of TripAdvisor Travelers recommend this hotel
"Mexico Cancun Dec 2016"
After reading reviews on the RIu Caribe, we were presently surprised with the hotel and all off the staff members. Arrived mid afternoon, welcomed with a drink. Then a block induction and registration process that was fast and efficient. Allocated room 887. No complaints the room was adequate for our purpose, and large enough for 3. Clean and airy, no musky smells or odours, as other reviewers have posted. All aspects of room turnovers and minibar refurbishment, met out expectations. Restarunts were all ok. Food in the main buffet dinning room, was to a higher standard that we were expecting. Tried all theme restaurants on several occasions ( no need to pre-book). If I do have one complaint, it was understaffing in the Asian Restaurant. This led to staff being were under pressure and providing a less than happy service to all the dinners. This resulted in long faces and a poor dinning experience Beach was lovely, the only blight there was, the way people abuse it. Discarding there empty drink containers ( plastic beakers ) and plates wherever they were sat. Pools were just as nice, We used the quiet pool area. The pitza service area was good, as was the poolside Barbecue, and the main pool restaurant. Service in all bar area was great, no real waiting times to get serve, at the bar or waiter service. Tips are at your discretion. All the staff we encountered, were really friendly, and approachable, always a smile, and a friendly chat. Even the reception staff. (Lol) To top it all, my wife and I, won a romantic evening meal for two by the beach. We were met in reception by the on duty manager, given a glass of champagne each. Then escorted to the designated dinning area, by our private waiter for the night. Rose petals and candles adorned the dinning area. With a full bottle of champagne chilling. We were waited on hand and foot, and the food was outstanding. On returning to the room the bed was adorned with more rose petals in the shape of a heart, plus another bottle of champagne. The wife was over the moon. A big thank you to all the staff involved, it made it a speacial night. So if they do have a Telfon Charity night, do take part, 20 pesos a ticket, with a array of prizes.
"Great hotel with great staff."
I've recently returned from the Riu Caribe and thoroughly enjoyed my two weeks here. A week or so before the trip, I emailed the hotel and requested a room on the upper levels and I'm pleased to say that the hotel acted on the email. The check-in procedure was one of the easiest that I have experienced. As this was a package holiday organised by Thomson, it was easy for the hotel to conduct a mass check in, explain the procedures of the hotel along with the amenities. I was given a room on the eighth floor (833) which was a good size room, and had great views of the complex and the sea. The room had plenty of storage, a free safe, iron and ironing board, well stocked minibar and even had optics on the walls. There were two double beds in the room which appeared to be smaller than standard double bed back in the UK, however that said the beds were extremely comfortable and aided a good nights sleep. The bedding was also changed regularly. The bathroom is a great size as well with a large walk-in shower, which always had hot water and good pressure. The bathroom also benefited from double sinks. The towels were changed on a daily basis. The only negative point I have about the bathroom is the fact that there was no shaving mirror. The room was extremely clean and I loved the animals made of towels. Every interaction I had with the staff was first class, they were extremely polite and couldn't do enough for you. Whether you were at the bar or in one of the restaurants your glass was topped up in no time, quite often before it was even empty. It was clear to see, how hard the staff are working for you and it was very disappointing and frustrating to witness how the staff are being treated by a lot of guests at the hotel. Maybe I'm just a quintessential Englishmen, but I could see no excuse for the rudeness and the shouting that the staff had to endure. Mostly it was due to people not being able to queue for a drink and thinking that they are more important than anyone else at the hotel. There are three different pools at this hotel, the areas around the pools are kept clean and the water is tested a few times a day. In the evening you can see the staff treating the pool and cleaning the surrounding areas. If you want a sun bed, you will have to get up early. Although the hotel supplies towels, I noticed that quite a few people had placed their own towels on the sun beds before the hotels towel kiosk was open. It's fair to say that a few more sun beds wouldn't go a miss. From the pool area there are steps leading down to the beach, there are sun beds and waiter service so this is also a goo place to chill out. It's fair to say that I am quite a fussy eater, so I expect to have a few difficulties with the food. That said I was impressed. The breakfast buffet consists of everything you could possibly want, bacon, sausages, eggs, hash browns, pancakes, cereal, the list goes on. This is served in the main buffet restaurant. The hotel also advertises a later breakfast which is referred to the American breakfast. In the two weeks that I was at the hotel, I couldn't find where or what this was. Lunch, provided a number of different options. The buffet restaurant was open along with the outside restaurant, which in the evening turns into the steakhouse, a BBQ or a pizzeria. Diner provided even more options, you have the choice between the buffet, the steakhouse, an Asian and a Mexican restaurant. So there will be something to suit everyone's taste. Most evenings were spent in either the steak house or the buffet. The steak is cooked to your liking and served with potato wedges and vegetables. In fact the restaurant serves a three course meal. The food in the buffet changed on a daily basis, but there was always plenty to choose from. I visited the Mexican restaurant once, it was ok but nothing special. The hotel claims to serve traditional Mexican food, so expect things to taste different. I over heard an American lady complaining to Mexican staff, that they had no idea how to cook Mexican food. And that they should visit Iowa to learn how to cook it properly. Snack food is also available in the sports bar once the restaurants have closed. The website will tell you that you need to book the restaurants, however this is not the case. You will be advised of this when you check in. One particular night it was busy in the steakhouse and we had to wait 20 minutes for a table. Some people aired how disgusted they were with the wait! Throughout the day the animation team are on hand to entertain you and encourage you to take part in the games they play around the pool. In the evening the hotel put on a show. This is either by the animation team or artists the get in. Normally I will stay away from hotel entertainment as it's usually rubbish. I will say that I was very impressed with the entertainment at this hotel and it was something different every night of the week an very enjoyable. From the moment I checked in to the moment I left, I was made to feel valued and even special. I would certainly recommend this hotel if you are looking to stay in Cancun. Another benefit is that you can use the bar and facility at the Rui Cancun which is halfway between the hotel and the tourist area. Now for a few tips: Wifi: Wifi at the hotel is available in the public areas and also on your balcony. If you want to use the wifi in the room there is a charge. Travel: Taxis in and out of the tourist area between 200 and 300 MXP. The taxi drivers expect you to haggle the price down. I only used a taxi a couple of times, I would recommend using the buses. They depart along the hotel zone every few minutes and cost 11 MXP no matter where you go. Going out: If you go to the tourist area, expect to be hassled by people trying to get you in to their bars. Most of the bars are "open bars" so you pay once and drink as much as you like. Most of the bars are about $60 to get in. If you are looking to go out speak with the hotel reps for bar packages if you don't want to be hassled. Coco Bongos on the other hand you can haggle to get the price down. I managed to save $15 off each ticket. This place is worth the visit. If you want a cheaper night out, consider going into downtown Cancun. I would suggest doing some research first. I went out there twice. One place I visited had an open bar, which including entrance/cover cost about 100 MXP. That combined with the bus fair for the whole night out cost less than £5.00 or $6.00 All in all, a fantastic holiday. Great hotel, with great staff.
After reading all the negative reviews before arriving at the riu caribe we were a little anxious but as soon as we entered the lobby our fears we're eased.we received a complementary drink on arrival which was nice we collected our keys and our luggage was brought up to our room on the seventh floor the views of which are fantastic of the pool sea etc.the room was spotless a few little things but we didn't moan we were just glad to be at a wonderful place.we mainly ate in the buffet restaurant food was very good a great choice of dishes.breakfast was great and a special mention must go to ELDRA & twin sister CELIA who we're fantastic and a credit to the hotel they looked after us like family.round the pool there is a good choice of snacks buffet style but I must say the pizzas were superb.drinks round the pool were great cocktails beer soft drinks all brought to you by great waiters especially YSREAL who was great at his job always at hand.entertainment was good during the day the team do a great job and do not harass you to take part.the lobby bar is a great place to relax after a day round pool or on a night to meet people good service look out for CRISTANTO who's saying was excellent choice a great person who is also a credit to the hotel.we booked our excursions with SCUBACARIBE who are situated round pool we found them cheaper than thomsons.i would recommend a trip over to Isla mujeres a great little island which you can hire a golf buggy to tour island great fun quirky little shops and fantastic beaches.also jungle tour which you hire a speed boat and are taken through jungle onto a spot were you anchored up and went snorkelling great day!!!!!!wot an amazing holiday we have had don't take any notice of the negative reviews try it for yourselves!!!!!!!!!! Thank you to the management & the wonderful staff for making our holiday one to cherish & yes we will be back SOON
"worth every penny"
This was our second visit to Mexico, our first to the Riu Caribe. We travelled with First Choice/Thomson on 7th Nov - 21st Nov this year. Check-in, after a long flight, was swift and easy. It was done as a group and we were greeted with a much welcome beverage! Our room was on the 8th floor to the side of the hotel, which had a beautiful view of the sea and lagoon, with the neighbouring Riu Palace next door. The room itself was large, fairly basic, but we found it comfortable with a nice big shower and double sinks. Mini-bar was generous, with the optics included (vodka, gin, tequila and rum). Only thing we thought the room would benefit are tea/coffee making facilities. TV had a wide choice of channels; English speaking channels included a variety of American news channels, BBC World News and BBC Entertainment (Watched a bit of Sherlock in the evenings, when we were getting ready for tea!). Now onto the food... I don't think we complained about a single meal. Breakfasts had a massive variety of eggs, meats, fruit...The main buffet at lunch had an amazing range of meats, fish, seafood, salads, vegetables. All the meat in the buffet was freshly cooked and tasted good quality. At dinner, they would sometimes have themed evenings (Asian and Mexican) which again catered for every taste. One night they had a Mariachi band perform in front of the diners which was brilliant! The speciality restaurants were all very good as well. The only downside to the food were the burgers (tasted very cheap and greasy). There was also a pizzeria by the quiet pool. Drinks: Had the standard range of drinks, but also the option of premium brands. Cocktails were good (highly rate the mojitos) and the Scooby-doo shooters were quite tasty! They have a 24hr Sports bar where you can also get snacks (nachos, burgers...). They also have a swim-up bar, which we used once but we found that people being allowed to smoke there a little off-putting. In the theatre bar it can get quite busy, which can mean sometimes there is a bit of a wait to get served, but towards the end of the holiday they got another bar tender. Entertainment: The ent's team work so hard all day and well into the evening. We took part
"Get what you pay for "
Arrived at the hotel in the evening and were given a welcome drink and our keys we weren't shown to our room but our luggage was bought up to us. Hotel is clean although you can tell it's quite old, rooms again clean but very basic, optics in the room vodka, tequila ect and the mini bar is filled with Pepsi, Sprite, Soda and water this is replenished every other day. No tea and coffee making facilities in the room however there is a station in the lobby. Bathroom has a big shower, toilet, double sink and hairdryer. Food is OK depending where you eat, the Mexican I was really shocked to find out was the worst place to eat, we were really looking forward to a sit down meal as we mainly ate in the buffet but the mains we ordered (only chicken fajitas) took half an hour to come out and once they did we were so disappointed, we were given just a plate of chicken (horrible small bits) and some fajita wraps no peppers or onions, really disappointed. The steak house is nice, you eat outside by the pool the sides of my meal were cold but the steak was ginormous and made up for it. The Asian was ok usual buffet bits, noodles, rice, satay chicken etc. We mainly ate at the main buffet which was always full off food and was nice, plenty of choice but 1 thing I really missed was having a sit down meal the only place to have this is the steak place. Beach & pool are nice there is always someone coming round to see if you need drinks, the beach has some seaweed when you first get in but staff try there best to remove as much as they can each morning. You can get taxis from right outside the hotel or there is an is stop just across the road. Buses come every 5-10 mins It costs 21 pesos for 2 people to get the main strip and takes about 7 mins taxis cost 200. Top tip which we didn't find out until half way through the holiday - Riu Caribe is sistered with Riu Cancun (5 mins away on the bus) so you can use all their facilities and food as both hotels have the same wrist band, we did this towards the end of the holiday and food was a lot better there. Wifi - is free in the lobby but you have to pay for it if you want it in the room however if you stand on the balcony you can get signal from there. Overall Good clean hotel - get what you pay for.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM