of TripAdvisor Travelers recommend this hotel
"Good Location, Poor everything else!"
Firstly, the location of this hotel is very good. Unfortunately that is where the good points end. We arrived and were given a room on the third floor. When we entered the room, it was as hot as a sauna, with the air conditioning blowing hot air. It could not be adjusted to anything lower than hot air, and when I tried to open the window I found that the handle was hanging off of it. We called reception who sent up the "maintenance" man, who turned out to be a security guard who knew nothing about air conditioning. The total staff at the hotel at 7pm on a friday evening appeared to be a receptionist, a secrity man and a bar man. We went back to reception and asked to be moved - at which point a 45 minute ordeal ensued. Unfortunately the receptionist was clearly out of her depth and did not know how to resolve the situation. We were told that the aircon was broken and would not be fixed until monday (we were leaving on sunday), so we asked to be moved to a room where the AC works. Apparently of the 30 rooms, the AC was broken in 20. The receptionist clearly knew this before assigning our room, and yet didnt say anything, and then sent the "maintenance" man up for the charade of repairing it. We were told there were no rooms that they could move us to where the AC works - so we asked to speak to a manager. No manager was on site, and nobody was contactable. We were then offered a room at their sister hotel, but a quick seach on TA showed it to be even worse (and given we had paid more to stay at the Royal Square and no refund of the difference was offered), we refused. Eventually we were offered an executive room, if we were willing to pay the difference in rate (the exec room was 4 times the price of our standard double!). We refused, stating that we had paid for a room with AC and it was the hotels obligation to provide this to us. Que a lot of talking in Latvian, where we were made to feel very uncomfortable, and eventually after a lot of complaints the manager was somehow called and we were moved. The standard room we had first is probably the equivalent of a tired 3* in the UK, but the customer service at the hotel was basically non-existent. We can echo the comments about the breakfast - it was very basic and not replenished. Additionally my partner felt ill all day after eating a boiled egg. I have traveled a lot, and know that you get what you pay for - but the customer service here was some of the worst I have encountered. As this hotel purports to be a 5*, this is not even close to acceptable. My advice would be to avoid this hotel.
"Central located hotel with excellent sauna/jacuzzi"
We got a standard double room for a good price (€70 a night). For this price that included breakfast and the relaxation room with sauna/jacuzzi, we got a lot of value. On the other hand I would strongly disagree that this is not a 5 star hotel. Check-in was delayed, no bellboy, and at times unmanned reception. The breakfast was adequate but not lavish as you may expect, but If you ask for it, you'll at least get a cappuccino... My tip to the hotel: drop one star and expect far more satisfied guests/reviewers.
We had beer in the bar of the hotel. It was quiet and clean. We were the only guests there, but the bartender was attentive and gave us good suggestions. It was nice to seat there in the middle of downtown and enjoy the sunshine and peace.
"Promises more than it delivers."
Don't believe the discounted prices they advertise. These rooms are not worth the 'original' prices. Our room was advertised as having costed 1200 euro for 3 nights but we got it for 300. This room was barely worth 300 for three nights. We stayed in the executive double room. A pretty big room with a seating area. The safety box was missing, the bathroom was incredibly hot, the bathtub was leaking, the complementary hygiene kit was randomly refilled, you got two rolls of toilet paper and if they ran out you had to be lucky to get new ones, the bed was the most uncomfortable bed I have ever slept in, you could hear noises from the street and the neighboring rooms. The breakfast was pretty good, but the selection was small and the staff was really slow at refilling the often empty plates. Ordering a cappucino took about 20 minutes, and the regular coffee they had was sub par. Now to the good parts: the free wifi was pretty fast (fast enough for netflix), the location is excellent with the best restaurant in Riga litterally around the corner, the service was decent apart from the cleaning service and breakfast staff.
"Central Hotel with bad Parking Possibilities"
On one of the central squares in Riga is the Hotel Royal Square. Parking possibilities are about 500 m away! Restaurant and parts of the hotel at the moment under restauration. Quite cheap for a 5* hotel in Riga, but not worth its stars at the moment. Small, but comfortable rooms, quiet. The amenities of a real 5* hotels are not available, at least at the moment. No parking service, no 5* service of the staff. At the moment cheap, but more of a 3-4 star rated hotel!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM