of TripAdvisor Travelers recommend this hotel
It was our first time staying at sandals. Beautiful place located by the beach. Everything was arranged for us right from the airport. They had a van taking us from the airport to the resort. Great food, wonderful staff. Very helpful. We went to see the swimming pigs n fed the iguanas. Gorgeous Greg Norman golf course, very challenging. Book your tee time early (like 8.00am) as it gets scorching hot very quickly. Driving range closes at 3.00pm. Make your reservations at the fine dining restaurants early as they get fully booked fast.
"Beautiful Resort , Food was a great dissapointment"
The resort itself is beautiful and I have no complaints about the actual resort, other than the room we had was not the best. The beach is awesome , the pools are great. After planning for months we finally decided on Emerald Bay. When we arrived, our room was not ready. Once we did get to the room we were a little disappointed with the quality of the room we were put in. I felt as if they rushed to get it ready as there were no robes waiting for us, the window shade as you walk in was falling down, and there was a major issue with the air conditioning. The air conditioning was not working correctly and all through the night made a loud banging noise. I did make a complaint through the loop and it was addressed but that was only after two days of not being able to sleep. Our other complaint was the food. We only had one decent meal while we were there. When you pay for an all inclusive resort you expect the food to be quality. I paid extra for the candlelight dinner , it was horrible. The waiter/server was wonderful and tried his best to make a wonderful experience but the food was cold and tasted bad. The lobster was cold and over cooked, the steak could not be cut with the knife it was so tough. The next night we had reservations at Barefoot by the sea and no one even called us to tell us the restaurant was closed that evening! The breakfast and lunch buffet had the same things every day just in different variations and the quality of the food was horrible. We ate at the French restaurant one night and that was the best meal we had while we were at the resort. The Italian restaurant was so bad we left before we even finished our meal, that was where we experienced the one staff member that was not friendly. We asked a waitress that stopped by our table for red pepper. When she brought it over she stood over us and said "Can you hurry up and use it so I can take it back'". Everyone else though was wonderful. We tried room service a couple times , it took over 1 hour to get a vegetable plate that consisted of 3 slices of tomato, 1 small piece of broccoli, and 2 pieces of celery. Again , the resort itself is beautiful and every staff member there except for one was wonderful. They went out of their way to be friendly and to help in any way they could As beautiful as the resort is , I do not know if we would ever return because of the food. We did take a ride to Santana's bar and grill and the food there was awesome! It was the best meal we had while in the Bahamas! If food is not important to you than this resort if fine, it's beautiful, relaxing and quiet.
"plenty of alone space"
Other than the check in process the facility is perfect. Great food, drinks, heated quiet pool, deserted beach amazing golf course, very accommodating staff. Dinner in French restaurant was very good although they needed some music. It was almost empty in there and a little awkward but food and service were spot on. Had a candle lit dinner on the lawn for two that was very nice. We did not get a butler and from what I could tell glad we didn't as long as you get to the pool early enough to get a specific lounge
"Lots of wind"
So, the web.com tour was there, nothing to see because I just don't like to watch others play. The wind was up with may activities cancelled but body surfing was on tap . That lies with the almighty and I give you guys a pass on this. Property is better than ever with new planting and painting and stuff like that if your into it. Lets talk about the stuff that counts. The people at Emerald Reef( sorry, old habits ) are an outstanding array of folks whom , I am sure do not get paid their true worth. I watched Terrence and crew in the Duck Bar brewing up drinks faster and with more care than anywhere in the states to a standing room audience. These guys are good. Lakeisha at the quiet pool is aces as well as all the girls at the pastry shop, Jenn, Shanda I think Britt if I forget anyone all were a treat. Our Butler staff Quentin, Lemon and Greg are a great team and more like partners in vacation making stuff happen in minutes flat(keep this team together. Kirklyn at the French and his buddy- at the Italian Rnel I know I got it wrong forgive me. Miss Rolle was singing at the chocolate buffet and is an incredible singer, take her in, dont just walk by with your dipped strawberries on you way to watch Heston entertain on piano another reason to come "only" to Exuma. Dive shop boys remembered me at a glance after a long while Dave and Gary. They treat your equipment with the same memory and care power. The golf course was a nightmare of wind and tested your will to survive this crazy game. It did make the ocean side of the course more beautiful with huge waves crashing against the shore putting on a spectacular show. Rich Gibson was his always great self along with Sam, Tonya, Shakira, the asst superintendent( forgot his name every day till I saw his tag!) who went out of his way every day make sure I was good to go and the young lady who filled carts with drinks , ice and other goodies was top notch. Crews from Bahama Bay were nice and moving their butts nonstop to assure guests were satiated even when it seemed overwhelming. To the lady at the omelette station, you have a tough job there, Mr. Jeremy, give that lady a raise, Whew! I am telling you, for a week where many activities were on hold because of mother nature, these folks made it much better to be there. Going back at a more peaceful time weather wise so I can take in the activities more. As for the food and people who work there, A-one. To all you folks behind the scenes who make my vacation what it is at emerald bay THANK YOU. Room was nice fresh everyday by Hope(crazy nice) and her partner, her name escapes me.escapes me. Beverage guy changed everything we wanted in in room bar. Fellas at the fitness facility kept things neat, clean down to the grip marks in the pedals of the bikes. The pool bar boys and girls kept everyone up and feeling good- lucky you are to have people with attitude like that. Check out Bernie Starr, an outside vendor who does artwork, he will deal with you.
"Disappointment - Waste of Money"
This resort did not live up to the Sandals brand. It was a huge disappointment for us. It didn't help that we were not notified ahead of time that there was a golf event going on and the resort would be overrun with golfers and NBC TV crew (mostly men). It was not a couples only get away. It would have been nice to know that so we could have rescheduled. It made things very uncomfortable. We were told we had to follow the dress code for dinner several times by the concierge’s desk but the TV crew and golfers did not. It wasn't a romantic getaway by any means. If you don't have butler service do not expect anything extra. Although, I'm glad we didn't spend any more than we did because it was a huge let down. Do not expect room service to be consistent. We tried several times on several different days and no one would ever answer the phone. Several times we asked questions and they told us they would call us with an answer and we would get silence! All the time you spend filling out the pre arrival information is a waste since nothing we requested was ever delivered. We asked to see a chef and that we were celebrating a birthday. Nothing happened for either of them. It was very different from our previous Sandals/Beaches stays. This resort is not very good with gluten free diets either. The Italian and French were by far the best for accommodating my gluten free diet. The buffet for lunch there would be very little (salad) as an option. They dust most things in flour to preserve them. I've never had an issue at the other Sandals/Beaches properties. It left very few options. The gluten free pizza is a huge disappointment and needs some refinement. The resort itself is beautiful. It is such an amazing location. The beach is beautiful and long. The golf course is very nice. We were only able to walk it since it was closed for the golf tournament. The pool area was nice and since the resort was not too busy it was easy to get a good chair and cabana. It definitely has a different vibe from the other Sandals/Beaches properties we have visited. We won’t be making a return trip!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM