of TripAdvisor Travelers recommend this hotel
"The best hotel I stayed in"
We stayed here for business trip. The hotel is very comfortable, clean the rooms and bathroom very spacious, the swimming pool is wonderful. Most of the rooms have a very beautiful view to the swimming pool and the lake. The food served is various, rich and tasty. The staff was amasing!!!
"Extremely disappointed. Service is terrible !"
Awful service! Check in and check out take some ridiculous amount of time! A friend of mine was dropping me off at the hotel and they did not allow her car to get in ! It was 1am and I had to walk from the front gate until the hotel which is about 5 minutes. It was humiliating ! The rooms have no coffee machine or iron... so inconvenient. Unhappy with the choice of staying here!
"Point of no return"
We stayed as part of a conference group. The hotel is located on The lake which makes the pool area very picturesque. Check in was very slow. Long lines of guests and each checkin took a considerable time. We asked for a change to a double room and were told 30 minutes this never happened The room we had was very dark and dated. Beds and cleanliness were fine but you can't work or put on makeup in the room. Each day I returned to find the balcony door unlocked. There is no furniture on the balcony having paid for a pool/lake view room. So no opportunity to enjoy the surroundings!!! The towels are threadbare and there are no luxuries to be expected in such a hotel such as robes The hotel is soulless and in fact the coffee bar at reception is perhaps one of the nicest areas. We ate in the bar the menu is average & the surroundings again very dark. As I write this post. I received the wrong sandwich - poor service. The restaurant we ate breakfast ant is akin to an old cafeteria the food is good but poorly laid out. I do thing it is off putting to have some one from the kitchen in a lab coat come to take samples from the buffet looked like it was for quality assurance. The health centre had no staff. Going to the pool you had to figure out where to get towels!! No one to offer them. After a rain showers a staff member allowed us to sit on wet chairs and then came to dry them The staff overall were not bothered only reception had English which is understandable and one guy is fluent and he was a great and seemed interested and willing to help Over all bar the view there is nothing to recommend this hotel. I don't believe I have ever rated a hotel so poorly
"REVIEW OF ROYAL TULIP BRASILIA ALVORADA"
Very good hotel. very big with a lake view and beautiful gardens in the centre of Brasilia city. The food is very good and the wifi connectivity is good. Language barriers not withstanding, I am enjoying myself.
"Nice hotel, on a lake with many qualities but front desk procedures need to speed up."
The staff are helpful and available. Hotel is interesting architecturally and the setting is nice, albeit remote. Two things would improve the hotel. Check in and check out procedures are agonizingly slow. There are often long lines of frustrated guests. Also the rooms should all have a coffee maker. That's common now around the world. Otherwise it's a very nice place.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 12:00 PM