Great experience. It is such a beautiful and relaxing place. Just what we needed. The staff was amazing. Very accommodating.Comment of H. Kirsten , United Kingdom the 2016-02-24
"Special tranquil property"
Royal palms is a relatively small property with lovely courtyards, pool area and spa; all great places to relax and enjoy quiet time or socializing with friends. i would recommend a room that opens into a courtyard; these were very nice spaces. The resort is well situated in the Scottsdale area for hiking, Old Scottsdale and the Botanical Gardens. Hope to go back.
"Elegant and Unpretentious"
My husband and I came here for a getaway without the kids and it delivered without question. The views and grounds are breathtaking with Camelback mountain as the backdrop. They have a variety of different rooms and casitas.. If we have the chance to stay here again we would try to get one with a view of the mountain. The atmosphere is very relaxing and everyone was very pleasant, staff and guests included. There are not a lot of families with kids staying here which is what we were going for this trip. The pool was our favorite place to hang out in part because the poolside staff, Brent and Steven, were so fantastic! They were so happy and attentive--the resort is lucky to have them! The food onsite was very good for the most part and not outrageously priced. The breakfast service at times seemed a little understaffed but overall service of the resort is very good. We also ventured into Scottsdale to dine which is a 5 to 8 dollar Uber ride. They do advertise that they have a house car/shuttle that can take you to Old Town Scottsdale or nearby but it was rarely available so most of the time we used Uber. We had a wonderful experience here. This is a very classy resort!
"Expensive but worth it!"
Beautiful oasis in the middle of Phoenix. The grounds are exquisite and the service is second to none. Small hotel which appeals to me and my family. If your looking for a mega resort with a lot of activities, this is not your place.
"Touch of Class"
I have to ask...are the people that gave a negative review of this hotel at the same one as I' My husband and I are in love with this hotel. It is a historical gem that the Hyatt has expertly brought back to life. Are the rooms contemporary' No, they are updated but still keep the charm of the hotel. What you are paying for here is lush grounds, impeccable service and a one of a kind boutique hotel. We will be coming back next year, both for the hotel and the excellent restaurant.
This was a treat for my daughter's spring break from her first year in law school. I have to say that service at this hotel use excellent. From the minute were drove up to the valet we were treated really well. Throughout our stay we have had great service. The food was also excellent. However some of the rooms could use some remodeling.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM