of TripAdvisor Travelers recommend this hotel
"Good position poor service and quality"
The location is very convenient but the hotel facilities and service is not sufficient for an hotel of this level. Rooms are rather small and it was nor possible to regulate the temperature. It was pretty clean.
"A room for you, and one for your vehicle"
We've stayed in a wide variety of hotels in downtown Chicago over the past year. While the location was excellent and the room was adequate, we were struck by the higher-than-average price to valet park our vehicle. While the hotel website says it offers "on-site parking," the actual garage is several blocks away and only the valet stand is "on-site." We paid nearly as much to park our car each day as we did for the room. We did appreciate the prompt attention to a minor maintenance issue. We were disappointed to learn that we would be charged for our full stay when we had to cut our trip short by a day, but we received an email from Earline (operations manager) the next day refunding the difference and offering a room upgrade and discount for a future stay.
"Not "over the top""
The staff was wonderful. We felt welcomed and comfortable. The doughnut shop was nice to get coffee and doughnuts (if you can eat them). they looked delicious. This location can't be beat. We walked to the Contemporary Museum of Art and to great breakfast restaurants (Yolk) and to shopping.....
"Comfortable, up to date and good location"
Room amenities were all up to date, bed was very comfortable, TV was much nicer than expected, nice showerhead. Location is great - CTA busses and red line are very close, and food options are plentiful in the area. Minor issues: Thermostat didnt work correctly (very warm - my only option was to turn it off). The safe is placed inconveniently high in the closet (had to fully stretch to reach it; unless you're over 6' tall you cant see into it). I would stay here again.
"Classic Gold Coast Hotel Still Got It"
For 40 years I worked 2 blocks from Raffaello and am intimate with the neighborhood. Gold Coast/River North has everything you need in Chicago. Shopping, nightlife, dining. There are dozens of hotels in this area. I like the R because it is smaller and a little cheaper. (If that's even possible in Chicago.) They do run specials during slow months. Nice rooftop bar. Donut store in lobby. Steps from Hancock Building, Water Tower Place for shopping. Short walk to lakefront. If you are a MLB fan - most teams stay in adjacent Westin Hotel and you can see players leaving hotel on game day. Even the umpires stay in the area too. If you stay on the west side of hotel facing the Hancock Building- get a room higher than 7th floor as lights and noise from police and garbage trucks can be loud. Staff good and attentive. FYI - our bathroom was a tad small. You might want to ask if size varies by floor etc.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM