Great hotel, would stay again next time I visit Amsterdam. Only the menu for lunch and dinner was small.Comment of K. Sylvia , Belgium the 2016-07-18
"Nice hotel...but a few issues."
I’ll start with the positives. Good Location – the hotel is about 20 mins on tram 13 from Central station. The tram stop is 2 mins walk away. Very quiet setting. Rooms – Good size rooms and spotless. Shower in the bathroom was amazing! We were on floor 15 and never heard any noise from adjoining rooms. Floor 17 – The bar / restaurant is great. Good atmosphere, we ate lunch here and whilst a little on the pricey side (but you expect that in a hotel) the food was tasty. Stunning views over Amsterdam. Unfortunately both nights we stayed the roof top area was open but no bar / music etc. Tip – For a fantastic breakfast walk through the park to Café Zurich. Great food and drink only 5 mins walk away. Now for the not so good…… Shuttle bus – Be aware this is only an 8 seater mini bus. On arrival at Schiphol we waited for 30 mins at the bus stop, only for a mini riot to break out when the Ramada bus arrived. At least 20 people attempted to board the bus, people even sat on the floor! The driver just shrugged his shoulders, told us no additional bus would be sent and drove off. We ended up getting the train and tram to the hotel. We did mention this during the disastrous check-in process and ended up with a complimentary return journey (usually 7.50 euro each). So worth trying if you’re unlucky enough to not get on board. Check-in / Out – Having booked and paid upfront through Ramada’s own website we were not expecting any issues…how wrong we were. On check-in we were told we hadn’t paid and owed 238 euro. The lady behind the desk was very rude and condescending telling me they hadn’t debited the money, just placed a hold on it. This resulted in the accounts dept. being called out to the desk, and me having to log on to my online banking to prove they had taken the full amount (we booked a Hot deal and the terms of the deal was upfront payment!). After a 15 min wait, they admitted they had found the transaction, we had paid in full it just hadn’t been allocated to our booking!! Shockingly, the same situation occurred on checkout, expecting to pay only the 5% city tax, we were told we had underpaid at check-in by 77 euro! Again we had to go through the same process of showing them emails and my bank statement before we were allowed to leave the hotel. The whole situation was handled poorly by the staff, and the 2 free drinks tokens did little to make up for the embarrassment and inconvenience. On another note, during our stay when walking to / from the tram station in the evenings there were a couple of very unsavoury characters lurking around the side of the hotel you had to walk past. Made you feel very uncomfortable as they made degrading comments about the passing guests.
"Useless or non-existing roomservice"
After several flight delays, I arrived at the hotel after the kitchen has closed, however was told that room service was still available until 23:00. So, first think I've done after entering the room, was ordering some food from room service. That was 22:20. At 23:00, and as the room service was closing, I called the reception and was told that the food was on its way. In fact nothing came, and at 23:20 called the reception again, and the shift had changed, and the just arrived receptionist did not know anything about the situation, and could not do anything as both kitchen and room serviced were closed. The receptionist melted in appologises and managed to arrange me one sandwich and some crisps with a couple of drinks, what would help, somehow, the starvation of an attribulated afternoon messed flights. Apart of that, nice hotel.
"Lovely hotel! "
Stayed here 16-18th march, we were really lucky with the weather it was glorious sunshine when we arrived on Wednesday which was lovely! We waited about 20 minutes for the free shuttle to the hotel, there was a lot of people waiting and people who had got there after us got on the mini bus first and it was too full for us to get on which was very annoying but no fault of the hotel, just some people don't have manners, so we just got a taxi which took 10 minutes and was €40, taxi driver was really friendly and told us about the tram. We were able to check in early, it was about 11am I think when we checked in, we dumped our stuff and got straight on tram which is right outside hotel, and number 13 takes about 15 minutes to get you to central station, we did walk back to the hotel on the 2nd day which didn't take us very long either. We got the 48 hour tram pass from the hotel shop, it was €12.50; well worth it. We had the hotel buffet breakfast both mornings, which is €18 but is well worth the money it was really nice, with the lovely views looking out as as well! As I said we were lucky with the weather so went up to the hotel rooftop terrace to enjoy the view both mornings and evenings we were there, it really is breathtaking! Food & shops in Amsterdam are generally quite expensive we spent a lot of money but Amsterdam is beautiful and such a chilled out friendly place and we will definitely go back, and would definitely stay at the Ramada again!
"Great stay in Amsterdam "
I'll be honest, I was a little skeptical about staying at a Ramada but I was very pleasantly surprised. We booked two rooms, a standard room for our children and a corner room (not sure what it was called) for ourselves. The kids room had a double bed and could fit a roll away bed although it was a tight fit. Serviceable for three teenagers. Our larger corner room was fantastic. It featured a king bed and a very large bathroom. The room was huge and I felt a little bad having the kids crammed into the smaller room with a roll away (not bad enough to move one of them into our room though, lol). While the breakfast was a little pricey for 5 people we did eat their twice and the selection was fantastic. The location was perfect for the airport which is what we wanted as we had an early flight out and was reasonable for the city center. There is a tram stop around back of the hotel and we did take Uber several times for a very reasonable price. I'd definitely recommend this hotel for anyone trying to save some money compared to staying in city center.
"Nice rooms and nice hotels, location not that ideal"
I would give it a 4.5 if possible as we had a slight issue only with its location. Walk to nearest tram station is only 3 minutes but tram travel to central station takes around 30 minutes. Walk to nearest supermarket is around 10 minutes. Rooms are nice, with all the normal facilities you would need. The view from the top was amazing as its one of the highest buildings in the area. You could rent a bike, buy a tram card from their shop, and they have a very reasonable cafe and pastry stall at the reception.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM