of TripAdvisor Travelers recommend this hotel
"Renaissance Downtown pheonix"
Good breakfast choice, comfortable clean rooms. Just had refurb with new bar area and Starbucks. Poll was a little small. Good access to downtown Pheonix which seems a little quiet for the usual downtown experience.
"Very nice! Top notch staff!"
We stayed 5 nights in this hotel while attending a convention and were very pleased with the facilities, which were clean and up to date, and being upgraded while we were there, as well as the outstanding service. From the moment we arrived until the day we left, everyone, and I mean everyone, from the front desk to the restaurant wait staff to the hotel manager, everyone we encountered was friendly and seemed genuinely interested in meeting our needs with a smile, even though I was crabby at check-in after a long day of air travel. Whoever is responsible for staff training deserves a great deal of credit. We found the food options excellent, from a late night meal upon arrival, to an outstanding breakfast buffet and the breakfast 'grab and go' option, to the brand new lobby bar that opened while we were there, it was all good. We didn't use the fitness facilities or pool but both looked very well equipped and maintained. The hotel is within easy walking distance of the convention center as well as many choices in the way of food and beverage.
"Great Remodel "
This Renaissance has been going through a remodel for quite some time and so far it looks great. The lobby is modern with a restaurant and bar. Pool area and patio on the fifth floor have plenty of seating and is a great place to hang out on nice days. The rooms are clean with some fresh touches. The location is close to several restaurants as well as Chase Field and Talking Stick Arena. Would absolutely recommend the Renaissance if your coming to downtown Phoenix.
"We loved this hotel!"
Although the hotel is being renovated, it is still quite nice, with little interruption in their excellent service. Check-in was rapid and friendly. Shortly after check-in a family member needed medical attention, and I asked the desk for help. They got us a cab right away, wrote down the hospital address for us to give to the cab driver, with the utmost of concern, stopping us on our return with snacks and drinks (water was our choice!). Afterwards, everyone on the staff checked on us, including the valet. This entire staff is the best we have ever seen. We think we made friends, certainly including Julie, Raymond, and the manager. It's clean, the elevator is fast, and there are many good restaurants nearby.
"Great staff! Great room!"
We were first put in a room that did not get wifi. Then they moved us to another room with the perk of an upgrade. We couldn't be happier. We stayed 8 nights! Very clean, everything is modern, fast elevators, and the staff became our friends. Thanks for the great job! Oh! did I mention they are under construction' I did not even notice. I love it when you can crack a window in your room, and this is possible here.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM