We invite you to carefully read these general sales conditions applying to the bookings made on the www.prestigia.com website. Those general sales conditions define the agreement governing relationships between Travel Emotions Ltd and the customer during and after the booking.
www.prestigia.com, which is a trademark of Travel Emotions Ltd, whose head offices are located at Office 5434, PO Box 6945, London, W1A 6US UK, is an online travel agency. All reservations carried out on the www.prestigia.com website are subject to the general sales conditions below. Travel Emotions Ltd answers all customer queries within a maximum of two workdays.
Reservations and Cancellations
After having made and confirmed their reservation, the customer is bound to his reservation and to the conditions of our service. This commitment cannot be broken except if Travel Emotions Ltd cannot fully meet the request.
Once the booking is made, a confirmation e-mail will be sent to the address provided by the customer in the booking form. This confirmation e-mail has to be taken as a voucher. This voucher is proof of booking and should be presented by the customer to the hotel upon arrival. We strongly recommend you to print out a copy of this voucher and keep a copy for your records and a copy with you while travelling.
In case of erroneous transmission by the customer of his personal information, Travel Emotions Ltd will not be held liable for non or inappropriate performance of the travel due to the non reception of travel information or reception of erroneous travel information.
In case of cancellation, the customer has to respect the cancellation fees according to the hotel's cancellation conditions. The cancellation policies related to the booked hotel are to be found on the hotel's page on the website.
The rates mentioned are per room, VAT included (unless stated otherwise) and are generally based on the price of single or double room. Travel Emotions Ltd proposes negotiated rates which may differ from the public price displayed at the hotel.
Terms of Payment
Our website allows the customer to make online reservations and to provide us with their credit card information in a confidential and secure manner, when they place their order.
Only VISA, Eurocard/Mastercard, Maestro and American Express cards are accepted.
Free of charge
The booking service offered to clients of Prestigia.com is free of charge. Contrary to other companies, we do not charge any fee for our service, nor do we add any additional fee on the accommodation rates.
Scope of our services
The information that you find on Prestigia.com is based on the information we receive from hotels. Hotels have full responsibility to update their rates, availability and other information displayed on Prestigia.com. We strive to provide excellent service; however, we cannot ensure that information provided by hotels is exact, precise and complete. Therefore, we cannot be held responsible of any errors, imprecise, misleading, incorrect or missing information. Each hotel is responsible to ensure that precise, complete and exact information is displayed on Prestigia.com, at all times.
It is up to the customer to check before departure with the local authorities that all police, customs or health formalities necessary for their stay have been met. The traveller is responsible for complying with any airline's terms and it is up to the traveller to make sure that they meet the passport, visa and health requirements imposed by the destination country. Travel Emotions Ltd declines any responsibility if the customer is denied boarding or entering the country.
Confidentiality and Security
Travel Emotions Ltd dedicates the utmost importance to the security of your information and transactions by using the highest-performance security system. The confidential data which are channeled between your computer and the system are encrypted thanks to the SSL (Secure Sockets Layer) protocol with an encryption key length of 128 bits (the highest level commercially available). The payment shall be made in a secure manner thanks to very sophisticated payment systems. Thus, all data related to the means of payment shall be protected in the most efficient manner.
Travel Emotions Ltd applies a strict and professional code of ethics and pledges to respect your private life. We only communicate your first name, last name, country and phone number, to the hotel in which you have made your reservation so as to complete it. We do not transmit your personal information to any third party without your consent.
In case of dispute between Travel Emotions Ltd and the customer, any possible claim should be sent within a thirty-day (30 day) period without appeal after the customer's departure. In the event of disputes between hotel and the customer, Travel Emotions Ltd may not be held liable.