of TripAdvisor Travelers recommend this hotel
"Drug deals aplenty!"
We stayed here to celebrate my partners 50th The hotel is immaculate and not sure why people are saying it's dated. Food is superb and always hot. Drinks were quickly served but the majority of the cocktails had pre-made bases which made them sickly. Pool looked good, but we only used the quiet one. Beach is superb. HOWEVER...... We saw many Americans/ Canadians, the majority were lovely and liked to chat which made it a friendly atmosphere....But then there were the other ones. I've never witnessed staff being treated so rudley in my LIFE, No please or thank yous, loud obnoxious drunks staggering around while carrying 1pint thermos mugs to enable the maximum alcohol intake possible (this worked well because the majority didn't surface in the evening -probably to comatose to get changed). A group on a floor below us decided it'd be great to smash a patio chair on their balcony, while shouting loudly. The most shocking was sat on the beach watching drug deals taking place! The "cigar" sellers are actually dealers and ask if you'd like coke or weed, a particularly plastic fantastic American girl was off her head after dissapearing into the bushes, and 3 lads were sniffing coke off the back of their hands! I'd recommend the hotel, but maybe not to families due to the disgusting behaviour of the American guests
We stayed at the hotel for the 1st 2 weeks of April, family of 4 with 2 teenagers 18 & 15. Booked through Thomson. Check in was really quick & easy with a cocktail waiting for us. I'd emailed the hotel a few weeks before to ask if we could have a room on a high level with a connecting door (as previous reviews advised that the view was better from high up and less noisy) We were given 2 rooms on floor 7 (there are 9 floors in total) right in the middle of the hotel so the view was amazing (thank you Riu Caribe) the only noise we did hear was on 2 mornings when an english family decided to stop right outside our door and have the loudest conversations at around 6.45am!) I'd also ask the hotel to provide a birthday cake as our son was 18 during our stay. They did decorate the room with streamers and balloons but the cake was just a decoration made out of towells! The rooms were big (a little dated) but plenty of storage space, iron & ironing board, safe at no extra cost. Big bathroom with 2 sinks & a big walk in shower. We had 1 room with a queen sized bed & 1 with 2 small doubles. AC worked really well and we even had to turn this off on a few occasions. The rooms below us had much bigger balconies but i'm not sure if their rooms were as big as ours. The hotel is clean and all of the staff are friendly & helpful. A big shout out to Vicente in the Sports Bar. He was the most cheerful bar man we've seen. He certainly loves his job. Thank you to Vicente for recommending the 'Sexy Banana' cocktail, it's fab! (hope he had good holiday in Mexico City) I've seen several reviews about having to get up early to reserve sun beds but this wasn't the case at all. There were always beds available on the beach & pool. The hotel is the smallest of 4 Riu's in Cancun and i think probably the oldest but it has the best beach. We could also use the facilities at the Riu Cancun (which is closer to the centre of Cancun) we went there for lunch one day and there is a much larger choice of food there and the quality was also better. The only negative thing about the hotel would be the food. Compared to other all inclusives we've stayed at there just wasn't as much choice and not enough staff. At breakfast there is 1 chef cooking the fried eggs and omelettes. So if you wanted an egg but the chef was cooking omelettes (or vice versa) you had a long wait. The poached eggs were nearly always cold. We tried all 3 of the speciality restaurants, the steak house 3 times which was very good, the Asian twice, also good and the Mexican once as this was quite disappointing. The hit starters were dried up and looked like they'd been sitting around for a long time. we ate out twice at the Hard Rock Cafe, good but expensive and a restaurant called Mextreme, very good and quite cheap. Trips - the trips through Thomson are so expensive so we booked 2 trips with Scuba Caribe (based at the hotel) with Mario who was very helpful & knowledgable. We did the snorkelling with Turtles & swimming in the Cenotes in Tulum which was fab and the Jungle Tour (speed boats which you drive yourself) which again was great. The snorkelling was amazing on both trips. We also booked the ferry to Islas Mujeres from the harbour (about 10 mins walk along the beach from the hotel) a lovely day out. We already knew that we could hire a golf buggy to drive around the island but didn't know that we'd need to show a driving license luckily our soon had his in his bag. We went to the turtle sanctuary there for 30 peso's each which was nice to see the turtles up close. We had lunch at little place called Caribbean Brisbas (which i think is in the downtown side of the island) the food was amazing. Free wifi was good as this also worked on the beach. We were bit concerned about the spring breakers after reading previous reviews but didn't see or hear any' A lovely relaxing holiday will definitely return to Mexico one day. Lastly, another good thing, i normally get eaten alive be mosquitoes on holiday but didn't get one bite.
"Super hotel, great staff, good food and location"
The hotel is in a great spot right on a golden beach with turquoise sea. The pluses: 1.We had a fantastic view of the sea - room tip - go high. We were on the 8th floor in the centre and there is one floor above that. The lower floors reputedly pick up a lot of noise from the lobby and evening activities, which I can well believe. I suspect the side rooms with the lower numbers get noise from the resorts nearby on the strip. Our rooms were spotless, well cleaned every day. There is a generous minibar in each room for those that want - not our bag but it also was well stocked with water which was more of interest to us. 2. The location on the beach. The sea is great and there were enough beach umbrellas and palm trees (with more being added all the time) to provide shade for those that wanted. 3. Staff in the restaurant and bar are continuously courteous. 4. The pool is great - a really good size and there is shade for afternoon swimming (good if you are fair skinned because it was really hot when we were there. There was a steady procession of folk with sun burn). 5. The food in the main buffet restaurant was varied and good. Some of it really good. We went with 4 teenage children and all found something they really enjoyed for breakfast, lunch and dinner. The evening steak house is fun by the pool but get there early, especially if you are a larger group unless you want to come back much later. It fills up quickly from 6.30pm when it opens. We went to the Mexican on night one and it was ok but no more (and you can get Mexican food every time in the buffet). We skipped the Italian and the Asian. 6. Good animation team who encourage all to take part. Wow, those guys work hard and not once did I see the energy levels drop. I am a 50+ male persuaded to do aqua aerobics, poolside dance lessons and a foam pool party, all of which I enjoyed, so no mean feat. They are also the saving grace of the entertainment (on which more below). Fun beach party one evening too. 7. We had been given numerous warnings about the perils of the mosquitoes. We did not see one the entire time at the hotel and if anyone gets bitten it is us. Two of our party are magnets to the wretched things. Down sides: 1. We were there in what I guess was spring break season for the Americans. Though not student party full there were groups of adults there, a number of whom propped up the pool bar from opening till closing having brought their own industrial size chilled drinking mugs and getting increasingly noisy and careless in their use of language. The staff handled the situation well but it was not ideal. I was chatting to a man who said that for a couple of nights some of them were charging down the corridors at 3 in the morning. Now we did not hear that ourselves but not great. 2. The restaurant was beginning to creak at the seams as we were leaving (Easter week) and they were struggling to keep up with demand. 3. We had faults in our rooms - our safe did not work and in one of the other rooms the telephone did not work. We spoke to Reception on Day 1 but at the end of the week neither had been fixed and we had had no follow up or feedback. The extractors in the bathroom also did not extract, I suspect this is a fairly permanent state of affairs. There had also been a smoker previously in one of the bedrooms. 4. It's a get to the beach or pool and reserve your spot type of hotel. By 8am there were rows of towels guarding the prime locations - sometimes for folk who might turn up 8 hours later. 5. The bought in talent for the evening entertainment is pretty dire. There was a tired saxophonist who cracked or was flat as the sessions drew to an end and he ran out of steam, a singer who until we saw her we thought was a ropey karaoke effort and 3 tenors (one sort of a tenor, but all in all quite grim) on different evenings. The hotel would be better saving its money, having a booker with more of a musical ear or trying something else. 6. the free internet is restricted to 2 devices per room and works in the lobby and in part outside. It is not supposed to work in rooms (why do this' Useful though if you want to surgically detach your children from their devices for at least part of the day), You can get it in the room if you are on the balcony. You can pay to upgrade. Other info - there is a shop on site, that takes credit cards and sells extra amounts of sun cream (make sure you have a really high factor out here if you are pale) but does not sell swim shorts, another straight outside the door and a pharmacy down the road, which is particularly useful as it has a cashpoint that works (the one in the hotel did not like us). Handy if you need Mexican dollars for that trip out or if you have not brought your £50 per head exit visa. Would we go back there - yep, straight away. In fact we tried to extend our stay but the hotel was full so they are clearly doing something right. Sitting outside the restaurant on the verandah with a cup of tea watching the gulf of Mexico is pretty good. With a few small tweeks it could be really, really good.
The rooms are good sized beds looks like 2 beds pushed together but it wasn't, only one large one, we had a room with a small balcony but that seemed to depend on what room you got as there was ones with larger terrace. Rooms cleaned daily and spotless. Staff are very nice, food is good I'm not a picky eater, so no problems with food. There is always some entertainment going off, night shows were ok, but I think if they had DJ on till a bit later there would be a bigger choice of music to listen to. The beach party was a nice change enjoyed that. You are well looked after in my opinion. You get free WiFi in public areas even on beach, you need to pay extra to get it in room, but we were on 7th floor above reception and I still got the free WiFi big bonus!
"Not What I Expect From A Riu Resort"
My wife and I had a nice time here. The staff was great! Sam at the from desk is the man. I witnessed him handle a few rude guests very professionally. The waitstaff (Hugo, Jose, and the pizza waiter sorry I forgot your name) on the beach and in the restaurant were attentive and did a great job. Here is our issue… We have stayed at multiple RIU Resorts and this one is not as aesthetically as pleasing as those. The rooms were smaller although the view from our room was wonderful. The balcony furniture needs an upgrade. Lastly, the bar in the room was full with liquor I had never hear of... We are spoiled for sure by the other beautiful RIU resorts. This one was well-kept and clean, just not beautiful. But I will end on a good note and say the sand at the beach was soft and not rocky and great for swimming.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM