On arrival I thought we were a little out of town but that's just due to the one way. The location is perfect with just an easy 15 minute walk to the gates of the old town. The hotel is first class, the bedrooms have everything you could need and the staff in all departments are attentive and friendly. Having travelled worldwide I am not usually a fan of the buffet on mass, however this is an exception, at breakfast and on the one occasion we had dinner, it was first class. Plenty of choices, all freshly prepared and tasty. The spa experience was another highlight and use recommend the couples oriental. All public areas were exceptionally clean and well maintained. A beautiful hotel and a superb experience. I'd recommend this place every time.
"Perfect view and location"
Very good location and service. Perfect view. Good meals. Rooms are very clean and comfortable. Very close to old town. Perfect choice for Turkish guests especially. Good staff. Very good for couples and bısiness
"Horrible Customer Service!"
My husband and I were very excited to travel to Croatia for two days during our 10 day trip to Greece. Unfortunately, due to an air traffic controller strike at the Athens airport, we had to cancel our plans. When we contacted the hotel to see if we could get a refund or credit (since the circumstances were really out of our control), we were told that "it is not our problem". I'm very big on customer service and a little goes a long way. We were "stuck" in Athens for two additional nights and had to pay for those accommodations, along with the unused hotel room at Rixos Hotel Libertas. If this was a boutique with only a few rooms then perhaps I could turn a blind eye. Rixos hotel is a massive hotel and to simply dismiss the situation was unacceptable.
"Fantastic hotel, easy walking distance from old town"
We stayed for 4 nights in October 2016. What a fabulous place! Friendly staff, great facilities, very spacious rooms etc. We made use of the spa and gym facilities which were excellent. Rooms have fabulous view over the sea. Breakfast was fantastic with a great range of choices. We also had lunch on the terrace bar a couple of times and the meals and wine choices were excellent. Prices for meals and drinks in hotel were not too bad considering it is a 5 star hotel. Takes 15-20 mins to walk to old town.
The hotel is very well located, you can walk to the old town (around 20 minutes) while enjoying a very nice view from the seats along the way or you can take the bus nr 4 with a bus stop very close to the hotel. At night, in addition to the options inside the hotel, there are a couple of restaurants nearby, where you can flavor from typical Bosnian food to pizza. After hours of walking, it was good to relax at the hotel bar and listen to romantic songs by the piano. There is access to the sea , large pools and the rooms were very clean, large and comfortable. Though not all employees were very warm (unfortunately), I can definitely say that ALL OF THEM were extremely professional and helpful. Every night, someone would knock on our door and give us a good night chocolate. The breakfast buffet was excellent, with many options of cheese, bread, fruits, jams, juices, etc. I have just returned from vacation and already miss my days there. Would definitely stay there again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that the Merit Casino is under renovation and will be open from September 1st 2016
Please note that the swimming pool will be closed from 2 to 19 August 2016 for maintenance.