of TripAdvisor Travelers recommend this hotel
"Trip to AG"
This hotel was in a great location for our visit to American Girl store for my granddaughters 5th birthday. The staff was nice, the door men were great. It did take a long time to get into our room. THe hotel is old and the elevators are really small and slow. The bathroom is tiny and the toilet rocked on its base. The shower dripped slowly all night. There were two double beds, not queens even though the room was plenty large enough for queen beds. The best thing this place had going for it was location and a donut shop in the lobby!
Close to everything. Older hotel but I dig that. Clean. Nice staff. Would def stay again. Roof top bar was very nice. Outdoor was closed because it was winter but will go back and check out during warmer months.
"Turnaround Trip = Great!"
Whenever I visit Chicago, the Raffaello has been my go-to hotel. Small hotel; great staff; nice rooms....it's located perfectly below (or above, as it's a short walk from the lake) Michigan Avenue, so the proximity is perfect for practically everything. Food, shopping, theaters, museums....don't overlook it.
"Great location but disappointed"
At this price point, I would expect all the lights to work in the room (two did not), the carpet was frayed in one spot to the point the web backing was visible, and the bathroom sink was horribly scratched. The heating unit made a very loud hum. We were supposed to get a drink voucher but did not. The "happy hour" at the rooftop bar charged us full price during happy hour, even though the website clearly states a happy hour drink price. We are locals, not tourists and we have stayed at nicer places in the same general area for the same price. Disappointed.
"Nice place to stay; great location"
You can tell this is an "old school" hotel that has been updated and improved. In fact, the signs in the hallway point to where the fire escape was. I had to explain to my teenage daughter what a fire escape is for. Great location...super close to Water Tower Place and John Hancock building. The fan in the heating unit was a little loud, but I slept just fine anyways. The elevators are pretty small, but I'm sure this is due to the age of the building.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM