of TripAdvisor Travelers recommend this hotel
"Emerald Bay - Best Sandals So Far"
The beach and the resort are beautiful. The food is very good and the staff seem to have a lot of fun (always dancing and signing). If you go, do the Pig Tour - excellent. They are very kind to the animals and made sure everyone was interacting appropriately. We had butler service - Greg and Quenton - amazing. We will be going back again next year. The butler manger (Dameon), really cares about customer service, seems to have fun with his staff and is open to feedback. Great experience on all levels!!
"Beautiful, but even with Butler - service is inconsistent"
We were looking for a relaxing vacation where we did not have to think or plan too much and this was perfect.There are many Pros: the grounds are beautiful and well maintained; the beach is gorgeous; very easy to get a tee time; spa is wonderful; there were many different food choices, and for an all-inclusive, it was good, and one or two meals were excellent. Never had a problem getting beach or pool chairs. Yes, chairs get reserved fairly early in the morning, but we always managed to find two no matter what time we went. (our good butler did reserve for us on 2 days). The cons: we had the butler service. It was very inconsistent. Three butlers cover the shifts. One was awesome. Met all our requests very promptly, was super sweet and friendly, surprised us with a flower scented bubble bath when we came back from massages. The other two however were hardly ever around and always managed to forget our requests. It was nice to have the service when it worked. We'd call from the 17 tee and ask for a fruit or cheese plate to be in the room upon our return. The restaurants were all good. There really was something for everyone. We thought the Italian restaurant was the best. IMO, the french restaurant was not worth making a reservation for. The service at all restaurants as inconsistent at best. Some staff were great, super hospitable, super prompt and responsive; others really seemed like they could care less. Over all, it's a great place to destress and relax. The entertainment was OK. I looked it it this way: When we are not at an all inclusive, we 'd probably go to dinner then back to the room for a drink on the terrace. Here at least we had some opportunities for live entertainment and dancing. We were there 2/22-3/1.
This resort was nice, but I wouldn't go back. Some of this is within Sandals' control, some of it is not. As a disclaimer, I was on my company's tab. If I hadn't been, I think I'd be upset about the price for the value. *Check the weather - as other reviewers have said, Great Exuma can be hot & sunny, or overcast & windy. We had both, and there's not a ton to do if the weather isn't great. For this reason, also pack some jeans and long sleeves. Or, like us, you'll be paying $135 for two hoodies at the gift shop. *The beach is okay - the sand is white and soft, and the water is crystal clear. The ocean here is SUPER salty (which can irritate your eyes) and we didn't find many fish when trying to snorkel. They don't rent snorkel gear here, and now we know why. There is a fair amount of seaweed too. *The food is so/so, and it takes forever to get it regardless of where you go - Honestly, the best food is at The Drunken Duck (fish & chips or shepherd's pie). Indian was good, but portions were laughable. French was decent. Skip Italian for breakfast or dinner--super long waits and not good. The jerk chicken comes with the sauce on the side (what'), the french pastries are hit-or-miss. Barefoot by the Sea is okay. Bahama Bay breakfast is pretty good for getting decent food fast. A few servers told us the reason for the delays were because there aren't enough cooks. I would believe this. *The bartenders are amazing - super friendly, hardly ever a wait. Demetrius alone makes it almost worth the trip. The drinks rely on a lot of mixes, and have tastes to match. Not a lot of fresh ingredients happening here. *Think again for a company trip - we had a cocktail hour one night, and dinner on the beach one night. The manager kept changing the times and locations, mostly for their convenience. What should have been special wasn't special. *Blackouts - the power WILL go out for a few minutes once a day. Sometimes while you're in the shower with a head full of shampoo. *Chairs & Cabanas - Get butler service, or stake your place out at 6:00 a.m. Not a problem for us since we get up early, but still annoying, especially if you have a group. *Check your bill carefully - we were charged for calls we didn't make, and it was a big hassle to get them removed. *Airport - it's a small island airport, so it's unlikely you're going to get a direct flight. Think carefully if it is worth your time to do a long layover from Nassau. *Wi-fi - crazy slow in the room, better by the pool Okay, so what was good' *The rooms are beautiful and well-maintained. *The whole property is super clean - kudos to the management/staff for this. We spent our long layover at Sandals Royal Bahamian and it was not clean. You can tell that management cares about the cleanliness here. *There are 3 very friendly cats (and their little houses!) that live on the resort. You can pet them. *Like I said, super friendly staff, especially at the bars and gift shops. *There's a quiet pool if you don't like the party atmosphere of the main pool. *If you like to drink--A LOT--you'll be happy here! *Colleagues said the golf course was excellent. *Beds are very comfortable - sleep was great
"Awesome French Restaurant"
Had dinner last night at La Parisienne at Sandals in Great Exuma...it did not did appoint again. We love this restaurant. Our waiter Antoine was friendly,polite and outgoing. He made our dinner even more enjoyable. We both had the Coquil St. Jacques ...amazing...scallops were so big and cooked perfectly. My husband had the chicken cordon bleu which he said was great. I had the chateaubriand and it was delicious. The scallop potatoes were so delicious as well. Best meal again at this restaurant. The Robert Mondavi Pinot Grigio was also great. Look forward to go to this place again.
"Butlers make it special"
This was our first Sandals trip, but we had been to Beaches many times in the past. Overall, Sandals Emerald Bay is a beautiful resort. The beach was amazing, the grounds really well kept, the staff overall were very friendly and enjoyable. What made our trip special though was the friendly and extremely professional service the butler team added to our visit. Quenton, Lamon and Greg were fantastic. From the small details to the large they anticipated our needs and surprised us often. We had never had butlers before, and we highly recommend it and especially that team. Compared to Beaches Turks and Caicos we did have some uneven experiences with some of the meals, but standouts for us were the Jerk Shack and the Italian restaurant. The management was very approachable and really wanted our feedback, they use a new service for immediate feedback that worked really well. The free wifi worked really well in the room, as well as around the property, that was a nice surprise. My wife had a very nice experience at the Red Lane Spa as well. The entertainment team at the pools and at night were really friendly and fun. Exuma is a real gem, we look forward to more trips in the Bahamas and this resort in particular.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM