Awesome hotel with perfect location with Bourbon Street right out the front door. Highly recommend for a wonderful stay in new orleansComment of B. Randy , United States the 2016-09-08
"Not a bad hotel"
The hotel is located on Bourbon Street. For those that have not been to New Orleans, Bourbon Street is a bit grotty (with all manner of bars and strip clubs) and is certainly the party hub of New Orleans. At night the street closes and it gets crowded with people partying and drinking. The street is noisy. The hotel accommodated our request for a room that was not near the noise of the street. The rooms are small and could do with updating but our room was clean and reasonably well decorated. We ordered room service twice. My husband organised for champagne and strawberries to be in the room when we arrived, it was not. We also ordered continental breakfast in the room. While it arrived on time it was a disappointment, the only good item was any good was croissant. The staff are friendly and helpful. The bell man and concierge were especially helpful.
I stayed at the Royal Sonesta for three nights. This was my first visit to New Orleans and the location was amazing, right in the middle of the French Quarter. I received a room overlooking Bourbon Street, which made me a bit nervous, since partying doesn't end until very late into the night. The hotel provides earplugs, if you are worried about noise. I was able to sleep decently, but maybe that has something to do with being from New York. I appreciated the Security Guards stationed in the lobby on busy Friday and Saturday nights, so only guests could access the elevators. The room was a good size, had a great flat screen TV, refrigerator and coffee maker. There was a well-equipped fitness center in the basement, and a nice pool. I didn't get a chance to use the pool, but sat at one of the tables overlooking it one afternoon. Can't comment on the hotel's restaurants, since I always ate outside. New Orleans has countless places for amazing food. However, there were a few hiccups. The internet was a bit slow, especially considering that I was given a free "high speed" upgrade, due to being a member of Sonesta's loyalty program. The bathroom vanity was very small, which I think was because of a column in the wall. Pictures of other rooms showed much larger counters. However, one incident really annoyed me. I left a Tropical Isle Hand Grenade cup on the desk, planning to take it home as a souvenir. When I returned one day after the room was serviced, the cup was gone. I contacted the housekeeping department, and whoever I spoke to had an attitude of "Oh well. Sorry, nothing we can do." I expected better from a hotel of this caliber. Clearly don't leave anything out that can be misconstrued as garbage. I went back to Tropical Isle and got another Hand Grenade to replace the cup, but I feel that shouldn't have been necessary. Overall, the Royal Sonesta is a great base for exploring New Orleans.
"Awesome at Christmas"
We stayed here in December for our daughter's wedding. They had the christmas lights and trees up. It was beautiful. They had children's choirs singing in the lobby. Everyone was so nice and helpful with anything that we needed. Close to all of the activities we had going on for the wedding.
This hotel is superb. The customer service is outstanding. The rooms are luxurious with great beds. This is a perfect place to stay in the French Quarter. It can be noisy at night but there are earplugs in the room.
"Desire - Oyster Bar"
Great place for happy hour. Kitty knows how to make the best drinks. Kitty's suggestions for food & drinks were perfect. Kitty is very welcoming with great customer service. The oysters & special cheese cake was unbelievable! Don't miss going there!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM
Due to the hotels location in the French Quarter during Mardis Gras the hotel charges guests an extra $35 + tax/room/day to cover the cost of additional security, this must be paid locally by guests; the dates the fee is applicable to are: 9th March -13th March 2018.