of TripAdvisor Travelers recommend this hotel
"Suitable if you have business in Times Sq"
I'm rating this 4 minus. A nice and clean hotel in the heart of Times Sq. Some of the furniture seem to be dated but overall great comfort (love the Renaissance beds) and functional rooms. The restaurant menu is average even though famous for its amazing view over Times Sq. No room service which is strange. There is no lounge it seems and not sure if a platinum elite member would enjoy many benefits here. Higher floors are recommended to keep away the street noise. Personnel are kind and service minded. If you have business around Times Sq then it makes sense to stay here otherwise consider something else as this is a very busy area of the city. I would return for business.
This hotel is right in the center of everything! The room was very large compared to regular NYC rooms. We were on 8th floor and didn't hear noise from the street. Close to subway. Very nice hotel, will return !
"Fourth Stay - Very Disappointing"
We have stayed at this hotel four times before and was always very impressed with it. The only good thing about the hotel now is the location, right in the heart of times square. On arrival to the hotel, when you enter reception there is no greeting from the receptionists, no welcome to our hotel, have you stayed before or smiles or any friendliness, they were just rude. No offer of help with our bags. Our room was very dated and due to this, the small light in the bathroom did not work, the toilet did not flush properly and kept blocking up, in the end we had to get the maintenance guy to come and unblock it, the paint on the light over the bed was peeling off, most of the sockets in the room don't work, the whole section of sockets next to the TV lifted up and didn't work, the TV had spots all over it and no matter what you did to the aerial it didn't work properly. The hairdryer didn't work properly, kept cutting out, the carpet was very sticky and the beds were incredibly uncomfortable and tiny. They are double beds and for two adults and 2 teenage boys sharing, it was not ideal. Each time we rang down to the front desk for help, they didn't greet you and then most of the time, they would just hang up with out saying goodbye, you could tell that it was inconvenient for them each time we phoned. I have a contact at the hotel and she always books the rooms for us, but it felt like we had just been stuck in this room (as if it was the only one left), the air conditioning was very noisy and not easy to use, it was always freezing in the room and freezing outside. The block out curtains don't work properly as you can still see the lights coming in from the buildings and the hotel is very noisy. We used to love this hotel, but I wish I had read some of the other reviews before I stayed there, because it would have been a better trip for us. Wont be staying there again.
"GREAT LOCATION...EXCELLENT HOTEL"
I chose this hotel because of its proximity to Penn Station. I will definitely stay there again because it is fabulous! The customer service begins before you get there when their Guest Relations Director, Justin, emails you and asks for any special accommodations you may require. The room was ready, beautifully decorated (looks like a recent remodel), and the view was spectacular. Our trip to New York was wonderful and we felt safe and well taken care of at the Renaissance.
very convenient location, clean and comfortable room, friendly staff, easy valet parking .. Our room was in the back of the hotel, so it was quiet.. don't miss the lounge which offers a wonderful view of Times Square.. highly recommend.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM