of TripAdvisor Travelers recommend this hotel
A few weeks back now from Mexico and I am already having major holiday blues. This hotel is in a beautiful location, it's clean and all the staff are friendly and helpful. We stayed here for two weeks and had no problems what so ever. All I would say that I found was a problem is although there is apparently a rule for people reserving sun beds, this was never enforced. Everyday nearly all the sun beds around the pools had towels over them, so we went to the beach most days which is actually more relaxing / beautiful. The beach is the best thing about this hotel, you only have to walk a few steps into the sea and all these different colourful fish swim around you. The hotel room was large and we had half a sea view half a lagoon view. The cocktails are great, the food is great and the staff are friendly. Another great thing about this hotel is the Reps! They are a great laugh and they offer a night out nearly every night. We went to 'The City' and 'CoCo Bongos' which were both amazing nights out. The reps stayed with us all night and our favourite rep even got on the bus with us back to the hotel both times we went out! All together me and my boyfriend would 100% recommend this hotel and we are hoping to come back very soon!! 🐠✈️
Not sure about the negative review above, I am here now as well and absolutely love it here!!! The staff is incredibly nice, all the Restaurant's are incredibly accommodating, with very polite waitstaff!! The only thing I was a little dissapointed in was our AC in our room, but we were on the 8th floor and that seems to be the hotter of the floors. The food overall, is decent ,what you would expect for an all inclusive price. We ventured out daily and had no problem with transportation to and from the hotel via bus. We also were able to obtain Pesos almost anywhere downtown, but almost all places will take USD, including the bus ($1 USD each way) the beach on the resort in absolutely beautiful ,and the staff work tirelessly to keep it clean. I will definitely be coming back here again. I felt I needed to write this as I was extremely dissapointed in the above negative review that speaks no truth to my experience at the RIU CARIBE CANCUN.
"Never again "
We are here right now and would ask for a refund and move to a different hotel if we could. Tonight our whole group of 14 had a table at the steak restaurant, we go there late and were told there was a wait of 30 min. We said that is our group. They refused to let us sit with them even though the seats were at the table and there were only 4 other tables with people. It is impossible to get a table at any a la carte restaurant and they don't take reservations unless you are special. Food in Mexican restaurant is disgusting. Taco Bell is 5 star compared to it and buffet is flavorless and all fried. You can really only eat so much salad. When we checked in we were told 3pm. Others were being taken to rooms left and right. When we asked they said 3pm because we r a big group. Went back at 3.. 10 more minutes. Went back 3 more times and had to throw a fit to get a room. They explained that check in is really 4. I pointed to a sign that said 3. Overall run don't walk away from this dump. You will be better off spending a little more for a relaxing time where you can actually use the all inclusive. The workers are also all very rude with the exception of Joel in the only buffet you can eat in. Awful
"Best holiday EVER! "
Just returned after 10 days in Mexico with my husband. What an amazing hotel and location. Fantastic food, drinks, cocktails and prosecco, beach with sand sooo white and blue see. The hotel even upgraded our room as we were on our honeymoon part two (disaster first honeymoon in Egypt) we were on the 8th floor on the corner so the view was amazing. The animation team were fab too, entertaining us round the pool in the afternoon with their CRAZY GAME which always got us clapping and dancing along. Just want to say thank you and we will definitely return in the future. 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍
"Honeymoon was amazing "
Myself and my wife have just come back from our honeymoon and our first trip to Mexico the weather was great it was so hot . Check in was quick an easy the hotel staff were very polite an accommodating and the pool was lively each afternoon with various pool games etc . There were two other pools as well which were for the kids and a quite pool to . Our room was lovely and we stayed on floor five . Whislt is read reviews on rooms being dated etc your room is to sleep in and get changed in why would u want to stay in ur room all holiday . The fridge was refilled daily and the room was always cleaned so can't complain There was 3 restaurants & while the steak house was different because it's not English meat it was still very nice the other restaurants were also very good plus the pizza bar outside made from scratch very nice We did a few trips like coco bongos VIP the platinum dolphin & gafafun trip the speedboat trip and the pirate ship trip all trips were great just have the bare in mind cancun is more built for night time industry unless your gonna chill on the beach Senor frogs was a great night out and we went with the entertainment team members and they stayed with us all night they was amazing All in all the hotel the staff & all the guests we met from all over the world was all amazing we would go back I was gutted to leave
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM