The hotel is very relaxing for a good . The pool could not be more pleasant and we spent most of our days sunbathing. The cocktails are very good. The room was spacious and perfectly cleaned. We will return to this hotel!
"The staff make up for everything"
The outstanding and remarkable feature of this hotel is the staff. I travel extensively, both on business and leisure, including to Asia where the attentiveness of hotel staff can normally be assumed, but nowhere, and I do mean nowhere, have I ever come across such friendly and helpful staff. Generally young and mainly, though not exclusively Spanish, they exude a genuine warmth and enthusiasm to assist. Yes, there are some issues with bits of organisation, the hotel getting confirmed restaurant reservation times wrong etc., which one does not normally associate with a Ritz Carlton, but the smiles and little gestures of the staff more than make up for any small inconveniences. The hotel and resort itself could have been better designed. It is a long thin plot starting at the cliffs (there is a small beach reached by either bus or a funicular railway - the latter out of order during the whole of our visit), through four rows of upmarket rooms built in "villas" to the main hotel and then up the hills to the golf club and tennis. As such there is one road which runs down the side of the resort which has to be travelled regularly to go anywhere. We stayed in the Tagor Villas, a child free block of villas, three rows back from the cliff top. There is a choice of double rooms or one bed suites. We had an Ocean View double room but it is really a junior suite with a sitting area internally and its own private terrace. The Tabor pool itself is a joy, very peaceful even on the odd occasion it is busy, and guests have free soft drinks, wine and beer. Like the villa itself children are not allowed at this pool though the hotel generally is child friendly and we were told that during our stay over 200 children were in residence with their parents. To get around "normal" villa guests are given access to a set of shared golf buggies. As a Tagor villa guest we were given a golf buggy for our exclusive use. Despite the key being unique, the buggy was "borrowed" twice by another villa guest who must have found his key worked in our buggy. The GPS fitted meant that it was recovered quickly and without fuss by management and then the staff swapped it to avoid further inconvenience. There are several restaurants on site including a two star and a one star Michelin restaurant or various simple local restaurants to visit in the nearby (unexceptional) village serving typical Spanish food. Nothing at the Ritz Carlton is cheap and the local restaurants off site are around a third of the price for food and drink. The hotels on site were generally very busy and advance reservations are essential. Al a carte will range from say, €50-€150 a head without drinks. A gin and tonic is about €15 but is a large measure. Wine by the glass from about €10. The golf course has won awards. To me it is a bit too up and down the hill but the designer really had no choice. Use of a buggy is compulsory due to the distance between some holes. Older guests beware - despite the buggy sometimes considerable mobility is needed to get to a buggy restricted area or of the fairway. Green fees are around €110 including buggy. Due to capacity issues, a late check out was not possible, but the Tabor villa staff arranged for us to have access to the Ritz Carlton Club in the main hotel to while away a few hours before our transit to the airport. It is on the 10th floor of the hotel facing the mountain and an oasis, though children are allowed. The Club Manager is a French lady, Isabelle, who brings a touch of charm and sophistication to matters. Those who have read other reviews of mine (see for example the Dusit Nairobi) will know that I am not forgiving when service does not match up to the promise. Yes, one or two small blips occurred but I refuse to do anything other than praise this hotel around the quality and attitude of the staff. Well done and thank you to you all for a wonderful week.
"Fantastic place - a few tips here to make your stay even better"
There is no need to repeat the deserved excellent reviews of this wonderful resort. So here are a few tips to make it even better for you: - book before you come to secure any on-site restaurant table. We didn't, so had to compromise on time and choice of restaurant - ask your taxi driver on the way from the airport to stop for ten minutes at Lidl (right by the TF1/TF 47 turnoff to the resort) to stock up on drinks and snacks to put in your room fridge and save very many €/£/$ compared to the hotel's very expensive prices for these - have an excellent dinner or lunch in nearby Playa San Juan (Jamon Jamon is superb - see my review) or Alcala (see my review of Escondida) at reasonable prices and a guaranteed sea view - hire a car, which may work out less expensive than a return taxi trip to the airport, and go up Teide mountain. Take a picnic (breakfast material snaffled from the buffet!) and be amazed at the views and the landscape. Our highlights at the resort were the MB restaurant, the beach and, oddly, the pool table in the Sports Bar. There was no table tennis table - a regular pastime for our family. Other reviewers say wifi used to cost €10 daily. It is now free throughout.You can even get it poolside and on the beach! Enjoy!
"great place ......but !!"
We stayed here in september and we had a lovely time, all the restaurnts were superb the staff were freindly and attentive a special shout out to ernesto on reception who could not have been more helpfull,Our only gripe was we checked out in rather a hurry so we didn't check our bill properly, when we got home and looked at the bill we noticed there were two charges of over 100 euros for lunch at the adult pool which was excessive for two salads and a bottle of local wine, We have emailed the hotel several times and they have not bothered to answer, so come on Ritz carltonup your game.
"5 stars throughout"
We spent 7 nights with 3 rounds of golf at this superb resort. The facilities were 5 star throughout - though the golf course proved too difficult even for a low handicapper (not me) Large room and terrace. Bathrooms large and well equipped. Only issue here was we had to request extra shower gel every day. Numerous restaurants providing top class service and food. The pool areas were well staffed and again excellent dining options. Short taxi ride to nearby village with a number of excellent local restaurants for a change scenery, with the emphasis on local foods and recipes. Staff were plentiful and always pleasant and very helpful. Excellent spa facilities completed this truly 5 star resort - very highly recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM