Great experience. It is such a beautiful and relaxing place. Just what we needed. The staff was amazing. Very accommodating.Comment of H. Kirsten , United Kingdom the 2016-02-24
The hotel is exceptional in every way. Staff are warm, welcoming, attentive & helpful. My estate room was delightful. The restaurant is superb & the bar is fun & friendly. Highest accolades! I'd recommend this hotel to to the most discerning traveler.
Service was fantastic from the moment we entered the property. The property has beautiful gardens and isolated areas to relax in--many with fireplaces burning at night. The room was spacious and clean. We enjoyed spending time by the heated pool.
Beautiful view, The friendliest staff! They go out of their way to make your stay special! Quiet, but right in the heart of the activity... location is perfect, Great hiking very close... highly recommend.
I was in Phoenix for a few hours before heading to Sedona and decided to stop by this resort to check out the spa. First, this place is beautiful! Felt serene and landscaped well. Second, every employee I encountered was friendly and helpful. This ranged from the valet, to the pool guy, to the cleaning lady, to the waiter and to the staff at the spa. Third, the spa was amazing! Superb massage therapists and the common area was maintained and fresh towels were always available. I will definitely visit again.
"Tranquility to the max!"
I feel relaxed just thinking about my stay! My navigation sent me to the wrong parking lot so I found a back entrance into the resort. I accidentally entered the restaurant/bar area and inquired to the woman behind the desk where the check-in desk was. She left her post to personally escort me to reception area across the courtyard. Everyone was genuinely interested if I had visited the resort before. Reception was rustic and warm, the $30 dollar per day resort fee covers gratuities, $25 dollar a day parking be it valet or self parking reminded me of New York or Boston but all resorts are doing it now. I was escorted to my room by an attendant who gave me great restaurant suggestions. The room was beautiful and spacious my only complaint (it's just the snob in me) my room was located next to the ice machine room. I am actually lucky that they had availability in the height of the season on a weekend so I am not complaining. I loved the Juliet balcony and spacious sitting area. The bathroom was beautiful and I love having a separate shower and bathtub especially when the tub is enormas! The window from tub makes watching the evening news or whatever your poison is while soaking in the tub easy. The history buff in me recommends glancing at the leather bound book in the room regarding the history of the resort, a winter retreat for a top executive for Cunard Ship Line in the 1920's. It has a fantastic history with the golden age of Hollywood as well with tons of famous inhabitants. Just wander around the resort you will run into tons of small fountained alcoves and enclaves where you can relax with a glass of wine. The bar was small but warm and they actually have a happy hour! I regret eating dinner off property because I am sure the restaurant is delicious. The Royal Palms gives you five stars with an intimate feeling other than some five star mega resorts in the area. I didn't want to leave, it is going to be a difficult Monday !
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM