The Hotel learned it was our 25th wedding anniversary and gave us a free upgrade to a suite.Comment of W. John R , United States the 2014-07-04
"Worst hotel I've stayed In NY! "
The room was dirty when I checked in- sheets had a stain and a bug in the toilet. This is not worth the $475 I paid and nobody had the decency to even call me back. I expect a full credit here or I'll surely make sure the hospitality industry knows what this property is all about!
"Nice hotel and friendly staff"
Overall a good hotel. Basic facilities. Friendly staff and good vibe. The daily room charge for internet access is old-school. Most hotels are including complementary - you should too. Otherwise pretty nice.
Great rooms, though the hotel is getting older it has a fresh look, modern furniture and excellent bathrooms. Let me repeat: excellent bathrooms (especially if you get a hot tub, even more if you get a window in your bathroom:-) Lively bar and good food!
"4 star '''"
Hotel was conveniently situated for most things we wanted to see. That's why we booked it. It was the most unconventional establishment I've ever stayed in. Apart from the flag handing outside, the main entrance looked like a tradesman's entrance to an apartment block in the Bronx. The ground floor doubled up as a night club. When we arrived late in the evening (due to transport difficulties) the whole floor was in semi darkness (which it seemed to be for most of the day) and loud music was blaring out. Fine for night clubbers for not very welcoming for hotel guests. There were 2 small reception desks half hidden between large black columns which we could have walked passed without noticing them if the porter hadn't directed us. The luggage was brought up to our room very quickly and another porter was helpful in hailing a taxi when we left. Our room was quite small and unimpressive with a small window and no view. In fact it was overlooked by a block about 30 ft away. The settee was a bonus but we had we had to stand on it to pull the curtains. The bed was comfortable and the en-suite was well appointed with a large walk in shower and a modern vanity unit with constant hot (in fact scalding) water. The light on the shaving mirror didn't work and the other light switches were small and fiddly, particularly in the dark. Someone must have thought that charcoal coloured wall tiles were a good idea - in fact the décor throughout the building was dull and gloomy. There was no welcome pack in the room to tell us what's what and what's where inside and outside the building. There was a well stocked fridge in one corner cupboard and in the other corner cupboard was a hanging rail. There was no drawer unit for smaller clothes, so we had to live out of suitcases for 5 days, which wasn't very satisfactory. In the cupboard was an ironing board and iron, but nowhere obvious to plug it in! The piece de resistance was the air con unit. It had a mind of its own and emitted loud intermittent clicking noises all through the night (for some reason it was quiet during then day). The unit was crudely fixed into the lower window pane and the panel fixed around the edges with black sticky tape. The electrical lead was lying around the edge of the floor, also stuck down with tape. Not the sort of bodge job I would expect to see in a hotel. Breakfasts were available at the far end of the foyer. These were a rip off at $30 for continental food, so we went around the corner to Starbucks!. Hotel was O.K. for a one night stay, but I wouldn't recommend it for any longer, and whoever gave it a 4* rating ought to make an appointment with Specsavers.
"A Royal Stay"
Over the years we have periodically stayed at the Royalton and always enjoy our stay. They do know how to take care of their guests. The location is great especially for the theater district and generally walking around to various shops.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM