The Hotel learned it was our 25th wedding anniversary and gave us a free upgrade to a suite.Comment of W. John R , United States the 2014-07-04
Always love the lobby bar here but stayed after a late work party and was very happy. Upgraded for a very reasonable rate and had a great queen bed with delightful sheets set back a bit in a nook. There was great storage here too. The mini suite had a fire place and comfy chairs. Good sized desk and the bathroom Was amazing! Huge and nice tub. I'd def recommend!
"Lobby Bar and Restaurant"
My husband stayed here in 1971 while training for a corporation and it was pretty seedy. We decided to relive our honeymoon on our 50th and visit memory lane.... What a transformation! It seems to be the place to go for business meetings and after work get-to-gethers. For us, it brought back a lot of memories and the staff went out of their way to make it so special!
"A lively bar does not a hotel make"
Rooms are confortable and well decorated. No room service, not even a cup of coffee. Non existent useful concierge service. "I would describe Royalton as a lively bar with forgotten hotel guests somewhere upstairs."
"Hotel seems to be afterthought to the dark and broody lounge atmosphere..."
Other than it's good location (if you want to be in Midtown), this "hotel" seems to be more focused on it's lounge-y/club atmosphere and business on the entry level, with its hotel guests being an afterthought. First, a highlight: some staff members were VERY pleasant, such as the bellhops and so forth. I had two rooms and our party included my wife and I, our 5-month old daughter, and my mother-in-law and her sister. These folks took the time to talk with and comment on the baby.family/etc., which was nice. Otherwise, hotel service here is very subpar. The +/-$30 per plate buffet-style breakfast is a joke, and even though there were maybe only two other people in the entire dining area trying to have breakfast when I was there preparing two plates to take to my room, it took the "server" about 25 seconds to be sure he billed me the $60, then I had to wait for about 20 mins just to get coffee and juice for TWO people (and he first brought the coffee and no juice, despite me clearly asking him 4-5 times for "coffee AND juice"). A minor issue, sure, but not after standing in the dining lobby for 20 mins waiting and waiting and waiting for something so simple. We had to ask several times for a pack-in-play for the baby, even though my wife booked one well in advanced of our stay, and when the first one arrived, the bottom support was broken. Getting the replacement also took - you guessed it - forever. We also had to leave several messages for their concierge when we had a question for them while we were out a dinner, and no one ever called us back. Never. The decor of the place is nautically-themed, which to the Morgan's Group apparently means "extremely dark at all times of the day, to the point of inducing depression and not being able to see certain walls and corners." Elevators are claustrophobically tiny. (At least that part is in fact like being on a small ship). Would not recommend and will not stay again. Bryant Park Hotel is a superior choice in this area.
"Is all how you handle the situation"
My young family stayed at this hotel right after Christmas, with 2 very young kids I tend to need a lot of help. Right when we arrived Neil the bellmen was at the curb ready to help. ThIs guy was a class act. He knew when to help and when to stay out of the way. Our trip was 2 stages NYC then Vermont to ski so I drove up a large SUV with a roof box for the ski equipment. Parking this vehicle in NYC is problematic and expensive so I called ahead and spoke with the manger about accommodations for valet. The truck was valeted to a parking garage where the runner misjudged the height and broke open the roof box. The hotel was made aware of this and very smartly didn't ruin my trip by telling me. When it was time to leave, they had the truck waiting on the curb (Manhattan) and immediately explained the situation. Neil was right there with duct tape and assured me with the parking garage manager that they would reimburse me for the cost of the box, comped the parking due to the damage. Of course I wasn't pleased with the broken box but they handled the situation so well that I was impressed. First class customer service. I travel a lot with my kids, we tend to stay at nicer places, this place is set apart with the personal that works there. BRAVO
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM