In my opnion this is a 4* hotel with a 5* kitchen. The management says that the hotel is 5*, but they are not so successfull. The buildings and the rooms are nice but the service and the housekeeping is of a lower quality. There are several restaurants. You find the best food in the 1* michelin Japaneese restaurant, and you find the best service in the big Breakfast room.
"Perfect Architecture, Food, Service, Beach, Weather"
It was very good choice for 9 days vacation. Resort is family friendly. Nice golf course, beach, many amenities. Free internet, free parking but although a little pricey. 3 weeks would be destroy my Family budget:)
"Spa review disappointing"
I booked a spa treatment during my stay at the hotel and have to say the standard of service was not up to the usual Ritz Carlton standard. I have stayed in many Ritz Carlton properties and usually go to the Spa at some stage during my stay so I think I am qualified to make my comments. Good points - my therapist provided a very good treatment. Bad Points - I arrived exactly at the scheduled time for my treatment which I know is not good spa etiquette. I was taken straight to the treatment room in my clothes and not given any opportunity to get a locker and undress. After my treatment I was taken to the relaxation lounge carrying all my clothing. No one approached me to tell me where any facilities were and after 40 min or so I decided I needed to go and find the changing rooms myself. All I could find was a separate ladies toilet where I decided to give up my hunt and I changed into my clothes and went to the front reception desk and handed over my dressing gown. I asked what facilities they had and was told there was a sauna and pool. I asked if I could see them and was told no as there were clients using them but I could return tomorrow and ask to use them then. Quite frankly this was ridiculous as I was paying a substantial bill for a 1.5 hour service. I had wanted to use the facilities after my treatment but had no opportunity as I simply could not find them!! Very poor - I just paid my bill and left as I was just too annoyed to complain as I had just had a good treatment and I am on holiday and should be chilled and not having to start to complain. All in all very disappointing and not worth the price.
"Excellent short break"
Good rooms, restaurants, swimming pools and the beach. Unpredictable weather but generally t shirt weather. The pools are heated to 26'C but the sea water is cold. Food is very good Around €115 for two with wine, significantly more at the Michelin starred restaurants.
The hotel it's nice with many dining choices were the food is good no matter were you go as I believe it's a high expectation from all outlets based on the 3 Michelin stars that the hotel has for two of their restaurants. The beach and the adult swimming pool is really nice with splendid views. Room was clean with good bathroom amenities products. Some of the staff were really good unfortunately some of them need to be more professional and prepared.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM