"Sleazy design "
Arrived late at night to a hotel light up in gawdy red lights. Feeling like this wasn't a promising sign, my suspicions were then confirmed as I entered the lobby. Cages full of mannequins in provocative poses. Honestly it gave me the creeps. When shown to the room it was covered in a grass effect and was so noisy to the clubs downstairs. When we asked to get a quieter room I was shown to a disgusting too with half naked cartoon women all over it. Honestly the worst hotel I've ever been to. Sleazy and creepy. Only positive thing was that I got a refund when I said I didn't want to stay.
"adult only near 5th ave"
nice hotel, quite, right in the middle of playa only complaint was the hot water-very sketchy but i think i would return the price was resonable also food at restaurant good breakfast was included, and very good 2 pools, not much activity at either one
"Voyeurism/Peeping Toms here"
Peeping Tom/Voyeurism Alert: We stayed at this hotel and discovered someone was watching or taking videos and photos of us while we showered. We stayed on the third floor, and our bathroom had a frosted window that we assumed led to outside, but it actually led to a utility closet. After one night's stay, we noticed a hole had been scratched into the frost and we realized there was a closet behind it. We covered the hole with a sticker and then next day, noticed 3 more holes. We reported this to hotel management who thought the situation was funny, but told us they'd investigate. They never followed up with us, so we approached them for an update the next day and apparently, a male guest from the first floor had found a way to get inside of the utility closet through the stairwell and they found him inside the closet and simply told him to go back to his room and considered the situation resolved. Highly upset at how this situation was handled and not taken seriously. There are lawsuits regarding situations like this all the time and who knows how many other rooms he is watching, if the story is actually true. I think the guest on the 1st floor story is a lie and hotel staff is involved. How would a guest on another floor know that a utility closet had a window that he could scrape to spy on other guests'' We even had to urge the hotel staff to go back and file a police report against the guy and try to confiscate his phone, but we're not sure what will happen next as we're on our way to the airport now. We will be contacting the police and the press to get the word out about this hotel and ensure nothing like this happens to anyone else. I would advise you not to stay at Reina Roja. On top of that, the hotel is creepy and sexist. There are naked mannequins everywhere, mannequins dressed in raunchy clothing inside little cages, and it's just very weird. The reception, elevators, and rooms also have big posters of young girls in sexy positions and underwear/clothes. Overall, it's just a very sexist, raunchy hotel, and I think the voyeurism probably goes on inside every room, we just caught them in ours. Check your room for cameras or holes!
We spent 3 days at the hotel. For the second day we asked the breakfest to be early because we wanted to go out soon and enjoy the day. We were met with a bad sandwich with just ham and cheese. My vegetarian girlfriend had to eat just the dry slice of bread with some cheese and an apple. The maid never gave us soap. One day she didn't leave a floor towel, which was terrible because the shower box is half open and the bathroom floor got all wet. Also the shower was loose and you can't have the water go in other direction. Don't expect to relax too much in this hotel, they always have a pool party with loud sound going up to 2 am. Specially bad when we had to wake up at 3 am to get our flight.
"A lovely queen..."
As I write this review we're winding down on our seventh stay at Reina Roja (17 nights). Obviously, we like the place. This latest experience, however, is the best yet. It seems as though the management and staff are making a real effort to up their game. The place is spotless and the service level, impeccable (beginning with the complementary drinks we received during check-in). But what strikes us the most about this visit is the genuine friendliness of the entire current staff - from Daniel and Javier at the front desk to security guard Daniel to Fabiola and the rest of the restaurant/bar staff (and many others whose names I have not caught). Even the owner, Alejandro Alarcón, made time to introduce himself and make us feel welcome. No small gesture for a hotel the size of Reina Roja. I should also mention that the hotel is much quieter than in past years, the consequence of an obvious and welcome effort to tone down late night revelry. We'll surely be returning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM