Excellent hôtel, l'accueil est chaleureux, la chambre romantique est jolie et spacieuse, l'espace bien être est très joli et agréable. Très bon séjour sans ombre au tableau.Comment of D. Françoise , France the 2015-08-19
The challenge in rating this hotel is my ignorance of what other hotels in this price range in Zermatt offer. The pro's: Outstanding buffet breakfast. Central location. Very pleasant staff. Clean. Free transport from the train station. The con's: Small room. Thin walls. Uncomfortable bed. Shower head that had a mind of its own.
"Lovely best hotel ever"
Well worth the 4 stars. The hotel really has those added extras. Prices do vary but if you can get for a decent price it's well worth it. Room was large with table and own balcony with chairs. Rooms have Nespresso machine and pods are topped up daily. Water is also topped up daily. Beds are firm but sizeable. Chocolates daily also! Slippers and bathrobes provided for the spa. Spa on site with treatments and sauna and pool - all very nice with bottled water provided and even a gym. Staff very nice and helpful. Didn't try the restaurant but tried Indian at one of their sister hotels which was ok. Room also has a safe and shower bath with two sinks in bathroom. Afternoon coffee and cake is also offered for free. Breakfast was good with typical buffet selection. Free WiFi and taxi to station. Think that covered it all.
"Stay here at all cost"
Best hotel in Europe in my opinion. Central location, great staff, romantic rooms. It has EVERYTHING you would need. Plus it has the best breakfast layout on the planet, hands down. We were on a Europe 2 week trip and this hotel was easily the nicest we stayed at. View of the Matterhorn was spectacular. The town is awesome pretty too!! Whatever it costs to stay here, it is money well spent.
"A very good stay"
Even if the rooms are a bit too much decorated in my opinion, we had a very good stay at this hotel. Dog friendly hotel, which is what we needed, as we travel with our dog everywhere, the personal was friendly and the reception all the time ready. Big pro is that they have a shuttle mini car to pick you up at the station and to bring you back there. Spa quite relaxing, only the cold/hot shower didnt work... Breakfast with a big choice of everything, from hot meals such as scrambled eggs, bacon and sausages, to delicious bread and croissants, plenty of fresh food and an orange juice maker to do it yourself. This made my day 😜 One night a member of the family Julen came to the restaurant and greeted all us table by table, which we found very nice. Dinner food is also delicious...would recommend it to my friends.
Beautiful hotel and warm staff and perfect romantic rooms with great mountain views would describe the hotel. Tamara thank you so much for the warm welcome and for arranging for the best upgraded suites for us. Still cherish the welcome Arranged for us.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM