of TripAdvisor Travelers recommend this hotel
"What's not to love'!"
The resort is beautiful inside and out! The rooms are up to date and kept very clean. I doubt you will find friendlier staff anywhere else! There is something for everyone! The ocean, the pool, hills for hiking, exquisite golf courses, tennis courses right in front of the beach, and excursions to your hearts content. The spa is heavenly! You will not regret treating yourself!
"3 great days"
Great location and great service. Special thanks to Eileen on switchboard for helping us out and going way above and beyond. Thanks to the pool guys Luis, John S., and Ephram for taking such good care of us. Joshua the bellman was also great!
"Lives up to it's reputation"
Our family of 4 stayed in November and had a great time. Service is what they are known for, and didn't disappoint. All the staff was friendly, helpful and happy to find ways to make our stay special. They looked for ways to help (offered our little ones floaty noodles for a snorkel trip that had been left by another family), made sure we had water on our way out of the hotel, etc... The "bar" had a kids menu that was great, as did all the restaurants on site. Rooms were good size, balcony, nice bathroom. Loved the small fridge in the room and the coffee maker. The big pools were nothing special for kids, but they had fun anyway, and there was a play structure next to the kiddie pool (which was closed for renovation while we were there). Overall a lovely, relaxing time.
"Great time here"
The service was very nice. Someone greeted us at the entrance and led us to the checking area with a welcome drink and necklace. The hotel is big and clean. They have a nice pool. It is a bit of walk to the beach, however they have shuttle, but not often. They provide free beach chair for all hotel guest. You can walk to dragon teeth from the hotel. You can spent a hour there enjoy the view and take photos. There is also a ABC store near the parking lot. They have everything you need there. There is also a good sushi restaurant called Sansei, but you have to make the reservation. They only downside for this hotel is parking fee too high.
"Not worth it!"
I should start this review by prefacing that I am silver elite with Marriott and this is my fourth or fifth Ritz international stay abroad. While my comments apply to this specific property, it's also starting to cloud my view of the Ritz brand. The rooms are really dated and while they are still comfortable and usable, they don't exude that luxurious feeling. I was in a suite and would have preferred not having the living room for a room that was a bit more updated. It's not even that my aesthetic is modern, it's just that the decor feels tired and worn out. Several times during our 5 night stay we kept thinking that there was SO much space, they could do SO much more with it. Ritz should be a torchbearer when it comes to culture and having a jam packed activities calendar. The beaches nearby the hotel aren't conducive to activities such as kayaking and snorkeling but I think the hotel could better use their space to offer more. Instead, the two main restaurants that are there are only open on alternating evenings. Banyan Tree was closed 2/5 nights of my stay and so we finally ate there on night 3. The food was mediocre and the ambiance was lacking. The pasta dish that we received was very over salted and after waiting 30 minutes for a $30++ pasta, we decided to send it back. This time it came back out in 5 minutes and was completely unseasoned and looked like something I could have whipped up at home. Needless to say, this dish went uneaten. Instead of slowly enjoying our long dinner, we were so turned off by the lack of ambiance that we were itching to leave dinner. Never have I stayed at a Ritz or Edition property where 1. the food was so mediocre 2. so many guests leave the property nightly for dinner. Breakfast is the same deal. I'm guessing a lot of guests figured out just like we did by day 2 the meals felt mediocre and that's why the restaurant tended to be empty. The food didn't feel as locally inspired and I mainly stuck to the fruits. Only when I dined at other restaurants did I start to realize that something like taro was very popular in Hawaii. The burgers by the beach were good, but again it made me question whther in 80++ degree whether one wanted to eat burgers and drink shakes daily. Other Ritz properties have had a much more comprehensive menu with healthy options as well. For paying $35 a person for resort fees, I kept questioning what was available to me. The fine print is that there is no beach service. You can sign out Tommy Bahama chairs and towels and escort yourself to the beach. The shuttle service that we once tried to use and waited 10 minutes for, didn't show up so we drove ourselves to dinner. The valet service at the front couldn't seem to track down the shuttle to give us a time frame and time is precious when you're trying to catch the sunset. Another night we tried to use the shuttle service to get to dinner only for them to tell us it was nearby and that we should walk. We were trying to get eaten alive by the mosquitoes. So I guess we were paying $70 a day in resort fees for those beside chocolates, water bottles in the room, and the beach towels. Also there's a slight difference in parking if you self-park vs. valet but honestly at that price there shouldn't be. The lobby bar was again hit or miss. There were often nights that we walked back into the hotel and it was completely dead, not really creating an inviting atmosphere. There were other times when there were local musicians but the TVs were at full volume as there was a football game. People were screaming over the local musicians, creating a huge rift between those of interested in the local culture vs. the American football game. Could there have been another space where games could be viewed' I think so! Another bar experience was a wonderful female server who recommended Merriman's for dinner and drinks. Merrimans was the best meal and experience that we had on the island and were grateful for this recommendation. What I did enjoy was the proximity to the coastal walk, neighborhood feel that allowed me to go for jogs in the morning, and the access to two different beaches - DT Fleming and Ironwoods. I appreciated this part of Maui and the nature but I don't think I should be paying $700-800 a night for a hotel that in one way feels big (sheer size and number of rooms) but doesn't offer big amenities (lack of food and restaurants were my biggest issues). *********My suggestions would be to stay at the Andaz or the Four Seasons. We stayed at the Andaz and it was night and day. All restaurants were open nightly, there were beach boys and real beach chairs, Morimoto was even open for lunch! There's also a hipper, more trendy, and sexy wide to this hotel!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM