Amazing experience. Everything was superb, and the customer service was excellent...nothing was too much hassle and they could not be more helpful.Comment of W. Simon , United Kingdom the 2016-10-10
"Great Customer Service"
I was there on a business trip and had a great experience with all of the staff at the hotel. I forgot my electric converter and I called down and they happily brought one up to my room. I couldn't figure out how to configure the converter and I called and a person come up to my room to assist me. I had all four of my dinners at the two restaurants and they meals were delicious. I was too tired to travel out alone and the managers and staff were very helpful and made sure I was pleased with everything. After the meals a couple of chocolates were served with the bill and I asked about them and commented how good they were. The manager ended up giving me a bag of them on my last evening there! What great customer service!! I'll be back and stay there on my next visit, as it is close to the train station. just a few minute walk.
"Customer service weak in important areas"
I arrived tired and began practising my Dutch at reception. It's been a while, but I am fluent and love to get the chance to speak it again when I get over a couple of times a year. After about 10 minutes of my chatting away the lady on reception was obviously not happy and eventually told me she didn't speak Dutch. But the lady standing next to her did so why did they both let me rabbit on about my expectations and my reservation at my first visit to this hotel without telling me the woman I was talking to couldn't understand a word I was saying' (Try putting a non English speaker on an hotel reception in London and see what happens). Anyway, my only request at booking had been for a room with a view, I had booked a club room and paid extra for it of course expecting the higher level of comfort etc. Once we had gone over to English I was told I had no choice of my room, first available. I said I didn't mind waiting despite a long trip as long as I got a nice view. I was again told that wasn't possible, she allocated me a room with a view of the central heating ducts over the back of the hotel. By this time I was ready to cry and came out to look for a member of staff on the corridor. There was a lovely lady there who explained there were much nicer views but she was unsure if they were available. So much for first come first served as the receptionist had said. I asked the lady upstairs if I could view a room, saw a lovely one and went back to reception to ask for it. The lady who spoke no Dutch had vanished and her colleague who was still there changed my rooms over to the one I had asked for. At least she asked me if I had been given the information about the Club Room and lounge - which I had not. I had also asked the non Dutch speaking member of staff for a late check out and been told that I had to ask again on my day of departure - I just left it because it was like hitting a brick wall trying to get any customer service from her. I moved my bags myself. By my arrival at the hotel I had not been offered any assistance with my bags either despite being a woman travelling alone. Once in the room I was content. Off to a museum, then back to the Club Lounge with the anticipation of treats after a long day. The hotel is predominantly for business travellers, very pleasant but regimented in its approach to guests. The treats in the Club Lounge are at certain times, which I understand with food such as afternoon tea etc but I find it difficult and patronising that the wine dispenser is actually locked so you cannot have a glass of wine outside certain hours. When I queried this I was told I could bring a bottle in or buy wine in the bar. Which completely missed the point of a club lounge being accommodating to its' guests. I may want one glass of wine in the evening, but if it is after 9.30 then too late, because the cabinet it is in is locked. At Reception there are two reception check ins, one with a carpet and swags like a cinema premier, one with no carpet and no swags. Obviously for some level of membership but really, this is antiquated behaviour as you should be valuing all your guests with a carpet for their tired feet and not dividing them into winners and losers as the set up implies. The breakfast in the club room was adequate, served in the lounge and restaurant of the hotel at the weekend. Oh, and there is a little guest service desk round the corner from the lifts which I found whilst passing through the hotel. I asked the ladies there (both fluent in Dutch) about a late checkout and it was done in a couple of minutes so I didn't have to spend my entire stay worrying if it was possible due to a late flight. Now that's Customer Service. The hotel is good, but it could be great if they stood back and looked at customer service and what that really means.
I have stayed in this hotel on three ocassions now and feel comfortable giving a review. The rooms as expected are upto the Renaissance standard although a bit of external noise enters the rooms. Great fitness centre and the hotel is very well located to see the centre of the city. The restaurant however is disappointing. Each time I have been nonplussed but this trip I paid €30 for a fatty steak and stale bread. Stay there but eat outside. There is plenty of competition.
"Great central hotel"
Modern well appointed hotel - would be my first preference in Amsterdam - friendly staff - modern decor - decent bar - ideal for business or leisure - exec lounge is good but make sure you say please when you ask for a beer or you will be told off!!
"Good location "
The Renaissance is situated in a great location not far from the central station , tram lines to the museum quarter and an easy walk to the Dam. Also Ann Franks house not far away. Rooms are ok but make sure to ask for a quiet room so you get one towards the rear or facing inwards. Our room had ear plugs provided which was not a good sign! Beds are comfortable which is a big plus. Breakfast on a busy weekend is mayhem not to mention expensive so go outside the hotel and not far away is a much quieter and cheaper Le Pain. Watered down orange juice and decaf coffee made from instant coffee granules is not worth the price to stay inside the hotel for breakfast. The concierge is very helpful and gave us a great tip the first night for dinner at a nearby Italian restaurant. All in all a good hotel but it just seems overpriced.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM