of TripAdvisor Travelers recommend this hotel
We had a wonderful trip to Emerald Bay! The property was breath taking and the water was the clearest I've ever seen. The staff were fabulous - very friendly! Garth the butler was professional and wonderful. Andeeka the server whom we had on multiple occasions was the best there is! Tevin and Moseen were also fabulous. Kenny the photographer was great too. The entertainer in the piano bar was amazing and so interactive with guests. Great voice too! And I had the best omelette ever - with lobster! Made my the fabulous Milicent (if I have the spelling right'). Overall, a very memorable holiday!
"Another fantastic vacation"
We chose Sandals Emerald Bay for our 25th wedding anniversary vacation. It was our third visit to this resort. We decided on this place for 2 reasons...golf and beach. Upon arrival at the resort we were greeted with nice smiles and music from a live band. We were escorted to the Concierge lounge where we proceeded to do the online registration on an ipad. A few minutes later someone escorted us to our room. Our room #1212 was situated in building 1, 2nd floor with a wonderful view of the beach. Our room was great and everything worked perfectly. They had put nice decorations on the bed to acknowledge our anniversay vacation. Nice touch! The beach is probably the most beautiful beach we've ever seen! The water colours are amazing. We never had a problem finding a spot in a beach hut. Most people seem to like the pools which is ok for us! I did find that there was a bit of debris/garbage in the sand on this trip. This could be due to the hurricane that hit them in 2016 but they should clean it up! The water was refreshing and calm compared to our other stays. People were paddle boarding, using the tricycle thing, wind surfing and using the hobie cats. The main pool is not heated but people were still using it so maybe it was just me but I couldn't convince myself to get in it. I also found that it was very loud. The music is blaring. We are looking for quiet and relaxation on our trips. The pool bar was very busy and rowdy and we tried to get drinks a few times but we found that the bartenders were loud and more busy high fiving everybody rather than making drinks so we found other bars to get our drinks during the day. It's too bad because the main pool is amazingly beautiful but we are not looking for a spring break experience. The bartender at the quiet pool is very nice and makes great drinks. The food was great! We had breakfast at Bahama Bay every morning because it was the only place opened at 7:30am. It is a buffet and everything was good and hot. We had our daily morning coffee at the Café de Paris. We had lunch multiple times at the new Jerk Shack. We really enjoyed it! Dino's pizza was also a good choice for lunch. We had dinner at La Parisienne, Il Cielo and Barefoot By the Sea and all were very good! The returning guest's dinner was delicious! It was a delicious Surf and Turf! We recieved our golden sandals on this trip! The chocolate buffet was very good! They are adding 3 new restaurants that are due to open in March 2017. This will be great to have more options. They will be situated near the spa and photo shop. We walked by and looked and they were doing the finishing touches. These restaurants are being built in an existing building so construction was at a minimum. The golf is amazing! What a beautiful but challenging golf course! Greg Norman did a great job on this one! The back nine has the most amazing views! We golfed every morning and truly enjoyed every minute of it! The staff at the golf shop were very nice! One stood out from the others and we would like to mention him...Sam! He made sure we were looked after while golfing. He is a hard worker! We really liked Richard, the golf pro...he was very nice! We played in the weekly back nine scramble...it was fun! All funds go to the Sandal's foundation...a great cause! We used the spa while we were there and it was wonderful! I had a 90 minutes hot stone massage! Very relaxing! We also took advantage of the free photoshoot! Our photographer was very nice and patient. He took beautiful pictures! We took some on the beach and some on the golf course! We booked another vacation for 2018 at the Soon come back desk. Crispin was very helpful and friendly. All in all, we were satisfied with our vacation. We would go back anytime!
We stayed here for 5 nights Feb 18-23. We arrived at this sandals after spending 4 nights at the Royal Bahamian in Nassau. Arriving at Georgetown airport to find my luggage didn't arrive. Once I sorted this with the airline I went to find the sandals desk. We were greeted with cold waters and 2 lovely gentlemen. Was a short wait for our car to take us to the hotel. Our driver was a lovely lady who gave us some info on sandals and the area. Once at sandals we checked in ( club level). Honestly don't see the big hype with club level. Not sure it's worth the extra $. Our room was beautiful. King size bed. Nice view of the quiet pool and small view of the water. Housekeeping was great Food was okay . After 4 nights in Nassau we were over resort food. We rented a car through hotel . Make sure you fill car up on your own or the agency charges 10.00 a gallon. Quiet pool is really nice Beach is amazing - huge beach front. We didnt book the pig tour through hotel - way too over priced We booked full day tour through exuma tours and recommend it - they pick up at hotel ( outside gates) and are same price as sandals but get a full day Overall was nice. Exuma is amazing and we plan to go back - but we won't be staying at sandals. Feel it is over priced.
Our stay was from Jan 19th - 26th 2017. We couldn't be happier with this trip! Nearly everything about it was perfect! Great food, rooms, staff. The water was phenomenal! We stayed in a Walkout butler ocean view suite, one of the rooms at the main buildings on the ground level. The view was nice right from our room. It was a VERY short walk to the quiet pool area and just a short stroll to the beach. The room was very spacious and the staff kept it very clean, and well stocked. LOTS of waters, beers, juices, and our favorite, BUBBLY! The resort itself is fairly compact compared to some we have stayed at, so we didn't feel that any rooms were far from anything, including the beach. The beach was AMAZING! Such soft powdery sand! Clear waters! There were quite a few shelters. We had butler service so we were able to have them reserve us a spot, but I didn't see anyone looking for a place very hard, the beach is really long for a bay and there are lots of cots. The pools were kept very clean even though the breeze tends to blow quite a bit of stuff into them. We did find that the main pool was fairly cool, as most people seem to feel. The quiet pool was heated and very comfortable. Being smaller it could be difficult to find spots there if you don't get there early or have a butler to reserve. The Cabanas seemed to be empty a lot, but that might be because it wasn't the hottest while we were there. We found the main pool to be fairly loud, the bar tenders there are very entertaining and quite active. We tend to keep to ourselves, so we preferred the beach or the quiet pool. There is a hot tub behind the quiet pool, but we didn't use it much. The restaurants were excellent. Our favorite was the italian, both for breakfast and for dinner. They have a Lemoncillo martini that is awesome! The drunken duck has excellent pub fare, Barefoot by the Sea is probably our second favorite. We did find that the buffet lacked a bit, but what they did have was good quality. My wife is Celiac, and found there were lots of choices and alternatives to be offered including gluten free noodles,pizza crust, and even breads for meal starters! The cafe paris is an excellent place to start your day, good coffees' (although some of the specialties are a little too sweet for us) and of course some pastries to get you started! The jerk shack makes awesome chicken! Great mid day snack! The golf course hike is a must if you don't golf. The grounds are kept immaculate. There are lots of water activities, kayaks, paddle boards, aqua trikes, but the snorkeling there wasn't the best. The butlers were a really nice touch, but not at all necessary. We actually found that by asking them for things it could hold you up a little while you waited. But what they did do for us did make things really special. Imagine coming in from a swim in the ocean to find your butler at your palapa, popping the cork on a bottle of bubbly. By the time you get there he/she has two glasses poured for you and snacks waiting! Not exactly a hardship. They do the best they can to enhance your trip. Just keep in mind they aren't personal butlers. They can't be everywhere all the time. They did nice things like set up breakfast at your room, and leave towel art all over the place. They are also a well of information. I would gladly get a butler room again, but could easily go without at the same time. Definitely my favorite place thus far!
"Perfectly Beautiful Place"
I was remiss in not getting on Sandals Loop while at the resort to review our experience and to give credit to many of the Sandals employees, so I will take the time to do this within this review. This was my husband's and my first time at a Sandals resort. We generally have disliked anything "all-inclusive" simply because the term is usually an oxymoron. There's aways something that's extra from premium drinks, specialty restaurants or activities. That's absolutely not the case with Emerald Bay. We put our wallets in the safe when we arrived and never pulled them out. It's such a great feeling not wearing the classic paper bracelet or carrying around an ID card and signing for drinks, food, etc. This is true freedom from care. We arrived at the tiny Georgetown airport, went through Immigration and Customs with relative ease and walked onto the sidewalk where a rep from Sandals was waiting with ice-cold water and a big smile. We were immediately put into a cab with our luggage and driven the 15 min to the resort . Once there, we were greeted with a cool drink, a cold, wet cloth and incomparable service. After a short orientation with a concierge, we were given a quick tour of the property and shown to our room. The was about as stress-free an arrival as I've ever experienced. Without getting bogged down with every detail, let me just say that the service is excellent across the board. Employees are super friendly and helpful. For an entire week, every employee we encountered from the builder painters to the butlers passed us with a big smile, a hello and a how are you or can I help you with anything--no joke, EVERY TIME! These are happy, helpful people who obviously enjoy what they do and show great pride in their island. Meals are outstanding from the specialty restaurants to beach bars. For an entire week, we only repeated a meal in one restaurant because there are lots of choices. El Cielo was delicious and very pretty. Our server, Norma, was so lovely and went out of her way to solve our dilemma in choosing a meal by bringing us a small serving of several items. We just loved her. She's a gem. Antoine, in the French restaurant, made our dinner a special experience and couldn't have been more entertaining or kind. Moseen and Shanton in the Drunken Duck Pub seem to anticipate whatever we needed. Trey, at the beachfront restaurant is charming and fun and we looked forward to seeing him whenever possible. Jonathon, at the golf club, went the extra mile to make things easy and see that we were enjoying ourselves. Pampering is the watchword and even though I always feel guilty getting this type of treatment, I appreciated and loved making new friends among these folks. Whether it is the general attitude on Exuma or the Sandals policy, it works. You won't be disappointed. Tips: The golf course is a gem if this is your sport. We played 4 times and even losing a plethora of balls, loved the course. It's a feast for the eyes. Twice we played first thing in the morning having booked the first tee time several weeks before. Because there were many onesomes behind us, it was a little annoying to get pushed by guys trying to play a 2 hr, 18 hole round. The final two days we changed our tee times to 1:00-1:30 and had the course to ourselves. If staying for 7 days or in a butler suite, the golf is included and is a $125/person value. Many reviews said to book reservations at the specialty restaurants ASAP. We did that but found there were plenty of available tables between 6 and 7 each night. People must eat later because we found the restaurants quite quiet. Try everything. All the restaurants were very good and the pizza, which was available by the slice all during the day or by the pie with an order that took 15 min, was very tasty and a nice quick lunch. There is a lovely lady grilling Chicago hot dogs next to the pool, a huge buffet in the Bahama Bay and yummy lunches and great atmosphere at the beachside bungalow. Water sports are plentiful--paddle boards, kayaks, Hobie Cats, snorkel gear, scuba, water bikes and great ocean swimming. The view from the beach can't be captured by a camera. It will take your breath away. For exercise, there is a state-of-the-art fitness center, a 2.6 mi walking or jogging trail around the perimeter of the golf course back 9, where 6 of the 9 holes are bordered by the sea--incredible! The pristine beach is one mile long and easy and safe to walk. Tennis courts, lawn crochet, water aerobics, pool floats and hot tubs abound and are never crowded. The resort was completely full when we were there this week and last but because the resort is so large, nothing feels or looks crowded. Beach chairs and pool chairs were abundant. Check-out and airport transfers were a breeze. This is a stress-free vaca and against our usual policy of never visiting the same place twice, we booked the same week for next year at a sizeable discount! As much as we felt it was a great experience, we heard some griping from a few guests, especially after a lengthy power outage that mostly occurred from 2 AM to 7:30 AM. Nobody was going to starve or go thirsty but as is usually the case, some folks have ridiculous expectations. The outage was caused by a surge at the main Exuma station. Sandals was not responsible. They were concerned and apologetic but the reality was that it was beyond their control. I've come to realize that sometimes people just like to complain and use the price point as criteria for demanding satisfaction. Being deprived of a hot cup of coffee at 7:00 AM is no reason to get testy. I have less patience for this type of self-indulgent attitude than for the actual problem. I like to keep that in mind when reading reviews. Management sent representatives around the resort later that day to explain, apologize and get feedback. Nobody died or lost a day of vacation and the lengths they must have gone to to get massive quantities of food prepared by 8:30 must have required a Herculean effort. Kudos to Sandals for making things right. It's not as cheap a vacation as a bargain cruise but the amenities far outweighed any cruise ship I've been on . This is well-oiled machine and their mission to put a great product on the vacation market is paying off.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM