of TripAdvisor Travelers recommend this hotel
We stayed at the Royal Sonesta for 2 nights, the bed is very comfortable and room is relatively quiet. The service is great and the location was perfect for us. It is across fron the Galleria and close to Lakewood church. We arrrived late and had dinner at the bar, it was delicious!
"Great staff and food"
Just spent three days at this hotel for business meetings. Great location, you can walk to shopping, and even a whole foods which is always a plus! The staff and service were excellent. I attended meetings in their meeting space and the quality of their food was outstanding. Gorgeous set ups and food display. Amazing for conference meeting food. Most of all I have to say the entire staff was really fabulous, they standout as the best team I have experienced to date. If you are planning any type of business gathering in Houston I would highly recommend this hotel.
Hotel staff VERY friendly. Especially enjoyed Avonne in the coffee shop. She is just lovely! accommodating and her customer service is fabulous! Like the shuttle to the Galleria. again staff was nice and accommodating.
"Excellent place to stay"
Everything was clean & pretty. The employees were extremely helpful ! Sebastian (at front desk- check in) was WONDERFUL! I will always try to stay there when in Houston! The location to restaurants and Galleria is awesome.
"Fantastic Accommodation - Exceptional Service!!"
WOW! Having been lucky enough to stay in a lot of quality hotels around the world it takes a lot to impress us, but the Royal Sonesta did just that, not just with the standard of accommodation, but the attitude of every single member of staff that we met. In brief - The location is central to the 'Galleria' and lots of eating / drinking opportunities, the accommodation is first class, and the staff are exceptional! In detail - The hotel is well placed in 'Uptown' Houston with the Galleria Shopping Mall less than 10 minutes walk, as are a number of other shops and restaurants. The entrance lobby is bright and airy, very welcoming and the check in desks are right in front of you as you enter. Check in was smooth, very efficient and we were advised that we had received a free upgrade due to it being a special trip. What a great way to start the holiday! (Elevators are to the right of the check in desk) The hotel also offers a free shuttle to any location within a 3 mile radius of the hotel, this is on a first come, first served basis, but is worth considering if you are dining locally. Accommodation The room had a separate living and sleeping area, a walk in closet and two bathrooms. The living area was nice and spacious, had comfy seating, a nice view and there was a coffee machine and a fridge. The room had an 'accessible' opening function which is also great for taking your case's in and out. The bedroom was a nice size, had windows along one wall providing a great view out across the city. The walk in closet is a great idea, allows you to store all clothes, cases etc out with the bedroom, preventing clutter. The closet also had a safe, it pulled out like a drawer, great idea and allowed easy access to store valuables, money and iPads etc. The main bathroom had a toilet, sink, shower cubicle and separate bath. There were plenty of towels and these were replaced daily. The second bathroom had a toilet and sink, with both bathrooms offering luxury toiletries. There is a Bar (Axis), Restaurant (Ara) and Coffee Shop (Launch) all located in the entrance Level. There is also an Executive Lounge on the 23rd Floor, where you can get breakfast from 0600hrs and light snacks and drinks from 1700 - 2000hrs. All these areas are worth a visit. Axis - Bar The bar is located across from the check in desk and is open plan. the bar although busy at times was till easy to get served in and offered a bar menu if you don't want to dine in the restaurant. The food and drink were reasonably priced and they have a fantastic range of whisky's for any occasion. Executive (Club) Lounge The club lounge, located on the 23rd floor is a great place to get away from it all for a very serene breakfast, offering a great view of Houston and a range of cereals, fruit and cooked options, along with a range of coffees and fruit juices. Breakfast is available from 0630 - 0930hrs Tuesday to Friday and there is a fantastic mix of cooked and buffet options. On the second day the host remembered what coffee we liked and had one made and taken across to our table as we sat down, this was a really nice touch. It is a nice start to the day having breakfast in the relaxing surroundings, with the sun streaming through the windows as you look out on the city. It is also open from 1700 - 2000hrs Sunday to Thursday offering soft drinks and most alcoholic beverages, along with light snacks. The evening session is hosted by Milton, he is a gem, has a wealth of knowledge on where to eat depending on the type of food you want any particular night. He will also book you a table at any restaurant in town, or provide you with discount vouchers if the place you choose supplies them. We got free entrees (starters) at Sullivan's (see separate review) this was a great saving. We recommend spending an hour with Milton to relax, have a few drinks and get to know what's available in the area. He really added a special touch to our stay. Pool & Fitness Suite Area There is a small pool on the fifth floor, along with a fitness suite. The pool was never busy, and we used it a few afternoons when coming back from shopping or visiting. Being picky, there is an extractor that continually blows on the roof of the building next to the pool, this initially was a pain, the constant drone can be off putting when you want to lie and relax in peace, however you quickly get used to it and forget it is there. There is no bar service in the pool and our experience is that people just use it for an hour at a time, similar to what we did. Launch - Coffee Shop Launch is a coffee shop located across from the Axis Bar and serves PJ's Coffee from New Orleans, you can sit in or take out and there are various breakfast and sandwich items available. They also sell other snacks and soft drinks. We will definitely be going back to Houston and the Royal Sonesta will be our only choice! Thank you for making our special trip even better.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM