of TripAdvisor Travelers recommend this hotel
"Great Location, helpful staff"
Stayed for NYE 2017. Had an issue with some people smoking in the room next to us so we got upgraded to a fantastic suite !!! The staff were helpful throughout. Location is great. Rooms are simple but elegant.
"The good and the bad"
We chose this hotel for a combination of reasons: the price, the location, the good experience we had with Renaissance in Seattle, Marriott Reward points and, of course, the mostly positive reviews here on Tripadvisor. The location is very good. I wanted to be within walking distance of Central Park, Bryant Park, all the major museums etc-and it was. Although, on the last day of our stay, we did take cabs to and from the Natural History Museum because it was pouring rain and it was the farthest attraction we were visiting. The surrounding area of this hotel is mostly high end boutiques so at night, there isn't much going on. This is good because that means it's quiet at night so you can bank of a good night's rest. This is not so good because it is a 10 minute walk before you come across any interesting nightlife. The positive reviews about the staff are absolutely true. Every person I encountered was friendly and enthusiastic about helping me with anything that i needed. Our room was on the 12th floor. It was small like i had read in the reviews-but it was big enough for us so we didn't mind. The bed was very comfortable and we had a nice view from our windows. The room came equipped with a bed, four pillows, blanket, 2 lamps, 2 phones, tv and remote, 2 night stands, desk, office chair, paper, pen, coffee maker with coffee/tea/creamer/sugar, paper coffee cups and lids, tray, safe, iron, ironing board, full length mirror, folding luggage rack, glass drink cups, tissue box, toilet paper, 2 bars of soap, 2 oz bottle of aveda shampoo/conditioner/body lotion, bath/face/hand towels, closets, and a lot of outlets (very handy). The room did not come with a microwave, but I asked front desk, and they had one brought up right away. We did encounter a number of troubles with our stay. The fan in our bathroom did not work. Our bathtub knob was wobbly. The light at the room entrance was out. One of our room key cards stopped working on the second day of our stay. On the third day, there was no hot water at 10:30 am. On the evening of the second day, I noticed a neon green sticker on the door of the room next to us (pic). I don't know if it was there before we came but it said something about NYPD Police and forbidden entry. The door knob had also been taken off. It gave us a really bad feeling every time we saw it but decided not to ask what had happened or to be moved-sometimes ignorance is bliss. We did take advantage of a few conveniences that the hotel offered. First being the business center. We had a Statue of Liberty boat cruise that required printed tickets, so we printed them off there. Internet (on a PC) in the center is pay by the minute and printing is pay by the page. Second being free wifi for Marriott Rewards members. And lastly, we stored our luggage with the hotel after we checked out so we could sightsee some more. I did like the hotel and the staff. But there were so many negatives that I don't think I will be staying here again.
"Excellant mid town hotel"
We stayed over Xmas for 8 nights. Location is excellent with easy access to NYC public transportation on 59th and Lexington. We were upgraded from a superior queen to a superior king. With Marriott the wifi was free and due to a special we had breakfast included. Asked for room facing up Lexington Ave but settled on a rear room on 16th floor looking down Lexington with no offices nor residences looking in our windows. Elizabeth at the front desk allowed us to select from several rooms. Had several small maintenance issues which were completed very quickly or while we were out. Housekeeping was quick, efficient and friendly.
"Quality lodging, friendly service and a perfect location."
Our family of four enjoyed 6 days in a cozy, clean and well-appointed room—perfectly located on the upper east side. Not too touristy, but with some options nearby. Highly recommend. As for friendly service-- it doesn't get better than the doorman, Pernell, who gave us ideas for traveling, asked about our days, and hugged us as we left for home. Highly recommend.
"NYE stay, bar too expensive"
Staying for 4 nights, room ok and functional. Lobby and bar area are too dark , a house wine and a whiskey $30!! Ridiculous prices that spoil the experience, staff nice and friendly, good location for midtown and Central Park . Nice place next door for breakfast and Bloomingdales very close
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM