of TripAdvisor Travelers recommend this hotel
"Good With A Few Small Flaws "
I stayed here recently in connection with a business meeting. Overall it was fine -- the room was clean and reasonably spacious. Generally comfortable although the temperature controls were a bit finicky. The few customer service persons I dealt with were helpful and pleasant. There were a few things that annoyed me, however. First, a pet peeve of mine is charging a fee for wifi, although I got mine free due to the organizer's reward membership. Second, the glass top of the desk made it impossible to use my laptop mouse without devising another layer. Finally, there were no lights by the doorway, or at least none that I could find. For me, these dropped the hotel from a 4 to a 3, although I would call it good rather than average.
I arrived at the property at midnight to be told that I have "good news and bad news". The front desk attendant informed me that was randomly selected to be relocated to a sister hotel. Standing next to me at the time was a friend with whom I was traveling who was greeted warmly and offered a room upgrade. I was embarrassed and horrified at the same time as I looked at my envelope with my Hispanic surname in large bold letters. While they paid for my 1st night stay, this is not nearly remedy enough for the cavalier treatment I received. I was never notified or contacted which is shocking considering I am Marriott rewards member. My reservation was completed online with my Marriott rewards info. This should not have happened and had never happened as a Hilton guest.
"Davida Harris was a huge help to me!!!!!!!!"
Last weekend we spent a wonderful time in New Orleans for a very special family event. I left my jewelry in the room safe and Davida Harris was an amazing help to me. I cannot thank her enough for her honesty and her ability to help me immediately, knowing that I was concerned. Thank you Davida and thank you to Marriott for hiring the right person to help people like me!!!! Barbara Fox
"Overnight for a wedding"
Very clean, smells great nice comfortable room. Staff especially desk clerk very helpful. I really liked the style the hotel was decorated. Close to good restaurants and bars that I like. There is also a rooftop pool that I didn't have time to visit but will next time I go.
"You WANT to stay here!"
My hubby and I were in New Orleans for the first time to celebrate my birthday. We had no clue where to stay. We knew we wanted to be close to the action but far enough to relax. This hotel was pure perfection. The location is great! Walking distance to Fulton street and the casino, as well as many other bars and restaurants. Short Uber to Bourbon and Freeman street ($5-$7). The area is very safe (we walked around late at night). The hotel itself was pure perfection. It was very artsy (aligned w/Arts area) and the staff was amazing not one complaint; housekeeping was on point. The room had large windows allowing for lots of sunlight and the bed was comfy. The rooftop lounge had a great chill vibe, great ambiance. Some reviews said the pool was small, it was perfect to take a dip to start the day. We also took advantage of the steam room after a night of partying. The restaurant (Legacy) had delicious food and despite reviews was not expensive. In fact, food and drink in the area was reasonably priced. Can's say enough about this hotel. I stay in many Marriott chain hotels for business and this one was one of the best. Thank you to the staff for making my birthday amazing!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 AM , Check-out: 12:00 PM