Renaissance Orlando Resort is located adjacent to SeaWorld aquarium park, within a short distance from Universal Orlando, Discovery Cove, Mall at Millenia and Lego Land.
"Loved the hotel . . . Free shuttle pull be dicey"
Loved the hotel and the restaurant. Fabulous food. Very disappointed with The lackluster shuttle service. One driver showed up with a 7 passenger van and expected the middle seat for two to accommodate 3. We were fortunate that 2 people didn't show and we were all able to have seatbelt as the driver ran red lights and drove like a maniac. I shared the comcerns with the hotel and they passsed it on to the transportation company. I felt like they blew me off. I'm not a nervous nelly or afraid of my shadow and travel a great deal. This guy was out of control.
"Lovely hotel, next door to SeaWorld."
Loved our two week stay at this hotel, we were travelling with Virgin Holidays (so for us standard wifi, transfers to SeaWorld and Aquatica, limited transfers to Universal and 10% discount included, but transfers to Disney and more extensive transfers to Universal not - we chose to pay the resort fee to get these as we were going to the parks most days and did not want to hire a car or pay taxis, but there was no pressure to do this). The room had two queen beds and was an external room, so plenty of natural light. It had two queen beds, the only slight improvement would have been an extra chair or a sofa a one chair between four of us was a little pointless! The restaurants on site were good, if a little pricey (but comparable to eating in parks). Mist was especially good, the Sushi was excellent and lady who served us, Jamie, was lovely and always happy to recommend things from the menu for us and the kids. The pool was great, we could always get loungers and there was plenty to keep the kids entertained. The ladies on the Voyager desk couldn't have been more helpful or friendly. Overall a great stay.
"Great food and fun"
Kids eat free at breakfast buffet and it was one of the best I have every had. they make pancakes, waffles and omelets fresh for you, they have lots of savory options like salmon and cheese and vegetables in addition to fruit. Yummy pastries too. They will give you takeout cups for coffee. At dinner the buffet is also reasonably priced, with lots of options, and very good. the dessert bar had a staff person making homemade peanut butter chocolate chip ice cream on the friday night - it was outstanding. Hotel staff were wonderful. Grounds are gorgeous - my kids loved the waterslide area. the pool is large and has a lovely poolside bar where you can get food. There is a ping pong area too. Conference facilities were quite good. Free shuttle to Disney goes to Epcot and then you can take a Disney bus to other spots. The rooms were very nice; the beds were very comfortable. They had Aveda products in the bathrooms. My kids loved the hotel.
"Revisiting Childhood Memories"
When my two grown children asked for a family vacation this spring break we decided to walk down memory lane and visit an annual trip we took year after year. We were not disappointed. The hotel is still lovely, the pool area very resort like and the staff-from every corner of the hotel were wonderful. We had a snag with the room safe which required maintenance and security and strangely enough, it turned in to a fun encounter for my husband. I can't say enough about the staff and so want to note who was especially nice. Firstly, Cecelia, who helped ensure our room arrangements were suitable; then Robert Niven, who was very helpful in working out a few minor snags; Sarah Norris, head of security was utterly professional, as was Ricky from Engineering. What might have been the most fun for us was to see the same waiter, the warm and professional Ray, at breakfast. The kids remembered him!!!! It was great to catch up. Finally, Lauren at the front desk was also very kind to us. We had a marvelous time and hope to return, yet again.
"Admirable Service Recovery ; )"
I booked my husband & colleague at the Renaissance for 3 nights/4 days for a conference many months ago. We stayed here a couple of times before and had an enjoyable stay. Love the fact that it sits directly across Seaworld, decent onsite restaurants & Starbucks in the lobby. A couple of weeks before the reservation, I called just to make sure the reservation stood, since I think I booked in January. The Monday before check-in, I called the hotel to ensure that the 2 rooms I booked were at least on the same floor & requested a view of the park (I understand nothing is guaranteed, but I learned one has to be somewhat persistent & pleasant). They had connecting rooms (1K, 2 doubles). Told them since it was 2 single people, 2 KING beds are fine). Lady told me the rooms will be on the 4th floor, and won't be connecting. Fine. The day of check-in (April 19, 2017) - I called & asked if there was a way to do an on-line check-in & maybe receive a text confirmation (like they do at Disney) when the rooms are ready since my husband won't be checking in til around 7-8 pm. I was told the rooms will be assigned at the front desk & NO - there is no way to do an on-line check-in. OK. I receive a call from my husband around 7 that upon checking in, they were informed that the hotel is OVERBOOKED, and they've been bumped to a sister resort, but will have the first night comp'd (yadayadayada)... You can just imagine my reaction upon hearing this...I felt I failed them as their travel agent, telling them not to worry I will fix this. They shouldn't have to stay at another hotel. I thought what a huge inconvenience & betrayal- haven't they learned anything from United'!''!!! Anyway - long story short - after speaking with Manager on Duty, Mr. Bobby Benson, he did apologize that there was not much he can do for that night, but they will be able to return the following day & stay for the other 2 nights. They received their resort credits without any issues and a charcuterie plate, cheese + crackers were sent to each of their rooms one night and the next some gourmet snacks on the run. I thought this was a nice touch and believe it was their way of remedying the mishap the evening before. So all in the all the compensation was enough of a sincere & sincere apology (he also got a Seaworld view by the way though the other person got an atrium view, which was perfectly fine). Also this time, they both really enjoyed the dinner buffet and was raving about some peanut butter cup flavoured ice cream the lady was making right on the spot downstairs at Tradewinds. Their 3 night stay was approx $900 (it would've been close to $1500), so they were able to save a good deal. I wanted to send a personal Thank you note to Mr. Benson, who was instrumental in making the rest of their stay not only tolerable, but very pleasant & welcoming actually. So, thank you very much for a job well done. We'll be visiting the Renaissance on our next trip at the end of June. The booking would've been contingent on the outcome of his April trip...so I guess you won us back! I consider this a WIN-WIN for us all.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM