of TripAdvisor Travelers recommend this hotel
"Wonderful location and service "
We are just completing a 9 day stay at the Ritz Kapalua. Our stay has been noteworthy for the wonderful service we have received. It started with a phone call from the hotel just as we were leaving home. They needed the room in the category we had booked, so we're letting us know they had upgraded us. We really appreciated the hotel touching base, rather than having to deal with any changes after a full day of travel. Check in was smooth. Our room is wonderful, with a large lanai. Our housekeepers have been top notch, and all the staff very polite. The pools are all lovely, our only comment being that with a fairly large number of young children it would be nice if the adults pool was separated. There are 3 excellent beaches within walking distance, and having chairs and towels at the close beach (DT Fleming) makes it very simple. The food poolside and at the coffee cafe has all been good. We used the Honolua store for many sundries, including drinks for the lanai. The RCK met and exceeded all of our expectations.
"Absolutely beautiful "
We were fortunate to have stayed at this hotel in February as it is one of the most beautiful hotels in Maui. Located in North Maui, it is a quiet and older hotel but doesn't lack the charm or amenities that many of the newer hotels have on this island. We stayed in a corner ocean front suite that was spacious and nicely decorated. The views from our room were outstanding and we saw plenty of walkers, joggers, golfers, and the expansive ocean. The ocean, by far, was the greatest sight of them all. Situated on numerous cliffs, the breeze and crashing waves was worth every dollar spent on this suite. We even saw several whales from our balcony - spectacular. There are several restaurants in the hotel - all somewhat pricey but worth trying. The Burger Shack on the beach is good with delicious milkshakes. Try the coconut pineapple shake for a real treat while watching whales, surfers or beach goers. For breakfast, you may want to try the Terrace Restaurant - again, somewhat expensive for the breakfast buffet ($40/person) but the food is good and there's a ton of selections. The lounges and the bar areas can provide you with any cocktail you want but the prices are high. Tip: ask for a double as they are usually only $4-5 more than a single drink. The pool area was always packed but you can find a chair with no problem. The service in the pool area is fantastic - there are a number of staff providing you with food, drinks and other amenities all day long. For example, the staff will walk around all day with some treat to make your stay more pleasant such as popsicles, cold towels for you face or head, or smoothies. Every day it was something different - loved the service. Service elsewhere in the hotel was just as good. From the lobby staff to the housekeepers, they always addressed you no matter where you were on the grounds or in the hotel. Kudos to the customer service team who value the customer and place them first and foremost. Outstanding job. In addition, we received turndown service in the evening and would find chocolates on our pillow, replenished bottles of water, extra towels and other bath items, and little treats like cookies or fruit left in our room during the day. Wow, talk about customer service. Again, two thumbs up for the personalized attention. The only downside to this hotel is the location from other attractions (the traffic on Rt. 30 can be bumper to bumper during peak times), the crazy weather patterns on this side of the island (which you can't do anything about) and the high prices (not to be unexpected for Maui, though). Thank you Ritz Carlton for making this a memorable vacation and know that I will be back again.
"Beautiful property fantastic staff"
If you want carefree luxury on Maui then stay in a club level room at the Ritz-Carlton in Kapalua. Great service, top notch food and drinks and a warm welcoming atmosphere that will leave you feeling great!
"overpriced and hidden fees / not luxury enough for price"
hidden fees, not very luxurious for the money spent, everything was an upcharge. many other luxury hotels include basic things for kids as well such as mini excursions, etc or things for adults such as free snorkel equipment usage
"Lawnmower starts at 5:30 am!!!"
We had a room on the south side, overlooking the golf course. In the pitch black, before sunrise, early morning hours - the golf course starts mowing the grass. Every morning, in the dark. When we called the desk to complain we were told that the golf course is not affiliated with the Ritz Carlton, so they can't do anything about the noise. There is a blinking light associated with the smoke detector that flashes in the dark every 5 seconds in the room. While I'm happy to know the smoke detector is detecting, this seems to be an unnecessary distraction. One chilly afternoon, we ran out of hot water. I can only assume that every guest came in the from cold and had a hot shower/bath - but I don't think I've every stayed in a hotel that ran out of hot water. The makeup mirror in the bathroom is installed upside down, so the mirror hits at about chest height, only functions for seriously short people. Seems like a trivial complaint I know, but it would have taken someone with a screwdriver about 2 minutes to rectify.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM