of TripAdvisor Travelers recommend this hotel
"Great Location, Great Views"
Picked this hotel because of its location to Time Square and was a few blocks from the location I was there to visit. Room was clean, bed was comfortable and the view of Time Square at breakfast was breath taking. Decor is modern and Chic. Elevator to lobby from street level is a bit unusual but convenient. Elevator is being updated so only one elevator in operation up to lobby. A bit of a wait at times. Staff very friendly and attentive. Would highly recommend.
"Great location and pleasant stay"
What a location this hotel has. Right on Times Square with everything in close proximity. The property is old and you feel a little gloomy when you take the lift to the lobby. However, spacious rooms, decent service and location makes it up. The breakfast was part of my package and it was pretty straightforward with the usual offerings. There are some issues with the Wi-Fi and connectivity is not even. Overall a decent stay.
We loved this hotel. Everyone was welcoming right when we walked in the door. The view from the dining room is breathtaking. Kelly our waitress was wonderful, excellent service. The elevator was even spectacular. There was an event at the hotel and the staff went out of their way for us to use the employee elevator so we didn't have to wait. No hot water one morning but had nothing to do with the hotel and let us know when it was turned back on. The location was our favorite. We have been to NYC before with our kids but this experience was unforgettable.
"Good Location, Mediocre Stay"
This hotel is a perfect location for Broadway and tourist sight seeing trips. It is in the center of all the activity of Times Square and accessible to many activities. However, the staff is not terribly friendly or helpful. We visited on Earth Day weekend, and the hotel could offer no information on how to get to parking due to road closures. We ended up parking in a lot 5 blocks away and walking with our suitcases as to not miss our Broadway show. The next morning we woke up to no hot water for showers. While this was likely an unavoidable disruption, when we contacted the front desk the response was rude with no apology. For the cost and reputation of this hotel I would expect better visitor care and service.
"Great location with OK standard"
The location is great especially if you are using the Big Busses to get around. The standard is OK but poorer than a similar hotell in Sweden, as expected. The strange entrance with an elevator up to the lobby and then a second elevator up to the room is irritating, especially when there is/was only one elevator open from entrance to lobby due to renovation = long waiting time.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM