We invite you to carefully read these general sales conditions applying to the bookings made on the www.prestigia.com website. Those general sales conditions define the agreement governing relationships between Travel Emotions Ltd and the customer during and after the booking
www.prestigia.com, which is a trademark of Travel Emotions Ltd, whose head offices are located at Office 5434, PO Box 6945, London, W1A 6US UK, is an online reservation central station. All the requests for reservations as well as reservations carried out on the www.prestigia.com website are subject to the general sales conditions below. Travel Emotions Ltd answers all customer queries within a maximum of two workdays.
Reservations and Cancellations
After having made and confirmed its reservation, the customer is definitely bound to his reservation and to the conditions of our service. This commitment cannot be broken except if Travel Emotions Ltd cannot fully meet the request.
Upon reception of the deposit, a confirmation mail shall be sent to the customer , to the e-mail address mentioned in the reservation form. This confirmation e-mail has to be taken as a Voucher. This voucher is proof of booking and should be presented by the customer to the supplier upon arrival. We strongly recommend you to print out a copy of this voucher and keep a copy for your records and a copy with you while travelling.
In case of erroneous transmission by the customer of his personal information, Travel Emotions Ltd will not be held liable for non or inappropriate performance of the travel due to the non reception of travel information or reception of erroneous travel information.
In case of cancellation, the customer has to respect the cancellation fees according to the supplier's cancellation conditions. The cancellation policies related to the booked hotel are to be found on the hotel's page on the website.
The rates mentioned are per room, VAT included (unless stated otherwise) and are generally based on the price of single or double room. Travel Emotions Ltd proposes negotiated rates which may differ from the public price displayed at the supplier's premises.
Terms of Payment
Our website allows the customer to make online reservations and to provide us his credit card information in a confidential and secure manner, when he or she places his order. When placing an order, the customer must provide the number of his credit card as well as its expiration date and the name of the issuing bank.
Only VISA, Eurocard/Mastercard, Maestro and AMERICAN EXPRESS credit cards are accepted. No debit will be processed if the customer's request is not satisfied.
It is up to the customer to check before departure with the local authorities that all police, customs or health formalities necessary for his stay have been met. The traveler is responsible for complying with any airline's terms and it is up to him to make sure that he meets the passport, visa and health requirements imposed by the destination country. Travel Emotions Ltd declines any responsibility if the customer is denied boarding or entering the country.
Confidentiality and Security
Travel Emotions Ltd dedicates the utmost importance to the security of your information and transactions by using the highest-performance security system. The confidential data which are channeled between your computer and the system are encrypted thanks to the SSL (Secure Sockets Layer) protocol with an encryption key lenght of 128 bits (the highest level commercially available). The payment by bank card shall be made in a secure manner thanks to very sophisticated payment systems. Thus, all the data related to the means of payment shall be protected in the most efficient manner.
Travel Emotions Ltd applies a strict and professional code of ethics and pledges to respect your private life. We only communicate your first name, last name, country and phone number, to the hotel in which you have made your reservation so as to complete it. We do not transmit your personal information to any third party without your consent.
In case of dispute between Travel Emotions Ltd and the customer, any possible claim should be sent within a thirty-day (30 day) period without appeal after the customer's departure. In the event of disputes between the supplier and the customer, Travel Emotions Ltd may not be held liable.