of TripAdvisor Travelers recommend this hotel
"Great place, great location"
This was a great hotel in a great location. Friendly staff, really great food at the hotel restaurant. Might be the best grilled fish I have ever had. Close to tube station and steps away from Kensington Palace.
We stayed for 2 nights in a king bed garden view room. 1st class service throughout from the moment we arrived. Room exceeded expectations with oustanding view of Hyde Park and Kensington Palace. Very well appointed room and comfy bed. We used the bar on the ground floor and service superb. Prices as expected for hotel of this standard. Would definitely recommend!
Convenient location and the hotel is situated in a very nice area in London Beautiful view from our room Spacious room Friendly and attentive staff Would definitely recommend to others and would come to stay in the hotel again
"Comforatable and Welcoming"
Very comfortable stay, with very welcoming and attentive staff. I was attending an awards ceremony at the hotel which was well organised with the hotel and staff adding to the enjoyment. Everything to do with my stay was very good.
"Just a place to spend the night"
The hotel's location is great; bang smack on High Street Kensington and views over Hyde/Kensington Park from both the cafe and Min Jiang Restaurant are quite lovely. Rooms are of a good size and there is a seperate shower stall in the bathroom; both rather rare treats in London. The hotel is efficiently run, everything works and no complaints on cleanliness. Overall, difficult to fault from a purely objective nuts and bolts perspective but this place has no character, no soul; none whatsoever. It shows from the very business hotel 1990s decor; harsh lighting, plenty of ceramic tiles, grey carpets, office like furniture and a general lack of any warmth. The word cosy has no application here and this hard and calculated feel extends to the service culture. If you expect to be made to feel special or to be treated in anyway that runs counter to the hotel's strict standard operating procedures, forget it. The Royal Garden Hotel is akin to an organization run purely as a profit making enterprise. There is no pretence that you are anything but a single very narrowly defined business transaction. The lack of soul, character and good service was particularly stark after moving here from a 3 night stay at the Rosewood London. No drinking water is provided free of charge. If however, you book your room directly with the hotel, this entitles you to a reward of two bottles each day and fruits but only on day 1. Ask for three bottles of water and you will be turned down. Ask for four and they will literally laugh out loud. We had dinner at their cafe one quiet night. Lots of free tables. We asked to be seated at a comfy looking empty sofa table. "Oh no, you can't sit there; we have already set the table for breakfast tomorrow. Our cafe closes in one hour." What'! Is this a boarding house or a 5* hotel' The service at Min Jiang was no better. Curt, abrupt and cold although to be fair, the Peking Duck which you have to pre order and the dim sum were not bad. I settled my room bill the night before an early morning departure. "If you settle your tab now, the bill cannot show your final nights room charge, its our system". Only after showing displeasure was i told that "we can put in the charges manually". Just some examples of an ingrained reluctance to go that extra mile. In conclusion, not a bad hotel by any means but definitely not one to patronise if you want to feel special. A clean, safe, convenient and expensive place to spend the night. Nothing more nothing less. The Singapore Khoos who own this hotel should perhaps look to their fellow country woman Christina Ong for a tip or two on how to add some soul to this 5* property. Life is not just about Dollars and Cents.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 12:00 PM