of TripAdvisor Travelers recommend this hotel
"Good anniversary trip but not my favorite Sandals"
We had a short 4 night stay here for our 10th anniversary and although it wasn't perfect I still had a good time most of the time. Room: We initially didn't get checked into the room category we paid for but it turned out that we got upgraded 2 room categories without asking. Thank you for whomever made that possible. We were in cottage 14, two buildings to the east of the last pool. It was maybe a 2 minute walk to the center of the resort via the beach or 5 minutes from the garden pathways. Our butler team had chilled champagne, towel art on the bed and welcome letters and treats waiting for our arrival in the room. Beach: The beach is semi broken up by several short piers extended into the ocean. Use google earth to see them as Sandals photo-shops them out in their photos. Why, I don't know, I think they bring a certain distinction to the area and they didn't impact our beach experience. The main portion of beach was just long enough to lay out on. The swimming area was a little small but it was big enough to enjoy. Most of the sea bottom was pretty mushy but it was generally clear of sharp shells and sea urchins. There are sea urchins there but they're generally contained by the sea grasses outside the swimming area. Restaurants: We didn't get a chance to experience the Cocina Romana or Stew Fish . The Oleander was great food but service was slower than normal Jamaican time. We ended up missing the nightly entertainment because we spent the entire evening waiting for a 3 course meal. We've been to Sandals several times now and this isn't the norm so we chalked it up to a quirk or a staffing shortage. Tokyo Joe's was probably my biggest letdown. The food is basically a Mongolian barbecue with limited options for your main course. The setting is nice, sushi was good, just need more options for the main course. If Sandals converted this into hibachi style dining like their Kimono's restaurants I think it would add a lot of excitement at this resort. The Bayside restaurant was our mainstay for breakfast and they always had something that I wanted to eat for breakfast, fresh local papaya being the #1 thing I was looking for. The fresh squeezed orange juice machine with local oranges (the green ones) was awesome. Dive shop: Loved it, thank you Doc (Soriel) for helping me through my advanced open water upgrade in such a short time. I loved all the dives we did, saw a lot of great things that might help sway me into returning to this resort in the future. The resort itself is undergoing construction in three different areas, the lobby, cottage 15 towards the eastern end of the resort and the Almonds building. The Almonds building reno doesn't really affect anyone while at the resort and neither does the building 15 construction. The lobby construction bleeds over into the Bayside terrace and main bar area. We were worried about the construction before we left but it turned out to not be a big deal nor did it impact us during our stay. We did have a hot water outage for one night, two days and we got no feedback from three different avenues of communication. We called the front desk, told our butler and used the Sandals loop messaging system and got not feedback from any of them until a day later (just the hotel manager replying to the loop message). We ended up finding a maintenance worker replacing a large hot water boiler near our room and figured it out on our own. We tried three different methods to get an answer and didn't get one in a timely manner hence 4/5 star rating. That lack of communication for us (not the lack of hot water) made us feel like we didn't matter, something we have never experienced at other Sandals. It left a little bad taste in our time there, resort specific, so it doesn't impact our overall satisfaction with the brand in whole, just this location. Airplane noise: It's loud at first and semi-frequent. After a while you get used to it and it doesn't bother you unless you let it. It honestly wasn't as bad as I was expecting it to be and I wouldn't let it exclude me from choosing this resort. Summary: Good beach, mostly good food, great diving, air plane noise is marginal, lots of construction but not too much of an impact, really close trip to airport, spread out enough to enjoy everything. Cudos out to Ricky, our candlelight dinner butler. The guy made our dinner really nice and memorable, he may be a factor in considering a return trip. Also a thank you to our butler team of Kasey-Ann and Asha. They exceeded our expectations compared to our other butler services in the past.
"Beautiful Honeymoon resort"
My husband and I traveled to Sandals in January for our belated honeymoon. We had a fantastic time and felt pampered the entire time we were there. From the moment we weer picked up at the airport until the minute we left it was incredible!The food is plentiful and amazing and the drinks are strong. Our room was clean and comfortable and the fridge was well stocked. No one accepted our tips for anything...apparently there is a no-tipping policy which was refreshing! The service was impeccable. We ate at Crickets and Fishbones they were incredible and the little coffee shop that is open all day was our go to for snacks and coffee drinks. We absolutely loved our trip and definitely noticed how much the resort prides itself on service. Roger the parrot was also the best!! I would recommend this resort to anyone looking for an amazing honeymoon. Oh and we had an ocean-view walkout room. The view was beautiful!
First visit to sandals mobay was in June of 2009 for our honeymoon... 7 years later and it's everything we remembered and more! The food was great, people are wonderful and the resort itself cannot be beat. Never minded the airplanes, and the construction didn't bother us because it was only near the lobby. Should be done within the next month. Nightly entertainment was awesome and all the playmakers were great. The Cucina Romana restaurant was amazing, definitely make reservations for that. The new rooms in the building above the volleyball court are where we stayed, room 711. Amazing, big comfy bed, patio with tub was awesome and the view was perfect. Room service...no negatives either, fast and exactly what we ordered. My husband went scuba diving a few times and loved it. We have no complaints, would recommend this place to anyone.
"Dinner at Oleanders"
We recently stayed at the Sandals Royal Caribbean Resort in Montego Bay but came to Oleanders for dinner. What a treat!!! We can't say enough nice things about the dinner and the restaurant and the staff. The maître d' that evening was Jermaine - what a lovely person! Attentive, professional, courteous and accommodating. We asked for a table outside on the patio (highly recommend!!) - and after a short wait he has us seated over looking the ocean. Absolute perfection! Our waiter was Claudane - again, attentive, professional, pleasant - couldn't do enough to ensure we had a perfect evening. The food was amazing. We enjoyed our resort but our dinner here was absolutely the best. The setting was breathtaking, the food amazing and the staff so wonderful! Ignore the planes and book your dinner there - highly recommended!!
"Great trip with excellent serove"
We had a great time at sandals Montego Bay!! Spent 8 nights in absolute luxury with amazing service from our two butlers Danesha and Dwayne. I can't express how great these two were. They always surprised us with drinks on the beach and snacks/baths in the room. The resort itself was also great even though we had some clouds the entertainment was amazing wth the playmakers! I dont know how they do it from 10 am to 10 pm they are giving their all to make the guests have a great time. Would go back in a heartbeat and just a note on the planes- don't sweat it not a big deal at all! I would recommend this resort to anyone
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM