of TripAdvisor Travelers recommend this hotel
"Rooms on different floors once again"
Nice hotel .....but problem with rooms next to each other. We visited the hotel in February and had booked 3 rooms next to each other but received when We arrived 3 rooms on different floors. When we left the hotel we ordered 2 rooms again next to each other the 28. April. We received 2 twin rooms - One room on the 3rd floor and a room on the 5th floor. We are in Hamburg once a year and will find another hotel next time if We must have more than 1 room.
"Excellent property, convenient location"
Booked a junior suite- one very large room with two queen beds. Very roomy. Furnishings are modern industrial, very chic. Staff was most helpful and breakfast included in out rate was quite good, including eggs and oatmeal cooked to order. WiFi was included for Marriott Rewards members, although one could buy up for faster service. Included rate was more than adequate. Short walk to Binnenalster and Rathaus. Would definitely stay there again.
"Great hotel with nice location , but unfortunately ..."
Hotel was great from most of the things that they offer. It’s a clean hotel with fantastic location and very kind people. Unfortunately, there was two things that I did not like. The first main thing that there is No Free WiFi inside the rooms and when I compare the amount of money that I spent for such hotel I expect to get this cheap facility which I can see it in low level hotels nowadays. The second thing (not that much important but I need to say it) is that I reserved a bedroom for three and I got an additional portable bed for the third person, this bed is little bit small for an adult to sleep on.
Hotel looks nice and is well located but the thing that bugged me is that wifi is not free. WTF' That's complementary across the globe, folks. Also: minibar is empty -you need to go all the way back to the lobby to get some drinks and snacks. Not even a bottle of water in the room! When you're a business traveller and arrive a late night for an early morning meeting, you expect more than this from a 4* hotel.
Fantastic hotel with nice modern rooms. Staff amazingly helpful no matter what you ask for. Good location as well for getting out and about in Hamburg. Will definitely be staying again if I'm back in the city
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM