of TripAdvisor Travelers recommend this hotel
"Vacation with 5 couples!"
I have to say a big thank you to the Direccion Hotel Riu Caribe, Alba Regueiro. I emailed before we left to see if we could get the rooms on end with the large balcony for all of our group. When we checked in we all had the rooms we had dreamed about . (987) was our room. The staff are excellent and very friendly. The resort was very clean everywhere. Food was good, my favorite would be the Steak house we ate their twice. I also enjoyed the Mexican, I had chicken fajitas they were excellent. I did not like the Asian place. Last year we stayed a Ocean Maya Royal and there Asian food was amazing. The entertainment at night was not worth going, it was like Cruise ship but the Cruise Ship entertainment is much better. Last year at the Ocean Maya Royal they had a place at night outside with music and you could dance or just sit and visit. We did a VIP bar hopping tour that ended up in Coco Bongo, it was awesome. Really need to have coffee makers in room, very inconvenient to have to go down to lobby for coffee!! Our trip was amazing thank you to the excellent RIU Caribe Staff members and management team.
Here at Riu Caribe cannot fault it . Food in restaurant excellent , staff very friendly, room nice . Not sure if 4 or 5 star but really doesn't matter. Was unsure before we came but if just want a nice place and nice hotel this is faultless we will definitely return .spirits branded waiter service on beach easy enough to get sunbed anywhere .would recommend .
"Stayed January 2017. Nice, clean place with excellent rooms and service."
Pros: Excellent and friendly staff. Clean - even the outside bathrooms by the pool were spotless. Bartenders all over to get what you need - even on the beach. Nice beach area. Buffet is very good. Open steak house by the pool is good. The Mexican and Asian place are just so-so. We had an oceanfront junior suite. The room was huge and the balcony was amazing!! Awesome showers. The pools are very nice. Cons: No worthy entertainment at night. They have cheesy cruise-ship like shows at night that are not put on by professionals but rather the hotel staff. We got bored at night but it IS a family hotel so that is our fault. We did take an excursion to Coco Bongo one night with a tour guide (thank goodness). All in all I think this is a great place to stay. I would recommend it. The only reason I would not stay there again is because we don't have kids at home and we would have liked dancing music or DJ at night - like a nightclub atmosphere. We don't like to stay at the same place more than once anyway. We like to explore. No coffee pots furnished in the rooms. I had brought a mini portable one. All in all - GREAT JOB TO THE MANAGEMENT TEAM AT RUI. YOUR STAFF MEMBERS ARE AMAZING!
"Rui caribe cancun"
The hotel is fantastic, with its own private beach. The staff cannot do enough for you bringing cocktails on to the beach as often as you want it's so relaxing. Your room has a mini bar which is filled every day there are also optics on the wall. The cleaners are in every day too, with fresh towels and anything else you need. The reception always have time to help you with any questions you have regarding trips, busses etc. The food is first class with your waiters on hand bringing you drinks fantastic. The pirate ship is a great trip also the catermaran to island mujeres translated in English means "island of the mothers" there you can hire a golf buggy and go round the island. On the island you can swim with dolphins, go around the turtle farm or just relax at the beach. There are also lots of small shops where you can grab a few bargains to take home, plenty of restaurants with lots of different food. If your feeling energetic you can dive off the catermaran with snorkel and flippers and view all the artifacts and the coral reef. My partner went on a fishing and caught two baracouda both were over 30 pound in weight. So I recommend Rui hotel wholeheartedly
"Riu Caribe Ruined our Wedding!"
Let me start off by telling you how RIU hotels & their choice of external vendors RUINED my wedding day. I have clear instructions and an email paper trail following what we asked for our special day, nothing which was delivered to us. I am extremely dissatisfied that no one listened to us for our wedding day, but rather did everything their own way and left us with the costs of paying for something we did not want. 1.) We had asked for blue and white calla lilies with dendrobiums for our 6 bridesmaid flowers, we received 2 of these, the other 4 were spray painted blue and purple roses with yellow lilies. Nowhere did I ask for this but instead they were given to us last minute before the walk down the aisle. Ceremony flowers again were supposed to be only white roses, again we received blue, purple roses and yellow calla lilies. I HATE yellow and not in any communication was YELLOW one of our colors. 2.) My sister is a professional wedding cake decorator, we asked for a 6 inch and 8-inch cake frosted, again we did not receive this but one huge cake that was unable to decorate, not only this but when my sister was complete we gave strict instructions for the cake to be refrigerated, this wasn’t done and the cake melted. 3.) Our dinner was a mess & absolutely disgusting. We asked for Chicken and Steak, much to my surprise when my plate came I got Fish, not only do I not eat fish but I am allergic. No one was happy with their meal but the one child. No one at dinner was asked how they would like their steak done some were rare and bleeding others were well done and could barely cut. WE asked for 2 Vegan dishes, what we received was veggie lasagna loaded with Cheese. Vegan’s don’t eat cheese. We had a much better experience sitting at the steak house without a wedding group, and I don’t know why we paid $27.00/ per person for something we get for free as part of staying at an ALL inclusive resort. I would not recommend to ANYONE to get married by RIU hotels, make you sure you think twice!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM