"Lovely hotel, great staff - little overpriced"
This is a beautiful hotel adjacent to Sea World and the accomodations are first rate. Rooms surround a large atrium style common area. Rooms are above average in size and the entire place is incredibly clean. I saw people cleaning or improving the property in some way every minute of every day. The pool area is lovely and has a huge kids-only pool area completely separate from the main pool with outdoor restrooms, showers and bar/restaurant area. Without question the best part of this hotel is the staff. I was greeted by everyone I encountered from the moment I exited the taxi and throughout my stay and they could never do enough for you. I think this may be the best staff as a whole I have ever encountered staying anywhere! The cons are the cost of food and beverages here along with the room rate is little pricey even as nice as it is. I actually paid $20 for a glass of wine in the bar. I almost fell off my barstool! The issue with the expensive food and beverage is that you are pretty captive here for options that don't involve an Uber or taxi ride as there is very limited options within walking distance. Overall I was very pleased but would like to see some greater variety in food choices and a lower bar tab.
"Poor value - stay somewhere else"
The price is on the higher side, so I expected a quality hotel. There's amenities at the hotel, but I found dirty sheets when I arrived. I've killed two bugs that looked like tiny roaches, and wiped down the counter in the bathroom to find the cloth black afterwards! There's ridiculous fees on everything, and it just doesn't add up. Stay somewhere else.
"Open, fresh and airy"
In town for a 5 day conference and it was a pleasure to walk into this open and airy space. Convenient to the Orange County Conference Center and plethora of restaurants on International Blvd. Room was spacious and comfortable.
"Beautiful hotel, Great Location"
My husband I stayed here for an annual trade show/conference. We have stayed here a couple of times before and liked it, but since we were here last, it has been updated. The entrance is grand and we like the fresh scents in the lobby area. Upon entrance, room was not ready, and they kindly took our bags into storage and delivered to our room - super nice young man, Efrin helped us out. Our room is good size and decor is nice. The bathroom has a couple of issues, the shower curtain over the bathtub/shower combo is a bit too short, one sink is stopped up and the bathroom door does not easily close. The service is outstanding, food is okay - breakfast buffet $18, you can self park for $22 and it's close enough to the entrance that it's doable. TV has limited channels, but set up well for electronics.
"Swings and roundabouts"
This hotel has a number of good points: a good location with an I Ride stop right outside; spacious and comfortable room; friendly and helpful reception and concierge. However, there are also some limitations: rather expensive, with extras including WiFi ($15 per day), parking (about $20 per day) and breakfast; rather noisy central atrium; windows needed cleaning; room and furniture looked a littled tired, with refurbishment needed; some of the staff on the desk offering tourist information just couldn’t be bothered. The 'green' policy was also rather confused: guests were offered the option of having less frequent housekeeping but no paper or plastic recycling bins were provided. Food in the restaurants was a bit too salty for my taste; it is better to under-salt and let guests add seasoning to taste.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM