of TripAdvisor Travelers recommend this hotel
"Very Nice Hotel"
It gives the feeling of 5 stars from outside, the service is very formal and war at the same time the staff is very friendly and helpful giving information with everything in and out the hotel, the checking was very fast, the decoration is kind of luxury and simple is a mixture of everything in a good way, the view, the food!! Totally recommend it!!
I have just spent two nights at the hotel. I needed somewhere central, with decent food for dinner and breakfast and a nice sized room. This place fitted the bill perfectly. Given the current situation in the city I knew I would be spending quite a bit of time in the hotel so needed a nice place to stay. I really enjoyed my stay there. There's a good choice for breakfast and the dinner menu is fine for a hotel. The wifi is only free in the lobby, which is a pity but the lobby is really spacious and comfortable, so that wasn't the end of the world. The staff were exceptionally helpful and friendly. There was a bit of mix up when I checked out, the room rate from Booking.com was queried and it took some firm talking from me to ensure I was charged the correct rate. But it was all sorted out in the end. If you do book through a website eg Booking.com bring all the hard copy info with you stating the rates. Also worth mentioning, the hotel was quiet and the beds v comfortable.
"“Perfect hotel for people with (some) money."
Very good, nice and friendly service. Special thanks to: Gabriela Lai (for always perfect, nice, friendly and professional service, supporting with each potential issue, advices about the city and touristic attractions), Maria Deniela De Barros (good service), Herman Briceio (for good and friendly service), for Renny Rodriguez (for professional service) and for Rebecca from customer service (for friendly and professional support). Real 5 stars hotel. Even actual crisis in Venezuela, that hotel is giving very good service (exception was last 2 days where they have some problem with sugar). Perfect location in La Castellana in Altamira in Chacao. One of the best and safest places in Caracas. Many possibilities for food, theatre (BOD centrum cultural), disco, etc. near the hotel. The only thing I am very not happy with is the online service for cancelation of reservations. For additional reservation which I cancelled in advance they charge me for the room due to some problems with system (room was not cancelled in accordance to financial department, even cancelation had been conformed during telephone call - always ask for cancelation number to avoid such a problems!!)
I've been visiting this hotel over the last 6 monts and I can say nothing different than their service is fantastic. The entire team is always willing to help with a smiling face. The front desk, the restaurant, and the rest of theam are always very professional. In the restaurant Jose Manazanilla always goes above and beyond to please customers. My special kuddos to him and the rest of the team.
"Business Center at Renaissance La Castellana - Zaidman"
Excellent service and quality in the Business Center at the Renaissance La Castellana during scheduled meeting. Impeccable care provided by Genesis Zaidman! Punctual, friendly, executive and solves situations immediately.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM