of TripAdvisor Travelers recommend this hotel
"Fantastic location and beautiful hotel."
Great location, good breakfast and helpful staff. Our long weekend was delightful and this hotel provided a peaceful haven from the crowds outside. We took a suite and the room was comfortable and peaceful and we slept well after busy days.
We came with friends and had a wonderful stay. The hotel is beautifully decorated. The service is fantastic. The room is spacious and comfortable. Great bed linen and towels. Staff is exceptionally friendly and helpful. Highly recommended.
"Appalling Service From A Very Rude Doorman! Disgusted!"
We are spending a month in Florence and are currently staying in a beautiful apartment overlooking Piazza Santa Croce. We chose an apartment for the first part of our trip because we wanted to visit the local food markets and cook and live like locals. For the last part of our trip, we wanted a luxurious hotel. After a really wonderful Christmas lunch at The Bernini, we decided to wander over to the nearby Relais Santa Croce to have a drink and discuss booking accommodation for my family for the last part of our trip. As soon as we walked in through the door of the property, a very rude doorman came rushing forward repeatedly saying 'Private, Private!' I explained that we would like to visit reception to discuss a future booking and have a drink in the lounge. The doorman was extremely rude again and repeated his previous statement and ushered us back out through the door. We were treated like tramps who had crawled in off the street! I am absolutely appalled by this man's behaviour. This is not the way to treat anyone and certainly not the way to treat future guests! So, Relais Santa Croce, you have lost a booking of three rooms for twelve days! This is not the way to run a business and I suggest you employ better doorman to welcome your guests! In my opinion, there are far better 5 Star Hotels in the area, where you are welcomed by friendly courteous concierge staff! Relais Santa Croce, you have disappointed me! Such a shame!
"Beautiful hotel with gracious and friendly service"
This hotel, a former palace, is a beautiful and special place to stay while in Florence. The hotel itself is beautifully appointed, peaceful and serene, and is within an easy walk of anything you'd want to see in the city. What makes the experience extra-special, though, is the attention you'll get from everyone on the staff. They are friendly and helpful, and will put you at ease from the moment you enter. The breakfast provides enough delicious options to please anyone, I'd think. I can't imagine a more wonderful place to stay.
Súper nice hotel, the building is gorgeous. The service and staff are extremely helpful and professional. Location is walking distance to everything in the old town. Highly recommended . Not a hotel for family
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:30 AM