of TripAdvisor Travelers recommend this hotel
"The best stay"
We were so well looked after by Anise and her team. I even got a complimentary birthday cake and wine; they couldn't do enough. The service wasn't intrusive and they rally wanted to help, even "rain" who remembered my breakfast coffee. The room was spacious, clean and very comfortable and just a 5 min walk to the Forbidden city and street markets. Highly recommend it.
This best thing about this hotel is the location. Perfectly centrally located for Tiananmen Square and the Forbidden City, both are in walking distance. We booked a Club Level Room and were shown to a room which was very run down and a bit dirty to be honest, on the 7th Floor. We complained to reception who moved us to the 4th Floor, near to the Club Lounge. This room had exactly the same layout but was more modern in design and much better. Given that the hotel was almost empty, why wouldn't they give us one of the best available rooms, particularly after we had paid for this style room' Club Lounge was always empty - there was little atmosphere and very few other guests. Happy hour drinks and food were limited, but always tasty. The East Restaurant was always great for breakfast. A fabulous buffet - there was everything you could want, it was superb, and very nice service from the staff. Concierge was also a real plus for this hotel. They were super helpful and extremely friendly, and always ready to help. Overall, after a disappointing start, the hotel redeemed themselves giving a reasonably good overall experience. After the recent takeover, I hope they invest some money and update the hotel and rooms, as it has the making of being a top quality hotel.
"Great location in Beijing"
Stayed in the hotel formally known as Raffles. It is 400 metres from the Forbidden City and Tian'men square and also 100 metres from Wanfujing shoping street. The staff were all helpful, friendly and interested in you as a guest. The writers bar is nice and we can recommend the afternoon tea. Breakfast buffet is one of the best I have experienced with both Chinese and Western buffets. Rooms are spacious and very comfortable. Some tired aspects such as loose sockets but the hotel only changed to new ownership in November. I would stay there again and recommend it.
"Excellent Hotel with Superior Service and Ideal Location"
We arrived with our two children, ages 5 and 7, very late on Christmas Eve. Both our children were certain that Santa would locate them before morning at the hotel. Fortunately, the staff at NUO was able to make their dreams come true. Early on Christmas morning, the concierge Hank helped map out my options to locate kid-friendly gifts. Upon my return, he and his colleagues wrapped the gifts and hid them under the lobby Christmas tree for my daughter and son to “find” after breakfast. It made for a wonderful – and very memorable – Christmas.
"Great Location and Hotel"
The hotel is very nice and the rooms are big. The location is great. There is a subway station direct in front and you can walk to a lot of sites. The concierge Hank was very helpful. Private driver to the great Wall can be organised by him for CNY800 per car.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM