Great experience. It is such a beautiful and relaxing place. Just what we needed. The staff was amazing. Very accommodating.Comment of H. Kirsten , United Kingdom the 2016-02-24
"Hard to Rate"
This is a hard hotel to rate. On the upside the grounds are absolutely beautiful and perfectly kept. The staff were friendly and the overall uniqueness of the property makes for a nice atmosphere. On the downside was the room. Maybe our experience was unique but the hallway leading to the room smelt musty and we noticed in the two days we were there the hallway was never vacuumed. The room itself had low ceilings and looked worn. Little things but the furniture had scratches, the crib they brought for our baby had seen better days, the bathtub plug didn't work, cracks in the tiling, everything just looked old as did the decor. Obviously some rooms have nice views, ours didn't, it was dark and overlooked a back roadway and air-conditioning unit. When we asked to be switched rooms they said they were fully booked and had no other rooms but could possibly do something the next night, never heard back from them. We ate breakfast at the onsite restaurant. Surprisingly average, you would think a hotel restaurant like this would have a little flair to their food, breakfast was comparable to a Denny's style eggs and has brown. Ordering breakfast for our baby I asked for a half of apple, which came out neatly sliced but obviously bruised. Why would you send our bruised fruit, seemed weird. We didn't have a chance to eat dinner here so can't rate that. Based on the price they charge one would expect a lot more in terms of room quality and onsite dining options. Not the average quality of Hyatt properties we've stayed at before. Didn't want to rate the hotel poor, although I do believe the room compared to the rate was, I'd give it an average, as there was nothing special about this besides the hotel grounds and style. Also, this is not a hotel well suited for kids, more of an adult hotel, which is fine, but if you're traveling with younger children you'd want to find somewhere with a bigger pool area and more amenities.
"Did the job"
Rooms were nice and large and clean. Check in was a little slow and unorganised. Stayed there for NY and the resort was dead. They attempted a NYE pool party with a DJ and there was one guy sitting at the bar. Had a bit of a dead vibe.
Absolutely lovely boutique resort. The service is incredible, from front desk to valet. They do a fantastic job of making you feel special. Loved our casita with a private patio. Rooms are spacious and very well-appointed. Bathrooms are gorgeous. Pool area and spa are nice as well. No sidewalks surround the resort, so although you can walk around the small resort, you can't take a long stroll. Situated beautifully at the base of Camelback Mtn.
"Tranquil old world Hotel"
Staying at the Royal Palms is taking a step off the beaten path into a warren of secret gardens, patios and play areas. Even if you only check in and bee line to your room you can't miss the inviting pergola covered patios, murmuring fountains, groves and courtyards... While the room are sumptuous and the staff is so accommodating, the grounds are the real draw...
"Stay at Royal Palms"
The ground are absolutely gorgeous! The staff and service level is unparalled. The rooms are spacious with great big bathtubs! The scenery of Camelback is amazing and the fitness center (2 floors) has a great view overlooking the pool.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM