of TripAdvisor Travelers recommend this hotel
"Perfect Location for me"
The hotel is a little older and not as chic as some of the more expensive hotels in NYC. But for me, the location was four blocks from my family which was my main goal. I wanted to walk as much as possible. My 'Cozy Room' with one double bed was just right for one but I'm not sure it would work for a couple. The desk area was ideal for work and the bathroom was spacious, bright and lovely. Every member of the staff that I encountered was WONDERFUL! My check in process with Oskana was easy and quick. My 2am early morning chats with William were fun and when it was time to depart, Bill helped by weighing my bags and calling a car for me. They were all very kind, genuine and helpful. These are the people who make NYC such a lovely place to visit. This hotel will be my first choice from now on.
If you are traveling alone this hotel might work for you. However if you try to fit 2 people into these tiny rooms it's not pleasant. Smallest hotel room I've ever seen. And not cheaper because of it. No fridge in room. One sink. One foot of counter space. Very cramped. I have friends who have stayed in New York several times and they also agree that these rooms are smaller than other New York hotels.
"Are you kidding me'"
Reading the reviews here and seeing the pictutes before I booked this hotel for one night, I thought I was booking a very nice hotel. Upon entering the hotel, I knew I was duped. The front desk was in a small area, covered on one side with drapes from another era. I was upgraded to a Junior Suite because of my gold status. To get to the room you need to take an elevator to the lobby, and then from the lobby to our room. The elevators are old, and although clean do not provide a 4 star feeling. The junior suite was o.k., but the last time the room furniture was updated was in the late 1990's. The paint job was from 2008, per the hotel's website. If you are looking for a 3 stars hotel, this is a good one, in nice location. But if you are looking for a 4 stars hotel, that's not the place to stay.
"Poor Customer Service Experience"
I stayed at this hotel last week. The room above mine had a leaky toilet or sink that completely flooded the room and leaked into my room. None of my property was damaged and I was moved to another room. But the hotel management never contacted me to apologize for the situation or inconvenience. If having water pouring from above head and into your clothes closet does not warrant outreach, I wonder what would at this hotel. Extremely poor customer experience management not in keeping with Marriott's service principles.
"disappointed in our stay"
We are Gold Elite members and stayed for two nights from October 10 to October 12, 2016. Upon checking in, we never were invited to use and enjoy the Elite room for breakfast and refreshments throughout our stay. Friends have stayed recently and enjoyed this.We were not made aware that this benefit was available to us. Also,upon returning to our room around 3pm on October 11, our room had not been cleaned. We make three calls over the next hour with no response. I asked to have a manager call me and no one called. Also, we were placed in a room that had loud contruction noise just outside our window during the day. We were not informed of this problem ahead of time and were not offered a replacement room. We are very disappointed in the service and stay and would like to hear from the manager to address this issue. thank you
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM