of TripAdvisor Travelers recommend this hotel
"Great resort , however unable to use it's best feature"
Stayed at this resort last week, not our first Sandals. The butlers we're amazing and the grounds were well kept. My disappointment came with the swim up pool which was unheated and cold. The small quiet pool was heated some but was like a cemetery . This is the largest feature on the resort and was unusable to 95% of the guests. The second disappointment was in the limited selections for breakfast and lunch, very little to choose from. Love the Sandals brand and heading to one next year with a heated main pool.
The staff was great. The food was great. The weather was windy, but that's just mother nature. But you pay a lot of money to stay at this resort and to have a cold pool is inexcusable. Not one was hardly in the pool. The pools and hot tubs were poorly maintained. Scum, etc. floating at one side. The bubbles didn't work in any of the hot tubs. Overall, the resort has a bit of deferred maintenance.
"Heaven on Earth"
This was my 3rd visit to SEB. I absolutely love it there. I do not feel the need to go to any other Sandals properties. With that being said....I will begin with the staff. From the time you step off the plane Sandals staff are waiting. This year Jeremy Mutton was checking us in very nice man. As soon as we arrived Damion was there welcoming us. As we are walking through the front doors, 2 of our amazing butlers, Quenton and Greg were coming in the other doors with Mojitos for us. We were escorted to our room and the vacation began! We met our 3rd butler later, Lamon he completed the trio. We have requested them again. We hit the pool bar....our old friends were there.. Storm, Aaron and Michelle. Another addition to the awesome bar crew was Irvaughn! Linden kept the tunes coming. I would highly recommend SEB as a vacation spot. I look forward to coming home to SEB every year. The management staff, awesome. Ritchy, Dwayne, Sharline (sp) Crispin. Shalise from wedding dept...so so sweet. Others I don't recall all names! The rooms are beautiful, the water breathtaking. If you go to SEB and do not have a great time.....I will leave that open ended!
I had been eagerly awaiting this vacation for nearly a year and a half, so expectations were certainly pretty high. Emerald Bay was our 4th Sandals vacation (SRB, Ochi, SRC). I am a HUGE fan of the all inclusive experience, where all you need to do is show up and have a good time. That said, perhaps we should have waited a little more for this one, as mid April in the Bahamas, even the southern Bahamas like Great Exuma, was still not the ideal weather. It was SO windy!! SO SO SO windy. With the red flag up on the beach every day of our 7 night trip, that meant no water sports. And the waves were crashing, so we didn't feel that snorkeling on our own was even a safe option. At the main pool, I could sit on a raft, and be blown around the pool by wind power. The main pool water was very chilly. It was hard to enjoy it, and I missed the music and fun when we retreated to the "quiet" pool, which was at least warm enough to enjoy. So there was not a pool option that fit all my interests, and the beach was definitely a no. If this was summer, or even early fall, it might have been better temperatures. It would have been nice to have more entertainment options to make up for the lack of pool/beach experience. But it was rather quiet, even with Reunion Week activities going on. We did take the Island Route/Exuma Water Sports Ocean Safari trip. The pigs are HUGE and come charging at the boat looking for food. It is intimidating! But certainly a worthwhile experience. It was neat to see various islands, and the rock iguanas were pretty neat. But this was a long adventure (4.5 hours) and in the choppy water (again there's that wind) with our boat captain feeling the need to peel around the islands at high speeds, it just got tiring. With a sore back, we didn't take any other excursions during the week. Food at Emerald Bay is great! Surf and Turf (minus the Turf) at Bahama Bay was a great first dinner. Delicious lobster, and I'm not a big fan of warm water lobster. My favorite though, was at Bombay. The Goan Shrimp was just excellent!! Everything there was delicious. Boyfriend enjoyed Soy a great deal. We did notice that all of the drinking water had a heavy chlorine smell and taste. Definitely plan to drink bottled water, or cocktails! The spa is a welcome refuge, and is bright, clean, and huge! We had a great hot stone couples massage. There are women's and men's "locker rooms" with steam sauna, showers, etc. Surprisingly we did not get the sales pitch to buy products after our service. That was so nice, and I wish that Sandals would stop such high pressure techniques at all other locations. Our room was an HJS (or OJ) category in beach house 1, on the far end of the resort. Great to walk a few extra steps to burn off a couple calories. The room was bright and spacious, with 2 windows, and a patio slider. With so much wall space, some additional hooks or hanging space would have been great, rather than tossing a robe onto a chair. Housekeeping came in the late morning each day. Bar service came in the afternoons to restock the mini fridge. Turn down service was around 8pm each night. Little details could have improved this experience- there were many employees who seemed to prefer hanging out with each other around the resort, a copy of the week's itinerary in our room would have been helpful (had to ask at main desk), replacing washcloths with the same number would have been good, too. Everyone gave a smile and a hello, even the gardeners who work every day. The resort is beautifully maintained. Calling to housekeeping for robes, pillows, or towels was easy enough, and using the Loop for staff compliments, or for concerns is a very efficient way to get things resolved right away. We did have an entire day without wi-fi, as it was down island wide. But that's not the end of the world, as that is how it used to be not that long ago. :) We enjoyed our stay at Sandals Emerald Bay, but were ready to come home after 7 nights away.
"Great Beach & Spectaular Golf"
Emerald Bay was our first experience with Sandals. Overall we were pleased we our experience and had a wonderful relaxing week. We preferred not to participate in a lot of the activities or water activities (outside of pool) but just relaxed under the cabana on the beach. The Greg Norman Golf Course is beautiful and in my husband words "very intimidating" but he had a great time and I took pictures and enjoyed the scenery. Note to golfers buy or take a lot of extra golf balls with you. We booked the Prime Minister Suite because it was direct beach front & we stepped out of our suite directly onto beach and were steps from the cabana and ocean. The suite included butler service with was a great experience. We had outstanding service from two or our three butlers (Danielle & Waldon) and good service from one (Tomaz) but they all added to our fun and pleasure. We dined at all the restaurants but Lorain at Bahamian Bay was the most pleasant and welcoming server we encountered. The food was good to very good at most restaurants (I will do separate reviews of the restaurants if possible). The only one that disappointed was the Drunken Duck Pub. On our first night our server (Britney) was rude and didn't want to be there or didn't want us there..so the meal was unpleasant and the food so so. We decided before leaving that we would try the pub again to make sure it wasn't just us. We had a very pleasant server but the food was disappointing. We had two massages at the Red Lane Spa that were outstanding. Thank you Dedrie & Shekera. We have definitely rebooked already to return to Emerald Bay
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM