of TripAdvisor Travelers recommend this hotel
Excellent service, very friendly hotel. Staff goes above and beyond. "Stylist" brought my wife a care package as she was not feeling well, including teas, cough drops, lip balm. We did not meet a staff member who did not speak and often would ask how our stay was. Location is convenient to shopping/restaurants. I highly recommend this hotel and would stay again when in the area.
"3 days for a convention"
I stay there for three days in February for a convention and enjoyed downtown Phoenix convention center one block away and one event was at the baseball field very nice . The hotel was still under construction outside but the indoor area is very nice . Had lunch at the restaurant bar when I arrived and had a great Turkey sandwich ! We had food at the next-door restaurant Haneys and enjoy that . We also Took a Uber to taco guild beautiful restaurant that used to be an old church excellent food and atmosphere ! Look forward to going back one day if the convention is there again .
"Doing it right!"
OK, I post quite a lot of hotel reviews, and I'm pretty critical...but the Renaissance Phoenix Downtown Hotel gets two thumbs up from me. From valet parking, to the front desk, to the maids, everyone in this place is working hard to do it right. The property is undergoing some construction, but the management is doing it right and minimizing guest disruption. The rooms are quiet, comfortable and spacious, with a great work surface and comfy beds. Good water pressure, a nice bathroom, if the windows opened I'd give it another star!! Good job Renaissance Phoenix!!
The only thing preventing this from five stars is the entertainment suite in the rooms has not yet been updated to include internet entertainment features like Netflix and pandora. The rooms, lobby, fitness center, rooftop patio and pool, and exterior are gorgeous. They did a fantastic job with their renovation. I highly recommend spending at least a night here the next time you visit Phoenix.
"don't expect anything from the concierge lounge"
great front desk on check in. They stressed the lounge was great- but once I got there all the food was gone- and once it is out is done. Just a joke- would not recommend to anyone. Add in a little hostility from the staff it's really a horrible trip to the 19th floor.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM