel. We rented the Grand Suite for four nights for myself, my wife and our 17-year-old son. The suite was spacious, and had large flat-screen TVs. The bathroom was well-equipped, but small, due to the limitations of an older building; not a problem for us. Staff were consistently courteous and helpful. We had three sets of towels each day, in line with the number of people staying - this is unusual. There is a wonderful doughnut shop in the lobby. Location was perfect, just one block off shopping on Michigan Avenue, but away from the noise. We would stay there again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM