of TripAdvisor Travelers recommend this hotel
"Sandals Emerald Bay - Mr Kreswell Ritchie is the Man!!"
Where to begin! We have just come home after a 2 week Honeymoon from Miami, Bahamas and Antigua. After a nightmare with our travel agents (Hayes & Jarvis - which I would recommend not to use) - we flew to Emerald Bay after being notified that our original destination (Royal Bahamian) was closed due to renovation. Once we arrived at Emerald Bay, we were greeted by their lovely staff members with cold towels and a cocktail. The staff were so kind and generous - absolute pleasure to get on with and so so polite it was unbelievable, Every time we would walk past a staff member during our stay at Emerald Bay we would be greeted with "Hi, how are you today" - the staff would constantly be smiling and would help at every opportunity. One man I really need to thank at Emerald Bay is Mr Kreswell Ritch (Manager of Sandals Emerald Bay). We had a spot of luck meeting Mr Ritchie as we were introduced to him by the Manager of the Royal Bahamian Mr Chuck Roberts - Who we by chance met at the Fish Fry in Nassau waiting for our 6 hour connection to Emerald Bay. Once we were formally introduced to Mr Ritchie over the phone by Chuck, we asked for Mr Ritchie once we arrived at Emerald Bay who did everything in his power to make sure our honeymoon was saved with noting but beautiful memories. Mr Ritchie went out of his way to make sure we were comfortable and had completely taken away all the stress that we had endured up until arriving at Emerald Bay. He was very professional and went beyond expectation and for this Mr Ritchie - we would like to thank you sincerely for making our honeymoon so special. Although all the rooms in Emerald Bay are beautifully designed and equipped with everything you would ever need, we found that we only had a partial view to the lovely ocean that Emerald Bay has to offer in our room we had checked into. The next morning we had a meeting with Mr Ritchie and his assistant. Mr Ritchie immediately went out his way to secure another room for us and Oh My God - This room had views to die for. Not only did he do that, he honored a complimentary honeymoon photoshoot for me and my Wife to take part in and a further 2 night reduction for our next visit to any Sandals as we had missed out on 2 nights from the package I had paid for as the Royal Bahimian was closed for renovation. I simply cannot describe in words how Mr Ritchie went out of his way. All the staff are superb and I hope Sandals continue to give opportunities to people like Mr Ritchie and his staff. Me and my Wife have already decided that we will be re-visiting Emerald Bay for our first year anniversary next year. Once we were leaving the resort, Mr Ritchie was their to see me and my Wife off and also gave us hand crafted gifts to take back for our memories with a story behind the gift itself, It was heart melting and such a lovely gesture! Every Sandals is different, after Emerald Bay we stayed in Sandals - Antigua. Although again, this was beautiful - it wasn't quite Emerald Bay and we found ourselves missing the staff at Emerald Bay whilst in Antigua! We will see you all next year and once again Mr Ritchie - We Thank You for everything you had done whilst our stay in Sandals Emerald Bay - We miss it already! See you in June 17 Best Regards Jeevan & Mona
From the moment we arrived at the airport, the staff at Sandals Emerald Baby never stopped spoiling us – they had fresh cold water while we waited for the taxi-service to the hotel, as well as cool face cloths on arrival and a full tour of the facilities. The first view of the resort pool from reception takes your breath away and you realise that all the stunning pictures on the website do no justice to the breathtaking views. Our butler on arrival, Hilton, welcomed us to our Villa in 3-piece suite with white gloves with French champagne and beautiful set-out welcome snacks and beautiful island flowers. The private walkout onto a private veranda with a hammock, palm trees, white sand and azure blue sea set the tone for a magical holiday. IN-ROOM BREAKFASTS: We had all our breakfasts in-room and one was better than the next. From the most amazing French toast, to salmon bagels and chocolate strawberry pancakes and e nicest, strong coffee, we never felt the need to go anywhere else for breakfast. Each table setting for breakfast was also accompanied by fresh flowers and crisp tablecloths. BUTLERS: During our stay we had 3 butlers, Hilton, Deon and Quintin. Each had their own unique traits but all spoiled us and made us feel very special and well-looked over. They treated us with take-away snacks on the daily excursions in the form of fresh sandwiches, cheese and fresh fruit (which came in handy when feeding the infamous piggies on Pig Island)!) In addition, each butler made unique towel arrangements on our bed every night, Hilton made a heart with flowers, Dion a stingray and Quinton an Elephant. GENERAL: The gardens were immaculately manicured and we constantly saw people attending to them. ENTERTAINMENT The nightly sing-along in the Il Cielo bar was great fun. ACTIVITIES GOLF We played 9 holes, which was more than enough given the heat. The course was so unbelievably beautiful it was hard to concentrate when faced with the crystal clear water surrounding you. The staff at the Club House were also friendly and helpful – especially CJ who was the friendliest and sweetest of them all! SCUBA Whilst we did not see too much on our dive, the experience was nonetheless very enjoyable. The dive boat itself is an amazing treat and spoiled us for all future dives. Our Dive Master was also very competent and provided such beautifully clear instructions. SNORKELLING We saw more on our snorkeling trip than we did on our scuba dive. The dive boat takes you for a short drive (right next to the Golf course) and you are left to snorkel alone for 20 – 30 minutes along the reef. What we didn’t like: Honestly, there is very little to find fault with at Sandals. We sometimes overheard some guests complaining at reception about very stupid, inconsequential things and I felt sorry for them as they were missing the overall big picture of what an incredible, idyllic setting and resort Sandals Emerald Bay is – if you are not happy here then you are not happy anywhere!! Restaurants: BAREFOOT-BY-THE-SEA: Our first taste of the infamous Bahama Mama cocktail, made to perfection by every barman in the resort! Great choice for our first meal with feet in the sand and our taste of the best Jerk chicken in the Bahamas! BAHAMA BAY Tasty surf-and-turf (lobster and steak) with a very well paired red housewine (Robert Mondavi Shiraz) IL CIELO Italian themed with Italian music in the prettiest restaurant setting at the restaurant. LA PARISIENNE Lovely Décor. The escargot was phenomenal. Our waiter was also very elegant and attentive. DRUNKEN DUCK Great food, the steak and potatoes was so soft and tasty and washed down with a Guiness. The atmosphere in the pub was also very authentic. Pork Belly GINOS Awesome pizza which we had at the tables quaintly situated near the gardens and close to the quiet pool. CAFÉ DE PARIS Amazing pastries throughout the day. Iced coffee also great in the hot weather.
Just came back from SEB. What a fantastic vacation¡. One of the best beaches that I've seen in my life, fantastic and large main pool (quiet pool was very nice too), excellent restaurants (French, Italian 'Il Cielo' and 'Barefoot by the Sea' were my favorite), great drinks and very good staff. 'Dino's Pizza' is also a must for one night. Very good pasta¡. 'Drunken Pub' is good but slow. More than words, I'd prefer to share some pictures, so they speak for itself. We did the Pig and Iguana Island tours through Island Routes and visited Stocking Island (30 minute drive from the hotel and then 10 minute taxi boat). We look forward to return soon to this fantastic place¡.
"Stuning beach and grounds, just a few issues to iron out"
We spent 8 nights at Sandals Emerald Bay having originally booked to stay at the Royal Bahamian. Overall it was a really nice stay and we’re glad that we were more than happy to have to have been moved. So onto the goods and the not so goods. Good: Beautiful grounds, everything was kept so well, we loved wandering around the resort and never grew tired of admiring the setting. The beach, stunning, lovely soft sand and the bluest sea I’ve ever seen, we spent most of our time there when possible (more on that later!) The room, we had a nice view of the quite pool and could just about see the beach which we hadn’t expected so that was a nice surprise as was the variety of spirits and other drinks in the room. Barefoot by the sea, our favourite restaurant and a great setting good food and mostly good service. Café De Paris, loved this little coffee shop, very nice pastries, very bad for the waistline. Not Good: Whilst the service was generally good there were a sizable minority of staff who clearly were in the wrong job, such a shame as the vast majority of people there couldn’t have been nicer. But the having been forgotten about feeling when ordering food at the Drunken Duck on night 1 after a long flight wasn’t great. Housekeeping, just laughable, sometimes we’d have 2 hand towels, other times 1, sometimes none at all, that’s just one example. We phoned up twice about missing items to no avail. Le Parisienne. Never have I felt more uncomfortable eating out, awful atmosphere, is “stuffy” really what Sandals are going for here' Bad food too didn’t help. The disgraceful: Getting seats at the beach was fine when the weather wasn’t great, when the sun was out it was a different story. For the first time ever I resorted getting some towels before breakfast to grab a couple of chairs. As the butlers and other guests do the same it’s the only way to get a lounger with a parasol so although I disapprove of the practice it was the only option, as we spent nearly all day at the beach I didn’t feel too bad about it. This all worked fine until the last day when we returned to the beds I’d reserved 30 minutes earlier to find our towels thrown into the sand and replaced with someone else’s towels and a few personal belongings. I can only assume that they or their butler felt their need was greater than ours. Tip: don’t make my mistake, leave something like a book on each seat and hopefully you won’t go through the same pain.
"Relaxing vacation with amazing butlers Kevin, Everett, and Eckard"
We went here for an anniversary trip last month. Overall it was very good. The beach was outstanding- a tour guide described the ocean in Exuma as similar to swimming in windex, and he wasn't exaggerating. It was breathtaking- the most beautiful ocean I have ever seen! My husband and I spent most of our days on the beach under umbrellas, just reading, napping and sipping cocktails, taking occasional breaks to swim in the ocean. The weather was perfect too - breezy and plenty of sun. The beach was also never very crowded, which was nice. If you are in need of a relaxing vacation, I highly recommend this resort. Originally we were scheduled to go to Royal Bahamian, and we were very upset when we had to change locations due to its temporary closure. However, I have to hand it to Sandals- they have excellent customer service. We were upgraded from a club level room to a beach front villa with butler service. Additionally Sandals took care of making our new flights, and all at no extra charge to us. My husband did spend 3 hours on the phone with them making arrangements, but it was well worth it. Tip: always book directly through Sandals. We met a couple who booked through Expedia, and they did not have the same experience. Having never had butler service, we weren't really sure what to expect, but they really made our trip. Everett, Eckard and Kevin were our butlers. They came over temporarily from Royal Bahamian, and they were top notch! They brought us drinks and snacks on the beach without us asking, chilled champagne in our room in the evenings, drew baths and made towel art in our room every night, and made all of our reservations. If we ever make it to Royal Bahamian, I will ask for them by name! They were just wonderful and made our trip so incredibly special. The staff overall here was great! Everyone was so friendly, and the service was always timely. We never had to wait in any of the restaurants, and we never encountered any staff with bad attitudes. I have read complaints about staff from other reviews, but that wasn't our experience. Maybe it's just because my husband and I are very friendly, but we found that people here could not have been nicer. A couple of other tips: There is no alcohol in the daiquiris that are in the machines, so if you want alcohol, you have to ask them to add it. I would highly suggest the Ocean Safari Excursion. You get to swim with the pigs, feed iguanas, snorkel and visit some of the other beaches. It only takes a morning and was so much fun! If I had any complaints, it would be the food- it wasn't terrible, but it definitely wasn't great. Also, the resort is in need of some repairs and clean up. It's a beautiful resort, but the rooms aren't terribly clean and smell a little moldy, and there are just touch ups that are needed all around- tiles are cracked, things need to be painted, air vents are kind of rusty, and carpets need to be replaced. These aren't huge complaints, and the pros FAR outweigh the cons of this resort, but they also seem like fairly easy improvements for the cost of these vacations. I have read complaints that there wasn't much to do at the resort, and I could see that- there didn't seem to be much night life , and the resort never actually felt full, which was strange considering that it was at full capacity. However, for us, this was perfect. We came to this resort for a peaceful, quiet, relaxing vacation with no worries or stress, and if that is what you are looking for, it's the perfect place!"
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM