The Hotel learned it was our 25th wedding anniversary and gave us a free upgrade to a suite.Comment of W. John R , United States the 2014-07-04
"Excellent location and nice room"
We stay for a week, the service in front desk was very friendly at all times. We arrived at the hotel at 8:00 am and they checked us in and stored our luggage until check-in time, they also advised us on nearby food places, taxis and more ... The room was a comfortable and very elegant. My only complaint about the hotel is that the maids kept knocking on the door from before 9am, it's very early !!!! The location is the best, these are close to everything, Times Square, Restaurants, 5th Ave, and more. Overall my experience was very good.
"Not always better the second time around"
Great location, off Times Square enough that you are not swathed in NEON from your room. good price, dark rooms - definitely bring a lit mirror if you are a woman. Hard to get a good feel how you look, even though the full length mirror is there, due to poor lighting. Front door men watched me carry my 25 lb. bag up and down the front steps without offering to help - on my arrival and departure. Swell guys, huh' Rooms nice, great product, housekeeping fantastic. The concierge sits at a desk in the small and narrow lobby and never looks up from her computer screen - you definitely don't feel like she wants to help you - she was maybe writing a term paper (for four days I was there). Hotel menu is limited - no late night snacking - but you can always have food delivered from neighborhood joints. Bar is Fantastic - bartenders are lovely - men and women - they made me feel at home as a single woman travelling - but gave me enough space and did not hover. This was my second stay - I would have given it a 4 plus last year - but this year, without the bar and the nice housekeeping staff, it might have received a two.
"Well located and clean !"
Good hotel to visit NY. Very well located. The room has a good size and is clean. However the Wifi is very expensive and should be included. The room was dark and so it is not very enjoyable to spend time in the room if not for sleeping.
"Not as good it looked - disappointing"
This hotel is trying so hard to be cool it forgets about the basics. The reception is not obvious or sign posted, and I had to talk loudly over the thumping bass track in the lobby to ask a member of staff whether this WAS the Royalton Hotel. I arrived just before 10pm not having eaten, but although the restaurant was still open for another 10 minutes after I checked in, the receptionist made it clear that the kitchen was about to close and it would be inconvenience to eat there. Not the welcome I was looking for. The fact my first room key didn't work didn't improve my overall mood. The room was decent enough - a good size and a comfortable bed, but the fact that the in room items included a 'Sexy Kit' (I'll leave to your imagination as to what was in it) confirmed that this hotel isn't really aiming at business clientele looking for a convenient friendly and relaxing place to put their heads down and rest. I'll stay at the Algonquin next time over the road.
"A diamond in the rough!!!"
Great place to stay near Broadway!! Really reminds me of the old movies!! Very classy as you walk in. Rooms are very comfortable, but not big. This is the hotel with gracious hospitality!! I will definitely stay here when I am in the city!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM