Amazing hotel!Comment of S. Samuel , United Arab Emirates the 2016-09-09
"Excellent Quality...Excellent Service"
As a frequent traveler, one begins to realize that no matter how grand the scale or expensive the establishment, it is the little details that impact quality ratings the most. For example if I stay in a hotel that has a grand and ornate entrance but has stained towels at the pools, dirty silverware in the restaurants or poor/slow customer service, I am more likely to question the quality notwithstanding the aesthetics. The Ritz Carlton Abu Dhabi is both grand and high quality down to the smallest details. The customer services is attending without being solicitous or annoying. The rooms are well appointed, clean and all with spectacular views. The Executive lounge is beautiful with a grand view of the pool and sea. The Executive lounge staff, service and food is first rate. As far as Executive lounges go, even among the Ritz Carlton Family, this is one of the best!
"My family vacation"
We had a pleasant stay and the place was more welcoming than expected . The total property is worth revisiting. The employees are very friendly and the food and drinks are moderately priced. the pool is well maintained and very welcoming. The inhouse dining was excellent. The breakfast need special comments as it serves the best food around the world. Altogether we enjoyed the stay. The assistance provided by Ms. Patricia is commendable.
"week in the sun"
Second time in Abu Dhabi and chose this hotel, due to pool and beach area. Great pool and lawned area, leading down onto beach overlooking eh Grand Canal. Very large hotel, but not over crowded. Quite a lot of business events going on. Had a Club Room, with an excellent Club Lounge, serving food and drinks all day effectively. Service in the lounge could have been better. The staff seemed poorly trained and more interested in chatting amongst themselves, rather than focused on customers' Quite often no one around the serving area, topping up drinks very slow, but this didn't affect our experience significantly. Some great restaurants on site and close by in Venetian village, Forge, Le Jiang and Punjab were excellent. 20 mins to Corniche by taxi and courtesy shuttle bus to the Grand Mosque across the road. Enjoyed it.
Services average (not very welcoming stuff, I had to sign a paper every morning at the breakfast), food quality average (I discover that some of the food was from the previous meal), cleaning (some towels from the pool where very old and discolour
What an experience, stayed with my daughter for part of my 60th birthday celebrations. As we arrived at the hotel, we were greeted and shown to the front desk, we were made to feel most welcome, almost like family. The check in process was quick and efficient and we were quickly shown to our room. That's when the magic began, our room had been decorated with flowers, bed sculpture of swans and hearts and rose petals, balloons and cards for my birthday. I must admit I cried at how beautifully decorated they had made it. We didn't want to leave the room, however we were eager to explore the rest of the hotel. Wow.....the pool, lobby, restaurants, exceeded our expectations of the Ritz Carlton. At the pool we has a choice of sunbeds and were given water in and ice bucket, and during the day, top up water, cold drinks and cold towels. Getting back to the room, I had been given a birthday cake from the management team, how very thoughtful. My daughter had forgotten a toiletry item and she rang reception to see if they could supply it for her, within minutes it was delivered free of charge. Don't even think about booking this hotel, just do it, you will have an experience never to forget. I can't wait to return.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM