of TripAdvisor Travelers recommend this hotel
"Great hotel -- if you got the right room"
This is a great vacation hotel, wonderfully placed at the North side of Ponta Negra beach. Just meters to go down. Good and most friendly service. Some rooms have great views, some others are just awful, looking just into a concrete wall of the neighboring hotel, just a few meters away. I complained immediately, and after one day I got a new room, in fact a suite, overlooking the pools and the sea. Beds are good, and very large. The TV is OK, but low resolution signal. The terrace restaurant for breakfast and other meals is great, partly covered with a roof high above. Prices for drinks meals are reasonable for high-end hotels, but you find better bars and cheaper restaurant just across the street. (And, of course, more genuine Brazilian.) Several pools, for children and for adults, nice places for relaxing in the sun (or shielded from the sun). The hotel has a gym for training, but this room has seen better times.
Excellent customer service. All the hotel employees were very kind and friendly. Breakfast was delicious! The hotel was very clean and beautiful. Good location, just by the beach. There was lot of entertainment, to kinds and adults.
"If you do not care,take it"
We stayed 6 nights. We changed room 4 times (including paying for upgrade). When you upgrade, they have totally different quality of rooms in same category so go and look at the room. No where it says that they have a construction of a new hotel 5 meters from this hotel. No where it says that the hotel can have about 400 ' guests but is only allowed 50 sunbeds on the beach. Terrible!!! It is a good hotel for people who does not concern them self regarding the room, only filled up your thermos and sit by the pool
For a world traveller used to Asian 5 Star properties, coming in to this hotel is not impressive. The booking by Booking.com is not honored, after a fight we are allowed to check in, the rooms are 3 star at best, the bathrooms are shabby. And the beds are far from comfy. Well it's North Eastern Brazil I guess. The outside facilities is 4 star with a squeak, the staff is friendly, but wery few understands english. I guess that says more about Brazillian School systems than the hotel itself. The beach is wonderful, and the views cannot be beat, Brazillian Beachlife is the best.
The hotel is not so new,but is very well located.... The staff is friendly and the room are clean.....there's lots of humidity in the room,and the smell sometimes is not so good....but the pool area is big,with differents pool in difeferents floors,so u can have privacy in the pool....we did spend 5 days there and was great...the only bad thing it was after we did check out we stayed in the hotel and we couldnt use internet anymore,because once u do check out there is no more internet available,so the custumer service it ends as sooner u do ur check out.....very bad!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM