of TripAdvisor Travelers recommend this hotel
"Relax and Be Spoiled "
Stayed here 5 days for our 25th anniversary. The staff is very efficient, friendly and attentive. We had a partial ocean view. The bed was luxurious, enjoyed the pool, the aloha evening sunsets in the lobby. Used the well-equipped gym and wonderful day spa. Drinks and food at the Alaloa restaurant were delicious. Didn't get a chance to try the sushi restaurant or the Banyan Tree, but had lunch at the Burger Shack down by the beach. Everything we expected from a Ritz.
"Excellent Stay, Friendly Staff, But a Windy Part of Maui"
My friend and I decided to stay here after finding a great deal on Costco Travel. We were both celebrating our 40th birthdays and when we checked into our rooms, there were cookies and a birthday balloon. We each stayed in a suite facing the pools. The suites have a full-sized kitchen with a blender, toaster, stove, microwave, dishwasher, and plenty of dishes and utensils. The suites also have a living room, a separate bedroom. There are two separate balconies in the bedroom and living room. The rooms were clean and housekeeping came around twice a day. The staff was beyond friendly and helpful. Everyone from the front-desk, concierge, pool service, and housekeeping was extremely hospitable and made us feel relaxed and welcome. On the second night, I had a family with young kids move in to the room next to me. They were a bit loud so I asked the front desk if it was possible to move to another room. The front desk was more than accommodating. There are three pools with one for adults only. As other reviewers have stated, there is no amazing beach within walking distance. You will have to get in a car or take the hotel shuttle if you want to go to a nicer, bigger beach. For us, it wasn't a big deal because we spent a lot of time off property and the 2 days we stayed on property we just chilled by the pool. Yes, the restaurants and drinks at the Ritz are on the more expensive side, but everything in Hawaii costs more than the mainland. There is a general store (ABC affiliated) up the street from the Ritz where you can stock up on food and drinks if you want to save some money. There are also plenty of grocery stores down the highway. The Ritz is located on the north side of Maui and you will have to drive everywhere. It is about an hour drive from the airport, a 15-20 minute drive to Lahaina and an hour drive to Wailea. FYI: Kapalua is windy and about 50% cloudy. But the clouds don't linger around all day. They are constantly moved out by the wind and you will still get plenty of sunshine. The wind actually helps cool you off because trust me you will still feel the heat and the humidity. I can see where the weather would be a deterrent for some, but blame Mother Nature, not the resort. Overall I had a great stay at the Ritz-Carlton in Kapalua.
"A great island experience"
A very welcoming and friendly staff. The resort is beautiful The facilities Are excellent. The shops are few but with unque purchases. Conceige available Buffet breakfast excellent with wide variety of island foods.
"Laid back comfort"
We had a family get together at the Ritz- Carlton, Kapalua, to celebrate a special anniversary. The suites are spacious and well appointed, and we were surprised to have a well stocked kitchen (although we didn't use it much). The restaurants were excellent, the kiddy pool a great hit with our two-year-old grandson, and the service low key but gracious. There are several trails near the hotel, and the shuttle to Kapalua Bay was useful. All-in-all, a great place to spend a relaxing vacation!
"Disappointing Ritz Carlton"
We just returned from a 5 day stay at the Ritz Carlton Kapalua. Let me start off by saying that we travel around the world and can always trust that the Ritz will deliver a top notch experience. Unfortunately, the Ritz Carlton-Kapalua was a tremendous disappointment. If you are looking for a Hawaiian beach experience, like we were, this is not the place. BEWARE!!! Kapalua is on the west side of the island so be prepared for lots of clouds and strong gusty winds - everyday - all day!! The hotel's website neglects to mention this fact. THERE IS NO SWIMABLE BEACH WITH LOUNGE CHAIRS on the sand at THIS PROPERTY!!! The only ill maintained beach available is a long walk downhill with treacherous waves and current. Most of the locals we spoke with told us that Wailea is the place to go for beautiful weather and warm swimmable beaches. The resort is located 1 hour away ($120 taxi fare-each way) from the airport. We booked our trip through American Express Fine Hotels and Resorts which usually provides us with a noon check in. Upon arrival we were told by Grace at the front desk that our room would not be available until 2pm. After complaining at 4pm that we were very unhappy with the long wait, Lucy at the front desk provided us with a room. It was an OK partial ocean view room but had 2 queen beds and not the king we had reserved. The hotel has 3 basic looking pools and poolside service was very hard to find. Extremely frustrated, we ended up taking the hotel shuttle everyday to the nearby Kapalua Bay beach at the Montage Resort. Be prepared to pay $60 per day for 2 lounge chairs and umbrella. BTW...no food or drink service at the beach. The resort has only 2 fine dining restaurants, suitable for dinner. The sushi was ok and the food at the Banyan restaurant was acceptable. Be prepared to pay over $70 for a buffet breakfast for 2 (typical for Ritz), with very limited selections. I suggest taking a cab to Kaanapali and Whalers Village for lots of fine dining and entertainment. The hotel staff is very cordial and tries very hard to accomadate. Its very unfortunate that this property did not live up to the Hawaiian experience we were hoping for.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM