Amazing hotel!Comment of S. Samuel , United Arab Emirates the 2016-09-09
"A fabulous place!"
Everyone at the Ritz-Carlton was fantastic! Our stay was comfortable and wonderful. Beautiful place, wonderful people. We hope to return! A great place to relax from the pool to the restaurants, it couldn't have been better. We love Yadav the Bellman!
"Promised a lot but only partially delivered"
The first issue is trying to find the hotel as Abu Dhabi has a lot of one way roads. After 20 minutes of going around in circles trying to arrive at the entrance I managed to arrive at the hotel. Valet parking was good and check in was reasonably efficient. As I had friends staying that I was catching up I requested a room on the same floor. I was advised that I could have a room with a garden view versus a canal view. What they did not tell me was that whilst it faced the gardens, there was a high area in front which was the roof of another part of the hotel obscuring the view. Thus don't take a room on level 2 with a garden view! However, despite the lack of view, the room was excellent with all amenities needed. The bed was comfortable and the room clean and well stocked. Decided to have lunch along the canal and food and service was great at Brassiere. Went back at night to Al Fanar and was totally disappointed. Could not get out of the place quick enough. Venetian Village had a nice atmosphere along the canal but check if you can charge to your room - some allow it and others don't! Biggest complaint was AED 60 / day for internet which was slow and connection patchy.
"fabulous hotel definatly coming back"
stayed on week unfortunately the weather was a disaster rain /thunderstorms /windy with just 3 days in our week with any sunshine in heard of this time of year from your welcome by the stall with the complimentary Arabic coffee to the excellent check in you can see straight away what super staff work in this hotel big thanks to AMIT AND TEX for their help for tying up any loose ends like return transfer times ect ROOM super size with separate walk in rain shower large bed loads of drawer and hanging space perfect view of pool and creek no shortage of chocolates tea /coffee ect FOOD chose to eat in the buffet on our half board deal the meals are fine nice and varied and anything special just ask again nice obliging staff there is a dine around package to have gourmet dining but we passed on that one the restaurants looked fabulous would recommend to try POOL huge almost like swimming in the sea very child friendly but loads of room in the deep end for serious swimming plenty of sun beds complimentary water and cool towels ect the lifegaurds from Nepal are a super bunch again friendly obliging a pleasure to have around the pool bar although we did not use it was okay but seemed a bit disorganised ther is a area to the side of the hotel called the venetian village ideal for guests on b and b or room only with 4 nice restaurants where you can dine inside or alfresco not cheap just to have a nightcap drink but very relaxing and atmospheric in would say the only downside apart from the high cost of drinks (which you would expect anywhere in a hotel of this standard) is apart from the venetian village there is knowhere to go within walking distance taxis are cheap and instantly available though overall the staff are superb they made us feel so welcome (which was needed due to the disappointing state of the weather) and god willing (or Barclaycard willing ) we will be back next year brian h
"4 1/2 Stars"
Not up to 5 stars. Service not up to standard, although on complaining we were better treated. Unsure if lack of personnel or inadequate training. Housekeeping and concierge very good. Excellent location for Sheikh Zayed Mosque. 2 wedding meant some disruption and noise. Overall good.
"No so good"
They need to improve a lot,, the pool area the service and food is a desaster, and the mantenencia is worst,,, dirty and damage the chairs,,, is not the level the you expect for a Ritz Carlton,,, And in the room is not Chanel's for kids only 3 in Arabic ,,,, bad food and bad , bad service,,, never again,,, they have only one restaurant open for lunch and is a terrible buffet,,,, incredible,,,, no ambience at all is like a funeral hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM