"Not the best experience."
We never received a key to our room during our sty as the machine that makes keys was broken. That would not have been so bad if someone at the hotel would have had access to the master key to let us in each time however, several times we would get back to our hotel late int he evening and the person with the "master key" had gone home for the day which meant she had to be called to come back to the hotel to open our room which meant waiting sometimes up to an hour. in addition, the hotel gives it's guests bracelets to tell who is a gust and who is not. We never received our bracelets as they ran out which meant we were constantly having to explain the situation to hotel security, at the pool at the restaurant etc etc. Once again, all this would not have been such a big issue had hotel management made up for our lost time and aggravation by offering a free night or some other service but instead they offered lack lustered excuses.
"Particular hotel at a good price "
We stayed at the Reina Roja for a couple of nights after new year and on the whole were very pleased. It is exactly like the photos and they give you a lot for what you pay (free breakfast, access to the pool and clean beach towels, open bar from 12-24 including alcoholic drinks and cocktails). We had a double room (which is the least expensive choice) and paid 215€ including the tax that you have to pay for all Mexican hotels. Our room was great, the bed was massive and really comfortable and the bathroom was beautiful. The rooms are decorated in red, black and white with wooden furniture but it's not too dark as the windows are huge and you have lots of lights you can switch on in the evening. I read some other reviews where people complained about the decor but we liked it and understood that it was the style of the hotel. Anyway there are a million pictures of it online so if you don't like it don't choose to stay there and then complain, choose another hotel!! The honey scented organic toiletries were a nice touch and this was actually the only hotel we stayed in (we spent two weeks in Mexico in 7 different hotels) that gave us shower gel and not just hand soap to wash with. The staff were friendly and the bar a nice place to chill with a drink. Yes they play music but so do lots of other places, especially on the main street which is even louder. We never had a problem getting to sleep. The only thing I would criticise (and it's a small criticism) is that the shower was a little temperamental. The only other thing is that if you are on the 3rd floor you have the pool above which is noisy. This didn't bother us but maybe someone who doesn't sleep as well would be better staying on the 1st of 2nd floor.
"Tacky, gawdy hotel"
The decor of this hotel is tasteless and the noise level makes it impossible to get a good night's sleep. It simply gave me a really creepy feeling. About the only thing it has going for it is that it is close to the beach. Other than that, my advice is to stay away!
"Noise is terrible"
Everyone likes a good party but this hotel is a sad joke. The noise from their rooftop sound system makes it difficult for every business and condo within blocks of the location. They are hated by the local community!
I had a great time in this hotel. The staff are friendly, the room was comfortable, spacious clean and it is close to the beach. It has a fun roof top pool and great view of Playa. The parties on the roof happen is some seasons when more tourist visit Playa. I had a great time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM