of TripAdvisor Travelers recommend this hotel
"“Perfect hotel for people with (some) money."
Very good, nice and friendly service. Special thanks to: Gabriela Lai (for always perfect, nice, friendly and professional service, supporting with each potential issue, advices about the city and touristic attractions), Maria Deniela De Barros (good service), Herman Briceio (for good and friendly service), for Renny Rodriguez (for professional service) and for Rebecca from customer service (for friendly and professional support). Real 5 stars hotel. Even actual crisis in Venezuela, that hotel is giving very good service (exception was last 2 days where they have some problem with sugar). Perfect location in La Castellana in Altamira in Chacao. One of the best and safest places in Caracas. Many possibilities for food, theatre (BOD centrum cultural), disco, etc. near the hotel. The only thing I am very not happy with is the online service for cancelation of reservations. For additional reservation which I cancelled in advance they charge me for the room due to some problems with system (room was not cancelled in accordance to financial department, even cancelation had been conformed during telephone call - always ask for cancelation number to avoid such a problems!!)
I've been visiting this hotel over the last 6 monts and I can say nothing different than their service is fantastic. The entire team is always willing to help with a smiling face. The front desk, the restaurant, and the rest of theam are always very professional. In the restaurant Jose Manazanilla always goes above and beyond to please customers. My special kuddos to him and the rest of the team.
"Business Center at Renaissance La Castellana - Zaidman"
Excellent service and quality in the Business Center at the Renaissance La Castellana during scheduled meeting. Impeccable care provided by Genesis Zaidman! Punctual, friendly, executive and solves situations immediately.
"The best attention in town"
These hotel is by far the place to go. Its staff goes out of the way to help you. At the front desk, at the restaurants. Specially Cheff Raul MArin who will go out of his way to serve you.... I will be bacj soon
"Nice Hotel in Caracas"
The nice hotel in Caracas that you can have. Staffs are very polite and helpful with all your needs and other stuffs. The hotel's resto provides good food that you can choose from a variety of cousine they have (most of the time they have buffet as well). It's really recommendable to have your accomodation if you are in Venezuela. Special thanks to "Daniela de Baros" who really helps me a lot with all my needs but all of them are very accomodative to make you feel comfotable and fine..
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM