Set in a residential area two blocks east of Edward VII Park, this hotel is 500 metres from the Marques de Pombal monument at the top of the city's principal boulevard, Avenida da Liberdade. 3 Metro stations are within short walking distance giving you access to the complete city in virtually no time at all.
Direction: 115, Rua Tomás Ribeiro - 1050-228 Lisbon
Nos trataron de maravilla.Comment of F. María Del Carmen , Spain the 2013-10-15
We had a 3 night stay at this lovely hotel and we were very impressed with the overall standard and excellent service. It is a good location for exploring the city and is only a few minutes from the Metro. There is a fantastic restaurant directly opposite the hotel.
"Fantastic stay in a Lisbon"
We had a fantastic stay at the Real Palacio, staff extremely helpful and friendly especially Reception as nothing was too much trouble. Rooms were spacious land extremely clean, beds were hard but managed to sleep. Coffee facilities in room would be nice. Slightly off the centre but walkable in 30mins or taxis were quite reasonable.we enjoyed the stay and definitely would stay again.
"Best room yet"
I always come back to this hotel because of three reasons. First, the rooms are always large and comfortable. Second, the staff are always Helpful and friendly, and finally you can't beat the price in Lisbon With this hotel's facilities. I also love the location and the ability to park the car. This hotel is well placed near great shopping, a very large park, and the center of town on a very quiet street. Did I mention the beautiful lounges and bar. This place is a bargain and a pleasure to stay at.
"For the Attention of Jorge Cruz Neves"
I am pleased to see that the Hotel Manager responds personally to many of the reviews which indicates that the hotel is keen to address any concerns,and hope that some of the constructive points I make will be given consideration. The hotel is as I expected having done my homework previous to staying, check in was speedy and efficient, the Reception staff were polite and helpful. They remained helpful and informative for the duration of our stay, providing maps, suggestions and directions. On arrival we sat outside the hotel in the warm sunshine and enjoyed a beer and a snack, the beer arrived quickly the food which was very good, less quickly but within a reasonable time. The beer is overpriced at 6 euros for 500ml and can be found much cheaper in every other establishment we visited in Lisbon. The room we had was excellent, a good size and very clean indeed, It was well appointed and showed no signs of wear and tear. The bathroom was immaculate and the cleaning staff deserve much praise. The was a shower over the bath which was at a sensible height so anyone over 1.80 m could shower without bending. There was an abundance of hot water at a good pressure. The TV was excellent, offering a large range of channels many in English, the TV picture was very good indeed. The Wifi was brilliant, probably the fastest I have come across in a hotel around the world, it averaged 40mbps. Exploring the hotel, I must say that every area I found was spotlessly clean, there were no stained carpets or major signs of it being run down in any way. Reception as mentioned was generally very good, the only slip up was when, one morning, I asked them to book me a popular restaurant for that evening. Apparently they did try but as the restaurant was not open that morning no one called back to book until I checked the booking later that afternoon. Of course by then the restaurant was booked up. Whilst offering an honest opinion of the hotel and its many positives I do think there is one major area of development and that is the food element of the hotel. Firstly dinner, we ate in the hotel early one evening, there perhaps another six guests eating at the time. The four of us decided to have 'Portuguese Tasting Menu' I asked the young lady how long the food would be and was told ten minutes. Thirty five minutes later the first course arrived which contained several elements, one of which was sardine. The food had clearly been cooked and left to stand or over cooked as the whole dish was dry, the sardine was almost crunchy it was so dry. The second course was a fish course, the main element being cod, again it was either overcooked or had been left as it was dry and unappetising. The next course was suckling pig belly pork, dry and tough it was a struggle to actually cut through it. The dessert consisted of three small tasters, one was supposed to be hot but was actually cold in the middle. The meal in general was not good at all, maybe it was just a bad day in the kitchen!' On a constructive note, I do think it would be good practice if someone from the hotel actually attended the table during the meal and to ask if everything was as it should be. This would demonstrate a caring attitude and attention to quality. Continuing with food, I would like to mention breakfast. There is an excellent range of food, clearly something for everyone, cooked food and the usual Continental elements. All the food is well presented and looked appetising. Whilst I appreciate that keeping cooked food warm can be a problem, I must say that the food in the containers was bordering on cold on each day we sampled it. I would like to offer an opinion on the organisation of the dining room, it is just inadequate for the potential number of guests. The main room has tables closely packed together and seating for 64 persons which is nowhere near enough and means people who are leaving and returning to their seats, accidentally push past those seated. There is a small room next to the main dining room which has been turned over to breakfast and holds about another 20 people which then causes further problems as these guests are going through this room to access the food. Finally the hotel have even extended into the foyer where the lifts are in an attempt to cut down queues at busy times. All in all you have three rooms of guests trying to access a narrow alley to reach the food. Perhaps the introduction of a one ways system round the food display might help' Whilst the hotel may not be able to control the layout of the room I would like to offer positive suggestion on the coffee machine which I am sure would improve matters. There is only one coffee machine for the whole dining room which is placed next to the main door, this should be classed as a health and safety issue as where the machine is placed means guests are walking around in each other's way with hot coffee. There is always a queue at the machine as it often breaks down or needs refilling which requires a member of staff to attend to it, making queues even longer. Surely a hotel of this quality should address this problem with at least another machine located in a more accessible position. I offer these suggestions as a guest not to be critical but in order to help the hotel address an ongoing problem. Finally on the last morning of our stay my wife was unwell and whilst packing left some items of clothing in our room when we checked out. I contacted hotel Reception from asking if they could help by sending the items to my home address in England. I have received an email from hotel Reception offering to send the clothes and wanted to add this to my review to thank the hotel as it shows the lengths they will go to in helping a guest. Thank you for that, much appreciated.
"Not 5 stars"
Room comfortable but dark. Shower flooded the bathroom floor had to use both towels to mop up. Breakfast was a joke had to ask for a bowl for cereal had to ask for a cup to go on the saucer that was laid on the table. Had to ask for yogurt had to wait for fruit to be replenished staff looked stressed. Good location for parks and metro but area around hotel is run down people sleeping in doorways and lots of road works.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM