Amazing experience. Everything was superb, and the customer service was excellent...nothing was too much hassle and they could not be more helpful.Comment of W. Simon , United Kingdom the 2016-10-10
"Good stay "
It was a good hotel. Close to the Amsterdam central station, the canals and may other things. Staff is very attentive. I felt it was a bit overpriced for the what you were getting but I was there during high season so perhaps that was the reason. I do recommend it. Clean and easy to move around the city.
Ample sized-room with very good soundproofing. Bathroom a bit tight even for an average-size person such as myself, but pretty much standard for EU hotels. Overall feel is 4-star. Room service food was excellent, but of course pricey. Superb options at breakfast buffet, better than most 4-star EU hotels. Location is very central, closest tram station is Nieuwezijds Kolk (we thought it was Central Station). Hotel staff courteous and approachable. By the way, robe and slippers available upon request, there's a sign on the wardrobe mirror (read, people!)
"Exceptional, ideal location"
Spacious room, extremely helpful and courteous staff. Get an upgrade which includes high speed WiFi, lounge access and pays for itself for the lounge access alone.The location ideal. Minutes from Central Station, the tram and 10 minute walk to Royal Palace. Depending on your stay buy a 24 or 48 hour tram pass from the hotel concierge.
"Not exactly a five star hotel..."
The hotel is nice, in a good position and the staff is helpful and kind. Nevertheless we found it a bit overpriced considering the family bedroom wasn't very big and in general we found it a bit dirty (food left outside rooms for hours before been picked up and actually saw a mouse running across the bar lounge last night!). They need to improve if they want to keep a five star standard.
"A few disappointing points"
The room was about 10-15 mins walk from reception; a lift, then another walk, then another lift and then another couple of minutes walk to the end of the corridor. If the hotel seemed busy I could understand but it really didn't seem to be very busy at all, hardly anyone there to be honest. I wonder if my group was punished for booking through a 3rd party website' If so that move was very self destructive as I feel inconvenienced by Marriott group, who I have paid thousands to over the past few years, both direct through their website and via 3rd party booking agents such as hotels.com. The restaurants seemed to have very restricted hours, I expected to be able to eat on site throughout the day but this was not the case, my travelling partner and I actually sat in the bar area for over 30 minutes but there was no sign of any staff so we couldn't order any refreshments. I find this unusual for a 5 star. Also rooms didn't have slippers or bath robes, again not 5-star material. The location is great but, sadly on this stay, that is the only positive I can report. I feel the Renaissance team need to look after the few customers they have better in order to ensure some repeat custom that could help fill the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM