The Hotel learned it was our 25th wedding anniversary and gave us a free upgrade to a suite.Comment of W. John R , United States the 2014-07-04
"Sweet but do your homework."
We got a great deal on a weekend getaway and decided to stay here in Manhattan. Not wanting to be late for our show we decided to eat in the hotel. We noted the service was slow, the place busy and when we placed our order we asked if it could be brought out all at once and faster than usual. We were told that there was only one server on hand, but he'd see what he could do. In the end he was outstanding and we ate with time to spare. Regarding the meal, it was ok, but the menu is limited. The room is very nice and spacious, especially the suites. We saw a wonderful show, as expected, and got back around 12:30. We thought we'd go for a nightcap and snacks, but were told everything was closed so we went to our room and enquired about room service - NONE! So in essence, if you don't want to have to sell the farm to use the stuff in the minibar, buy a bottle of your fav libation and your snacks from the shops around before going home.
"Great location, stylish, clean and good value"
Stayed as a couple for 4 nights. Great location - 3 minutes to Time Square in one direction, and 4 minutes to Grand Central in the other direction. In the evenings, the bar and lobby are very chilled with great music and atmosphere. Like a chill-out area in a night club. Room was clean and well equipped. Bathrooms and decor had a individual feel - not like staying in one of the big chains which are identical world-over. Didn't use restaurant or gym. Staff were always helpful and friendly. Only negative was the price of wifi - extortionate. Business travellers can claim it back but as a private traveller I decided to save $60 and use free wifi when eating out elsewhere. Haven't had to pay for wifi in years so this was a surprise. (Advice to owners: I would definitely have spent more time in the bar and restaurant if wifi was free).
"Great rooms, awesome location - very satisfied!"
My girlfriend and I chose this hotel because it was close to Times Square and had 'one of the best bathrooms in New York', according to an article I read. This hotel met my expectations. The room was spacious and comfortable. I would definitely stay there again and would recommend this hotel to anyone visiting New York for the first time (like me) or for seasoned travelers alike (like me).
"disappointing compared to previous stays"
I have been may times in this hotel. Returning after two years, I was very surprised to find that there is no more room service, not even a cup of tea, high fee for an internet connexion, room cleaning not very good, you may get a robe, slippers, shower cap but you have to ask for everything you want, no hotel book to explain any of those things, you have to guess or make your bad experience by yourself. Very disappointing compared to what the service was a few years ago!
"Not clean. Poor service. Overrated hotel"
There is no place to sit at the lobby was told that was all reserved for out side guests. Adked for salad on Saturday breakfast there was no service. At the lobby was told to serve my self because there is no staff on week end
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM