of TripAdvisor Travelers recommend this hotel
"A Wonderful Vacation"
We just arrived home from our annual winter vacation. This year we were very happy to return to Sandals Montego Bay. We have been to Jamaica five times now and twice at this resort. We were happy to see that Club Sandals at the airport had been renovated and the service there was great. The resort has been undergoing major renovations and I'm happy to say that they are doing an amazing job. Walking into the lobby it looked like a brand new resort, a very bright and modern lobby greeted us upon our arrival. We were quickly escorted to Club Sandals to get checked in. We met our Butler Orian and he escorted us to our room. We had a room in the Palms building on the second floor which was had been newly renovated. Just beautiful, we loved the suite, larger balcony and the beautiful new furniture. The other renovated areas include the Oleander Restaurant, Come Back Soon Office, Almond Building, some of the Presidential suites and the new millionaire suites. They is still some construction going on at the resort down the far end, they are building a breakwater outcropping in order to enlarge and expand the beach area which will be fantastic when it is completed. We were disappointed that the work they were doing on the breakwater outcropping made the water extremely muddy for a couple of days. I did speak to the manager on property to let him know how disgusting it was. The construction did stop for a few days, don't really know if why it stopped but we were all super happy that it did. It was also shocking to see that they were putting guests into the presidential suites while the big yellow digger was working right in front of them. Not my idea of a relaxing vacation, I would not have been happy with that situation. We absolutely love the Playmakers at this resort, especially Scion, Candice and Aleco. The whole team is so very talented, if you are planning a trip to this resort do not miss the evening Encore Performance night, that was fantastic. If anyone who visits this resort loves original art, Scion is an amazing artist and dancer. We commissioned him to do a 5 panel painting for us and we are so happy to bring an original piece of Jamaica home with us. The dive team at this resort is also fantastic, I would highly recommend a resort dive with them if you have always wanted to try diving in the ocean. We loved the diving and snorkeling, saw lots of wonderful fish and coral. The dining experiences at this resort were excellent. We loved Oleander for our special evenings, Tokyo Jo's , Cucina Romano's and Bayside we all really wonderful. Cricketeer's we only went to once, played darts and had a snack. We also really loved the buffet for Breakfast and Lunch, lots of variety. On the beach Dino's served up great individual sized fresh pizzas, that my husband really enjoyed. We enjoyed the food at this resort maybe a little too much... I want to give a shout out to a few of the hardworking employees that made our vacation so great...Scion, Aleco, Candice, Stacy-Ann, Marcie, Ashton, Orian, Carl, Mark (Bayside), Robert (Oleander's), Angela (Room Attendant), Jennifer (Room Attendant, & Carlene. We also enjoyed the birds Macaw Parrots and will miss seeing them everyday. I would highly recommend this resort.
My sister got married here, and the rest of the family stayed for the week leading up to the wedding day. This resort is gorgeous and there was so much to do (snorkeling, parasailing, etc.). The food was excellent and the rooms and staff were too.
"Exceeded All Expectations! Cant wait to go back!"
We went to Sandals Montego Bay to celebrate our 5th wedding anniversary. We were in a butler suite. We read some reviews where people complained about some construction at the time but have to share our experience. The construction at the time was in the main lobby so it didnt seem to be problem whatsoever. there was no noise at night at all. Anyways, I'm writing to tell you that we had a butler suite on the 3rd floor(top) and couldnt have been happier. We were there from 12/15/16 thru 12/23/16. This resort is the cleanest and neatest resort we ever saw, and at 57 i've been to alot of vacation destinations. Our first and definitely not our last Sandals vacation. In fact we have already signed up to go back next year! The restaurants were 5 star, the liquor top shelf, and so was ALL the help, from the butlers to the bartenders to the waiters to the guys working the watersports hut. Gorgeous restaurants and beach, even all the boats and kayaks and hobie cats were meticulously cleaned every day. Quite impressive! Our butlers Nasha and Mykal were awesome, and it was obvious they REALLY cared about our needs and truly wanted us to have the best vacation of our life. They succeeded! Rajiv and Carla also were so friendly and helpfull throughout our stay. Everybody there bent over backwards to be nice and helpful. Our photographer even waded out into 4 feet of water fully dressed to take a pic of us out on the raft we were sunbathing on and it was the best pic of our trip! Its now hanging in our living room. We already signed up to go back, and we cant imagine doing any vacation other than Sandals now! If you wanna relax and be pampered at a beautiful resort in the caribbean, you cant go wrong with Sandals Montego Bay. Nasha, Rajiv, and Carla.....we miss you and cant wait to see you again! Dave and Carol
"The staff and the views MAKE the resort!!"
We really enjoyed our trip to Sandals Montego Bay. We visited for our honeymoon and stayed for a total of 5 days. I will say that we had a bit of a rocky start when we were put into a room that was in the middle of some major beach renovations. We were pretty disappointed since we had never been on a trip together and it was my first time in the Caribbean. The staff did work to get us moved to a room on the second day though and treated us very well. I will say that the staff all-together is the best thing about Sandals Montego Bay. It's obvious that they work extremely hard. Michael, who works as one of the photographers, was the most welcoming staff members we encountered. He shared some wonderful stories with us and made us feel at home instantly. We also had a blast hanging with Jermaine at the bar. He never let us go thirsty and kept us entertained for days. The group that runs entertainment at the resort is constantly running around and encouraging guests to join in on the activities. We really enjoyed speaking with Candice and can tell she puts her soul into her work at the resort. I will say that we weren't completely impressed with the food or the quality of our room(s). Whenever we sat down and ordered food, it really was great, but we wish there were better options when it came to just grabbing something on the fly. The items that you could grab quickly seemed to always be cold and out for awhile. There was also a self-serving coffee machine that seemed to never work. Our meal at the Stewfish was AWESOME. You can tell that they are doing a lot in renovations with the resort since it's the first of its kind. It is great to see what they are doing to improve the property, but our first room in the midst of heavy renovations, in my opinion, shouldn't be bookable at this time. The biggest issue I had was that they put us in that room without even giving a heads up that we'd be dealing with that. We didn't know until they had already brought us to the room. As someone who has never really been anywhere like that before, it set a bad impression. We had to save up for 2 years in order to go on our honeymoon and spent a lot of money (at least what we would consider that) and felt pretty slighted when we were put in that room. I did appreciate that the staff did their best to make it right by moving us as soon as they could.
"Beyond Amazing Honeymoon!"
My husband and I just got back from our honeymoon that was spent at Sandals Montego Bay. Words cannot even describe how happy we were with everything they did for us. To start, we were stuck at the airport for 16 hours at home so we never actually made it to our destination until the FOLLOWING day. We were supposed to check in Thursday, February 9 but actually did not get there until 3 in the morning Friday. The lady who checked us in (I didn't catch her name) was so sweet and knew how exhausted we were and just sent us to our room and had us do everything the following day (thank you for that). We did ask her if she could ask our butler to reserve beach chairs for us and they did! The following day we just had to go to butler services to receive our cell phone and meet our butler. Danesha and Grainville were our butlers and they were BEYOND amazing. Danesha, we absolutely loved her and she did everything for us and much much more! She brought us snacks, made up our room, drew baths for us, reserved amazing beach chairs for us and always did it with a smile on her face. We had her more than Grainville, but when we did have him he was always so happy and conversed with us and worked hard to make us happy! We stayed in the 1 BR Butler Suite and it was amazing! We had a small cozy patio, and a perfect view of the ocean. The bed/pillows were SO comfy. We slept like babies the entire time we were there. The only complaint about the room was the water in the shower took about 10 minutes to get even remotely hot. A lot of times we had to start the shower and wait or we were showering in ice cold water. We never brought this up with maintenance as it wasn't a make or break deal, but just something to note. The grounds were beautiful. Always clean, and always being cleaned. The walk from the butler suites to the main lobby/dining area was a bit of a walk but we didn't mind it. It was more private that way and away from the "hustle and bustle" of everything going on. The gym was amazing and the sauna was HOT. Updated gym equipment, nice cooled area (wifi worked there as well, perfect for music playing) and they always had nice refreshing juices to try (along with some fruit depending on time of day). Onto the restaurants.. Bayside - amazing buffet for both breakfast and lunch (we never had dinner there). Omelet station, cereal, oatmeal, fruits, etc. Always super filling, quick to be seated, etc. Cucina - also very amazing. My husband wasn't happy with his meal, but I was super impressed with mine (for dinner). He ordered the lasagna and said it tasted like it was frozen at some point. I got the grilled salmon and it was FANTASTIC. Breakfast here was amazing and well worth the wait. Oleander - again, my husband wasn't happy with his meal, I loved mine. I got the grilled chicken and it was BEYOND delicious. His meal was kind of confusing. He thought it was going to be lobster and it ended up being a lobster stew. The couple next to us had the same problem and they both said it wasn't that tasty. Also, this restaurant has a dress code but a lot of couples were complaining about it. I mean, we are on vacation what's with the dress code' Toyko Joe's - PASS. Definitely NOT worth the wait. Fresh food and ingredients but it wasn't what it cracked up to be. The only thing that was good here was the appetizers. The actual food had no taste to it and wasn't that good. Mariners/Dino's Pizza - delicious. Perfect for a quick snack for lunch and it was quick. The only complaint we had was if you sat yourself, you waited for what seemed like ever to be acknowledged, and if you asked to be seated the workers would express they weren't a waiter and we would need to wait. So it was very confusing. Most of the restaurants have a host so it isn't an issue, but being ignored for 10 minutes without acknowledgement is. Food was very good and highly recommend. Crickateers Pub - Very good! We ate here twice, once for lunch and another for dinner. Lunch was amazing, very tasty and quick. Dinner was not the same. Same issue as the Mariner, no host in sight so we kind of sat ourselves. We weren't acknowledged for about 10 minutes and we didn't get apps for another 40. We watched people who sat after us get their food before us. Not a huge deal, but kind of annoying. Fish and chips is a MUST here. Royal Thai - (This is at Royal Caribbean) HIGHLY recommend. This is on the private island and well worth it. This was my husband's favorite place to eat. Menu is small but everything was good. We heard a couple people complain about it but if you don't understand Thai food or never had it, I think that's where it comes from. We have had thai plenty of times so we knew what to expect. Cafe Paris - This was our JAM! We went there every night before we called it a night and took some snacks back to our room. Everything was delicious and we loved how you could make coffee in there as well. I did not try the ice cream but my husband said it was amazing. I liked how they had (for the most part) different treats every night. Now, some little things we noticed... We were a little annoyed by how pushy they were with the extras. Everything seemed to be about money with them. When you check in, you are asked if you want to donate. I'm all for donating and maybe it's because it was 3 in the morning and I was aggravated, but I was annoyed by it. I literally spent a ton of money to be here, and here you are asking for more. It irked me a bit. Also, we decided to join their "loyalty" program just to gain some points and possibly use them towards another vacation. They sat us down and again started with the extras, Bank of America card, this and that. They then started with the "if you book another vacation with us you get the 65% off PLUS 10% off, etc. When I mentioned I am in the military and do not know when or where I will even be to schedule another vacation they said "you can book and cancel up to 31 days before your vacation with no penalty". I talked it over with my husband and we came to the conclusion it just didn't make sense to do that because we really don't know what I'll be doing in a year. The minute we said no, they immediately stopped talking to us and were like "ok thanks". We were a little irritated by that because it seemed like because we didn't want to drop another couple hundred dollars on a payment to hold a date, there was no reason to talk to us anymore. The photographers were kind of annoying. When we would just be relaxing they would come over and want to have a full blown photo shoot with us and then mention how you could buy the photos before we leave. I was especially annoyed when we had our candlelight dinner and he wanted to have a 20 minutes photo shoot with us when we were just trying to eat. Another one wanted to set up another shoot with us and we reluctantly said ok and thankfully he never showed up. I get they are trying to help with the experience and capturing the "moments", but I'm just trying to read a book and catch some rays. Sandals does allow vendors to come in and set up tables. I made the mistake of walking over and looking at things and $80 later all I had was a wooden skull, key chain and snow globe. My husband will say this is my fault and I'm to nice, but the vendors here were SUPER pushy and have no idea what personal space is, which is annoying. I took away one star because of our candlelight dinner situation. Before we departed for our honeymoon, I had booked the dinner for us. Online, I tried doing it for Valentine's day, but they said they were all booked up so I opted for the day before. The day after we checked in, I made sure to mention this to our butler. They said it was all set and not to worry about it. The day OF the dinner, I AGAIN mentioned it to our butler who said at about 7:15 (15 minutes before dinner) they would come to our room and get us. We got ready and waited, and waited, and waited some more. At about 8, I called our butler and told her nobody ever showed up. She stated that our dinner was for the NEXT day. I told her no, it was for tonight (I confirmed twice AND had the confirmation email). She came to our room and said they had us for the following day. At this point, we had no dinner plans so I asked if she would squeeze us into Cucina again for dinner. We sat at the main lobby bar and waited and she came over about 45 minutes later and told us that the desk messed up and our dinner was for THAT night. After much confusion and annoyance we finally sat down to eat at about 9:45. My husband was clearly aggravated and was upset that this all went down because I literally confirmed twice and had confirmation. I felt upset because why should I be the one confirming everything, they should have done this for me. I felt if I didn't though, it wouldn't get done. I'm glad I pushed the issue, but even after all that nothing was really done for us. I don't expect it nor is it that big of a deal, but a simple sorry didn't cut it for us at that moment. The bars were all fantastic but the swim up bar one was the best in my opinion. Awesome drinks and it was always a party over there when we walked over. Perfect for the butler suites as they are right there as well. The only thing we found annoying was we kept asking for this certain drink at the main bar (in the lobby that was ON the menu) and every time we asked for it the bartenders acted confused and had no idea what drink we were talking about even though it was on THEIR menu. We constantly had to tell them what was in the drink or where the drink was in the menu. The free catamaran cruise you go on is SO worth it. The funnest we've had on a boat in awhile and it was definitely hopping, that's for sure. The water wasn't as clear as it appears in pictures which we were upset about. I know they make photos look the best they can, but for the first 6 days we were there the water was extremely murky. Like you couldn't see 2 inches in front of you murky. We asked our driver (who brought us to an excursion) why that happens and he said if it rains somewhere on the island it could run off into the water. But then we heard another person say it could be sewage and that's why the locals won't swim in the water. Whatever reason, we were a little disappointed by that. The beach is VERY well kept and they clean it every night which is awesome. We loved just lounging in the big bouys they had floating there and soaking up the sunshine. Just some other tips for people that may have not been to Jamaica before. This was my first time there so these are just small observations. The locals are PUSHY. They are definitely not afraid to blatantly ask you for tips and/or money and will come out and ask you for tips. If you ignore the locals who are selling stuff they will claim you have "no respect" and block you from continuing to walk. If you go anywhere off the resort for an excursion, it's not uncommon to be asked if you want "smoke" or "weed". We were very shocked by this and surprised they were so open about asking for tips like that. A lot of reviewers mention the airplanes. Honestly, it wasn't as bad as everybody makes it out to be. It's about 5-7 seconds of hearing a plane and then it moves on. I get why people wouldn't like that, but we caught ourselves waving bye and looking to see who was taking off at that time. All in all, this was a fantastic vacation. We will definitely be returning and can't wait until we are brought to Jamaica again. Everybody here was SO friendly and made the trip that much better. It started out rough being delayed and essentially losing an entire day, but the resort, employees, and butlers made up for that. Thank you Sandals for making our honeymoon great and making it memorable!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM