The Hotel learned it was our 25th wedding anniversary and gave us a free upgrade to a suite.Comment of W. John R , United States the 2014-07-04
"Average stay "
We stopped here for 3 nights. Disgusted to find you have to pay for wifi access in your room, at just under 15$ for 24 hours! Not ideal if you need wifi to contact back home! We had few stops before NYC and didn't have to pay for wifi once in the room. Shower not the best, sometimes ok, other times kept going cold. Cannot comment on bar/restaurant as spent much time outside of the hotel eating out, however agreeing with some of the other reviews it is very dark and dim and not for everybody!! Rooms clean enough, not very large but you will find that most hotels in the city. Comfortable bed. The location of this hotel is fantastic. Close to pretty much everything. Staff friendly. Bit more information given to guests would be nice as you literally receive nothing just your room key. Our stay wasn't awful but wouldn't return.
It's a beautiful hotel and very well situated near Times Square. However, attention to detail and less than functional design made for an unhappy experience. A previous guest had spilled something in the phone and the handset was stuck to the base. When let the front desk know the reply was - We'll, I'll let housekeeping know but might just have to replace the phone - and no apologies. Guess what - I don't really care about the phone. I care that my room wasn't cleaned properly. No room service and the restaurant doesn't open until 7 making it less than ideal for business. Won't be back any time soon.
"Great location, awesome staff"
This was our first trip to New York since 2001. The Royalton is very conveniently located and the staff is extraordinarily helpful and welcoming. Th room was very clean and remarkably quiet; it could use some updating, but overall was comfortable.
"Family from Nottingham November2006"
Hard to find reception on arrival. Very well situated though for Times Square and 5th Avenue. Everyone very helpful and accomadating. Holidaying with Grandsons who really enjoyed the experience but way too dark in the lobby for us.
"Great experience with Royalton"
All staff that we encountered were helpful and attentive. Room was clean and inviting. The location is very convenient to Times Square and a variety of subway stops. The lobby bar had a great selection of alcohol and was a great location for gathering.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM