We had a great time, stayed three nights. It is an astonishing hotel with fantastic views and excellent restaurants. Try the Japanese restaurant, you will need to book it in advance. The private beach is great and they will give you a ride so you will not have to walk all the way to the lobby.
"One of the best 5 star hotels I have ever stayed at"
The first thing you notice is the staff. Always polite and cheerful . This comes as quite a surprise. none of the " I am working in a 5 star resort look at me ,you are lucky if I decide to serve you." syndrome. There are several restaurants included in the half board package. ( the food is expensive so do not be tempted to think you can find a cheap place nearby to eat) .You get an allowance to eat at the none inclusive restaurants of 92 Euro's per couple per night. Do not try the Kabuki restaurants unless you cannot live without Japanese food and you have a very deep pocket. ( 300 Euro dating menu for 2 people). The explanation of the menu takes longer than it does to eat the food. We had a room on the 9th floor and was there for 14 days great views out over the sea but if you expect an upgrade to sea view think again at peak times. Book it and pay for it to avoid disappointment . The 20/20 steak restaurant for meat eaters is paradise. 350 gramme steaks New York strip and Rib Eye to die for at no extra cost. The Verona Restaurant is great also. These restaurants are open to the elements so ladies take something warm like a shawl to wear in the evening as it gets quite cool at this time of the year. Try to avoid school holidays if you can. The place is great for children as they have a Ritz Kid Club and on the last week end we were there 2000 children arrived. ( were do moms and dads get the money to bring 3/4 children to a 5 star in the numbers we experienced) The parental control was awful .You get the parents who are convinced that every one wants to watch there clever 2 year old running merrily around the restaurants shouting at the the top of their voice and avoiding waiters carrying food." Look my child can run all on his own". The noise level is like being at a Notting Hill carnival . Prior to this it was quiet and sublime ,you only miss it when its gone.So if you have no children avoid school holidays. The golf which was one of our main reason for going there is Great. The greens are suited to single figure handicap players so do not be disappointed with your putting. A ball which just creeps past the hole can finish off the green in a bunker or worse in the water. The fairways are magnificent and manicured . A round takes 4.5 to 5 hours so be patient and do not get worked up the scenery is great and you are on holidays. Your clubs will already be on your buggy and awaiting you as you arrive we is a delight. To sum up Great Hotel,food staff and golf course what more could you want
"Beautiful resort that you won't want to leave "
We enjoyed great service, good food, beautiful views, and lots to do all on the resort. It was a wonderful stay!! We enjoyed exploring the grounds with the different pools and beach area. We also really enjoyed the golfing.
"Best hotel in Tenerife "
Fantastic location and property combined with some of the friendliest and best service staff experienced. For sure will be visited again, staff even responded on personal request to bring in special fish for cooking by the pool.
"A Very Special Hotel"
From the very start we knew this hotel was something special. We booked a private hire car to take us from the airport to the hotel. The journey took about 30 minutes. When we arrived, our luggage was taken from us and we went to check in. Check in was quick and the staff were very helpful we also had complimentary drinks. A buggy was waiting for us to take us to our room which was in a block of Villas with sea views. The room was large with a giant King size bed. There was a table and chairs and a settee and armchair in the room. The bathroom was also large with two basins and a separate shower and toilet and a bath. The room had the usual fridge mini bar and tea and coffee making facilities. There was a Nespresso coffee machine for coffee and a kettle for making tea. There was a variety of different coffees and tea. A security safe was sited under the minibar. There was also a complimentary bottle of very nice red wine on the table. We arrived late afternoon and decided to order room service for our evening meal from the menu in the room. Our food arrived within 30 minutes and two waiters laid the table and dished up the food for us. The service was impeccable. Our breakfast was in the El Mirador restaurant which was a short walk (5 minutes) from the villa down a hill. We could have ordered a buggy to take us there but we decided to walk. On arrival, we were taken to a table. The breakfast was very good with the usual buffet of meats, fruit, bread, and sweet cakes. The main breakfast was from a menu and had a variety of choices. In fact, you could order whatever you wanted from full English to eggs benedict. There was a conveyer type toaster in the buffet room if you wanted to make your own toast or you could ask for it and a member of staff would bring it to you. Once again, the service was 5 star. The restaurant was next to an adult only swimming pool. A member of staff greeted you and took you to a sun bed of your choice. They laid out the towels on the beds and positioned an umbrella if you wanted shade or sun. The pool was warm and very clean and overlooked the sea. A point to remember is that this pool is strictly adults only. If you have children, then there are other pools near the main hotel block that cater for children. Getting around from the pool to the villas or main hotel block I would suggest you ask for a buggy. It is free and there are many buggies you can use. They give you a key and you can use any buggy that is available that is parked in the buggy parking zone. If one is not available, then you can telephone for one. There is a small beach that is accessible by a cable car or funicular that goes from the top of the cliff a short way from the El Mirador restaurant to the beach. There are many sun beds there and a small restaurant and toilet facilities. A train that runs down to the beach and around the hotel complex is fun to use and stops at different stops. It is also good for those who don’t fancy walking up a hill to the main hotel block. The restaurants at the hotel are excellent and two of them are Michelin star quality. We dined in the Txoko and the food was spectacular. The staff were very professional and the service matched their Michelin standard. In fact, we went back twice because we had such a good experience. The Kabuki was another Michelin star restaurant. The food once again was very good but for me the Txoko had the edge. There was also an Italian Restaurant called the Verona and a steak restaurant called the 20/20. We did not dine in these restaurants but speaking to others who had gave them very good reports. The rooms were cleaned daily to a very high standard and a night turn down service was also very good. Bottles of water were replaced every day and at night during the turn down service. In all this hotel was one of the best hotels I have stayed in for service and facilities. I will definitely return for another winter sun holiday.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM