The Hotel learned it was our 25th wedding anniversary and gave us a free upgrade to a suite.Comment of W. John R , United States the 2014-07-04
"Good hotel - location and room size is the draw card"
First time in New York - this hotel in a perfect spot for everything. The common areas have a cool vibe but drinks are expensive. There is no room service or coffee facilities but there is a fridge. The room and bathroom are large, but negatives were the broken bathroom fan and noisy air conditioning. The desk and concierge service was very good, and we received 2 drink vouchers for my birthday! We travel a lot and the room decor was not 5 star, but the location and room size is. We would come back.
Weve stayed in this hotel a few times & it doesn't disappoint. The darker vibes aren't for everyone but the whole hotel follows this feel & it works. Rooms are a good size for a new York hotel, walk in shower and vanity space with long mirrors in the bathroom, Lots of wardrobe and storage space. Overall a good hotel.
"Booze and Sex kits in the room but no coffee'"
This hotel tries way too hard to be cool. The whole lobby is dimly lit with lounge music playing somewhat loudly. 20 minutes to check in. And, I had to go locate someone because the desk clerk vanished with a line of customers waiting! Now get this... plenty of booze for sale and even a "sex kit' in the room. But no in-room coffee' And, no room service' So I have to get up, put on clothes, and go to the lobby for coffee. Then you charge me $15 for two cups of coffee plus tip' Ridiculous. This hotel tries to hard to be NYC cool but needs to get back to the basics. Coffe and a quick check in would be a great start. Rooms are very small but they are clean. Other than the cleanliness of the room I really have nothing great to stay about the hotel. I would not reocmmend.
"Great Hotel for Vampires"
The low level of lighting throughout the entire hotel was beyond odd. Walking into reception from the sunny outdoors took some adjusting, as the place was permanently dim and dull. They are obviously going for a cocktail lounge feel but it's not really what you want when checking in with your suitcases or want to find staff. Our room was so disappointing, two tiny windows which were filthy and had a view onto a brick wall. On the second day we asked reception to change our room which to be fair to them they did to a slightly brighter room, but if you get given the keys to room 708 ask to change or demand a discount - this shouldn't be a standard room. Rooms in general also had dim lighting, as did the bathrooms. No room service available, or any service it felt like. We were given rooms keys and didn't really see any staff again until we checked out. The only plus to this hotel was the central location but I really wouldn't recommend staying here and I certainly wouldn't again, especially for the money. We were offered a room upgrade for $70 a night but those rooms didn't have a view or better lighting either so didn't see the point in spending extra money to still be disappointed.
"We love it"
So - we have stayed at Royalton in NYC for at least 30 days over the past 18 months. We find the staff is great, we have know the some of the same people for more than 4 years, This is our go to hotel in Manhattan. The value, location, and people are all great. And if you want, typically the bar scene during the week is energized.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM