Very good value for location, amenities, service, etc.Comment of M. John , United States the 2015-02-05
"From luxury collection to poor collection"
I know this property since the 9o's when it was a luxury collection and a great place to stay.Now ther rooms outdated,not clean anymore, no fruits,old towels,empty mini bars,old. The staff are doing there best but the accomodation is poor now,should be closed for a fully renovation of the rooms,Not surprised that they fill up with cheap chinese groups
"Nice hotel on the river"
As others have said it's starting to show its age. However our club room was very acceptable. Housekeeping excellent linens changed daily towels twice a day and restocked of shower gels etc. Club lounge staff very professional and welcoming . Especially Worasek .Worth the upgrade to club. Nibbles and constant supply of drinks for 3 hours in the evening. 3 pieces of laundry each person more than covered the extra cost. Breakfast good selection fairly standard. Overall we would stay here again.
From the start, my stay at the Royal Orchid was frustrating. I had been in Thailand for a week at this point, and was accustomed to what the front desk would require from me. So I hand the front desk lady my passport, my entry paper, and my credit card. She clicks around on her computer for a few minutes, then smiles and hands me my stuff back saying that I have checked in already. Huh' I just got here. She asked me how many were in my party. There were going to be three of us staying in this room, but at that point in time I was the only one of my party in the country. She insisted that someone in my party had already checked in to my room. I insisted that no one else could have checked in to my room for me, as I was the only one of my party within several thousand miles of this hotel. She had me write down the names of all of the people in my party. She then stated that the fourth member of our party, named Ang, had checked in for us. She was apologizing, but stating that my room had already been checked in to, hoping that I would go away. My room was prepaid, I was not going away. She goes and gets someone else behind a closed door to help sort this out. This new lady pulls out my reservation card, which all Starwood properties have. You can see my name and all of my info typed out on this card, except my first name has been crossed out and "Ang" hand written in its place. So obviously they had checked someone with a similar name (but not THAT similar) in to my room. She asked for my confirmation number, which matched the one one the reservation card. She asked for proof that I had actually made that reservation, which I had in the form of the email from 2 months prior. Why my passport with my picture and exact name that matched the reservation card wasn't a clue that someone had screwed up, was beyond me. Finally after about 5 minutes of clicking around on a computer screen this new lady figured out that they had checked someone else into my room who wasn't with me and wasn't traveling with me. When they finally gave me my room keys, there was no friendly welcome nor introduction to the Sheraton, she just set my keys on the counter and turned around and walked off. I hadn't been rude or demanding with her, I just wanted the room I had paid for. I didn't deserve to be treated like that. The first room we had was very nice with a gorgeous view of the river. It had a nice lounger in front of a huge window looking out over the river. I awoke the first morning listening to the noise of dripping water. There was water slowly dripping out of our air-conditioner. I stopped by the front desk on my way out to sight see for the day and informed the front desk of the water situation so that they could fix it while I was away. I was gone for most of the day. After returning, I was sitting in that nice lounger watching the river float past, and I realized that the slow drip from the air conditioner was now a steady stream of water running out of the filter and down the wall. The carpet was soaked. I called housekeeping, and they offered to fix it, or move me. Neither was attractive considering that they'd had all day to fix it. It was late at night and I just wanted to go to bed, so I took up the offer to move. The second room was much lower and lacked that awesome lounging chair. The air conditioner didn't leak there, however. If you glanced into the grates of the filter though you could see that it had been a very long while since the filter had been changed. That is really gross, and the reason the other one was leaking so bad. So, I didn't have the best experience at the Royal Orchid, and I felt like the staff was severely deficient in their customer service. The location of the Royal Orchid is good, with easy access to the river you can get to the major sites relatively quickly.
"Aging Property That Mainly Does Tour Groups"
As I was staying at this part of Bangkok the previous night, decided to stay at the ROS of the ninth time. The hotel could be an acceptable option for those visiting the city for the first time and wishing you have a river view. The suite should have been blocked off until housekeeping supervisor ensures that everything is in working order: 1. Alarm clock was blinking 0000 2. Inroom dining menu was missing. Drinks and breakfast menu only available. 3. Rainforest shower head was not working. 4. Air-conditioning way too loud. Was able to sleep after turning it off in the bedroom and setting at the full blast in the living room and leaving the door open. The hotel mainly relies on package tour groups and it shows. Don't understand why they are affiliated with Starwood if no effort are kept trying to meet the Sheraton brand standards'
"Lovely start to our honeymoon "
We stayed here for 3 nights for the start of our honeymoon and it was amazing. The staff are very friendly and helpful. Food was amazing and very good choice for breakfast. Loved both of the pools and the location of the hotel. Room were clean and view was amazing. Staff added a nice touch by sending us chocolate cake up to our room for our honeymoon will definitely be coming again and staying here.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM