Well folks, my review of the RC last time is the longest review I have ever written. Nothing has changed from our visit in 2015! As i will most likely die of old age if I wrote that again i would like to refer you back to that. A virtually flawless hotel. The only thing I miss is an outdoor hot tub! There were 3 international Big celebs there when we went this time. A popular hotel for the Rich and Famous i was told by the staff, who of course would not divulge any info, as it should be! We visited Tenerife for the first time in 2015 it was only the hotel and the brand that drew us to the Island and rightly so! Some of the staff were there from the previous year and even remembered our names! Orlando had moved from the Italian restaurant to the golf club, he is a super star! We had an unfortunate experience when out and about and my wife's bag was stolen! The hotel were superb and drove us to the police station and the general manager acted as our interpreter. He went above and beyond as this took several hours! Jorge Lago was his name and both my Daughters thought he was "Hot" as well as undeniably helpful. One day we drove down to the main resort of Playa De Las Americas simply to walk around other "Supposed" 5 star hotels! Not one could hold a candle to the Ritz Carlton. Please read the other review as nothing had changed in the time since we last visited. Bottom line is when we visit Tenerife again this is the only place we would consider!
We really enjoyed our stay at this wonderful hotel. Nice rooms, very friendly and helpful staff, great restaurants, in particular the steakhouse 20/20. Perfect for families with children - and a lot of children around... Only complaint: Wines are overpriced and wine lists not impressive. Virtually no Italian wine on the Italian restaurant Verona - and a rather poor white wine from Argentina priced at 50 EUR - retail price below 10 EUR.
"A great break but a number of frustrations"
Ultimately we had a great week staying at Abama but there were a lot of constant niggles and it certainly did not feel like a 5 * resort. The major disappointment for us was the Kids Club as it was a chaotic to say the least and didn't really seem to know what it was. Was it a creche' Was it supervised activities' Sometimes parents stayed which confused those kids whose parents didn't and there was some appalling translations on the activity sheet so we left our son for a New Year Costume party. It didn't happen. Then we thought we would try later that day for the New Year's Eve Party. Ooops. It didn't happen. The translation was wrong. It was making a mask for a New Years Eve party - ooooh, exciting. I have an active 5 year old boy and there was basically a room to sit it and do craft on your own with a lady handing you stuff or you could run around the creche. Or there was a lot of very enthusiastic football for older kids. They did do a cool Elf Hunt one day but otherwise they seemed to be pretty much left to their own devices and the schedule seemed to suggest very strongly that it was more proactive. Then there were the flies. Obviously not much the resort can do but they are fairly pervasive. Due to the banana plantation next door it is quite a fly fest round the pool so if you are fly phobic that would present a problem. For us it was just a mild irritation. But the thing that really niggled was the constant slips in service. The staff were extremely well-intentioned, great with our son, warm and friendly but for the first half of our stay we got the most miserable G&T pours known to man! For €15+ euros and in Spain! I want a massive gold fish bowl of gin. That's what holidays are for! Randomly at the end of the week it seemed to be better but was very stingy at the beginning and there were a number of occasions where we would order a glass of wine for lunch and it would turn up after we had finished eating or not at all and so we would send it back. 'We'll take it off your bill' one waiter kindly said.......ahhh, cheers for that, as we didn't actually even drink it! So all very lovely writing your name on a post it note and giving it to the next person who shows you to your table so that it all feels like everyone knows who you are - though you can blatantly see them doing it - but what I really want on my hols (aside from time with my family and sun of course) is a strong gin, a glass of wine with my meal and a fantastic kids club to keep my son amused if he gets bored of his parents and the pool/sea. While all of those were wobbly, we did have a great week. The food is amazing, free bottled water by the pool is a nice touch, free ice cream for kids under 4, a nice kids menu, slightly different in all the restaurants, a great kids buffet too, attentive if not especially slick service and an attractive resort. Costa Adeje is also a short cab ride away so you can easily duck out of the resort, order a cab and eat elsewhere and we ate locally at a lovely restaurant called Marsala too. Luckily due to there being a lot of kids, everyone went to bed early which was good as also sound insulation between rooms not brilliant, the worst being the doors to the rooms themselves - you could hear everything in the corridor and a cleaning lady decided to start her bottle recycling at around 9.30pm which was a noisy process! All in all we had a great week. The resort is nice, weather was kind to us and we came back refreshed and relaxed which was the main goal despite some constant irritations that became less annoying as we became more relaxed.
"Lovely hotel with Amazing Staff"
The hotel is set in its own complex so your holiday experience is based on the resort itself and we have to say that it was extremely good. We were given an upgrade from a junior suite to a one bedroom suite and the room was absolutely lovely, it was so spacious, well furnished, only negative side to it was that the lovely balcony got no sun on it, as it was covered being in the citadel part of the hotel although it had a lovely sea view but the room was perfectly located for access to everywhere on the 6th floor which is at the same level as the reception. Do be aware that there are lots of steps at the hotel so it will certainly keep you fit although there are various lifts located at the end of corridors although a bit of a walk to get to them! The staff are so helpful and do their best to ensure you enjoy your holiday. There is a train to take you down to the beach at the bottom of the complex but we have to say the Beach Club restaurant although good was somewhat expensive for lunch. In fact the standard at all the restaurants we ate in was good but sometimes the service was a little slow and not quite what one would have hoped for but overall it was reasonably good but do expect to pay a little more than normal and do ensure you pre-book them or certainly book for your stay when you arrive as you may have difficulty getting a table. It may have been so busy because it was New Year and that certainly manifested itself at the breakfast restaurant as it was frenetic in there with so many children and sometimes you had to queue to get a table not really what you expect from a hotel of this standard. However, we decided on a few days to have breakfast in the restaurant by the pool but the only down side to this was the choice as it was not as good as what the main restaurant served but it was not so hectic and it was a much calmer relaxed atmosphere first thing in the morning! Overall this was a very pleasant week at the Ritz Carlton and we would certainly consider re-visiting maybe not at New Year when it was so busy but we do have to say we had a very enjoyable holiday so thank you The Ritz Carlton Abama.
This december we revisited the Ritz Carlton Abama in Tenerife. We had previously visited and especially the second last trip was a very poor experience. However, we do love the island, and have some business in the area, so I gave it another shot. I'm so happy that I did. We travelled the entire family, with interconnected rooms and seaview. I was happy to note that a lot of my previous complaints and comments have been taken to heart. Now, upon booking, the hotel informs you of onsite events and the impact of said event. This is an important detail as some of the events are very large and result in closed venues including restaurants, beach and community areas. As long as you plan for this, you won't be disappointed. The second change is that the service by the main pool is much improved. The cabana hut is now a food/beverage area which helps a lot. Also the little flags on the sun lounges help staff notice who needs service. Also fresh fruit is now available at the pool. I also noted that the restaurants underneath the reception are are being renovated and Kabuki is moved. This is a very welcome change. I am certain that the new venues will be amazing. The optional breakfast service by the pool is by far the best improvement. I am uncertain if this is a permanent setup but it was GREAT. Nice, clean, open, great weather, great view. Good service. Nice quality food and quick egg service. Perfect. I also noticed that service recovery is much improved when small niggles appear. As mentioned elsewhere, this is a huge resort - huge property - and has a lot of staff. To offer a real 5 star experience in a property of this type is hardly ever done. The only one I can think of is Four Seasons Orlando. And maybe Ritz Aruba (Which is very nice!). Staff at reception was super attentive and we were treated great. Room service staff was also great and had a good attitude (as usual!). Our only minor issues this stay are redundant. The beach was super crowded (which is hardly the hotels fault) which resulted in a lot of beach guests not staying at the hotel used sun lounges so none were available for guests. Also service at the beach was poor (over 1 hour wait for water), but service recovery was quick and sincere once they were made aware of it. For some weird reason hot chocolate at breakfast is still a powdered Nestle product - weird. I'm sure it will be changed shortly to something a bit more high end. I think we are certainly closer to a real 5 star experience than we have been before. Looking forward to my next stay!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM