of TripAdvisor Travelers recommend this hotel
My wife and I had a great time and had the best butler named Dennis. He took care of everything for us. Rohan the bartender was awesome and I never laughed so hard. The only thing I wasn't crazy about was the food and expected more choices and better food than we had. I would strongly urge anyone who goes request Dennis the butler and see Rohan at the bar.
"OTW Villa Bliss"
Warning, long post. Just returned from Sandals Royal Caribbean Jamaica, where we stayed in one of the over the water villas. We had so much fun just relaxing, enjoying the views and hospitality. I’ll start off by saying this was our first visit to a Sandals, or any all-inclusive resort. We are not big drinkers/eaters and we weren’t sure how we’d like the butler experience. We’ve always wanted to stay in an over the water suite, but didn’t want to travel to the other side of the earth to do it. When we saw these, we decided to spend the $$ and take a once in a lifetime trip. We booked this over a year ago, and we’ve heard the next availability is in 2019. Here’s why. They’re unbelievable. And so was the whole experience. It started the minute we got off the plane. We were greeted by a young lady with a sign that had our names and escorted around everyone waiting in customs to a separate line where we were processed immediately and on our way to the Sandals lounge. Then, into a private car and off to the resort. We were met by one of our amazing butlers (Akeem & Shanetta) and processed into the resort. We were early so Akeem arranged for us to change in one of the OTW bungalows so we could enjoy the resort while we waited for our villa. We were very impressed with the bungalow, AND the fact they let us use it until our villa was ready. I’d have been happy to change our clothes in a spare room. There is a dedicated boat to take you back and forth from the main resort to the OTW suites, and security to ensure only those who are staying in the villas are in that area. When we did get into our villa, we were blown away. The pictures online will show you how beautiful they are, but I don’t think they give you a perspective of how big they are. Not sure if the others are configured like ours, but it was very similar to what you see on the web site. We absolutely loved opening all the doors to the deck area and feeling the ocean breeze. We spent the majority of our time out on the deck, in the private infinity pool, or in the comfy chairs, hammock or large swing. You can also jump into the ocean from your lower deck and swim, snorkel, etc. The villas also have a 78” flat screen TV (that didn’t see any use during our visit until our last night just to check a basketball score) and a great little Bluetooth speaker that we used a lot out on the deck. You are provided a cell phone from your butler that you use to call or text them when you need or want something. We would call in the morning to order breakfast and eat on our deck, did the same in the eve for dinner. We would leave the villa and go kayaking after breakfast and then eat lunch on the mainland. We were very pleased with all of our meals. The selection and quality of the food was much better than we expected, even at the buffets. When staying in the OTW suites, you get to meet with a chef shortly after you arrive to go over your preferences or any dietary restrictions. The food was simply fantastic. Great job Orane! As I mentioned earlier, we were somewhat hesitant about the butler service, but we really enjoyed ours. I’m sure they’re all great, but we felt very lucky to have Akeem and Shanetta. They were very good at making us feel special. They did all the things you read about in other reviews; surprises, creating beautiful dining experiences, arranging activities etc… But what we appreciated was them sitting and talking with us and getting to know them on a more personal level and it made us feel more comfortable. They were just two great young people who did a magnificent job making sure our once in a lifetime experience was just that. If you’re reading this, Thanks again to you both!! We were impressed with pretty much the entire Sandals staff. We found everyone to be friendly and willing to go out of their way to make sure you were having a good vacation. Special mention to the boat drivers Cion & Oshane who always made the short trip to and from the island fun. Long post, I know, but hope it helps someone decide if they want to try it out. The only other Caribbean destination we’ve been to is Grand Cayman. The beach here is not as nice, or as some others on Jamaica from what I’ve heard, but for us, it was all about the OTW experience, and we were certainly not disappointed. Loved it!! $$$ well spent!
"Excellent and Convenient to the Airport for Shorter Stays"
They are close to the airport which means a 15 minutes bus ride. Bad news is close to the airport means you will hear plans. If you are from the city, you will barely notice. The beach is small but cozy - I prefer the quality. We stayed in Barbados last time and it remains my favourite but RC has its own charm. Things are close but not crowded. Food is always an issue for us as my wife is gluten and diary free. Every meal was started with the server asking if there were food issues. They were always able to accommodate and modify almost every dish. Best meal was the jerk pork and the food at the French restaurant. The room had only one annoyance. The shower head was added to the whirlpool tub as an after thought. No door or curtain so some water on the floor. This was the only thing keeping me from a 5 rating. The entertainment was better than most. There were great should and their entertainment director (Carlos') was amazing...nice. I recommend and plan to return. Very convenient for shorter stays and still have the quality Sandals experience.
"Beautiful Property, Great Vacation"
We have been to Sandals several times over the years, and to Jamaica multiple times. We decided to spend our 25th anniversary at Sandals Royal Caribbean and eagerly awaited our trip. We arrived early in the morning and to our delight our room was ready. Due to the fact we had been at Sandals many times, I had asked for a complimentary upgrade but I was told they were booked. The day was beautiful so we went off to the beach. Later that day, we went back to the desk and were told we were being upgraded. What a great surprise! Unfortunately, the room safe didn't work and there were several calls but, it didn't matter, we just put our valuables in our suitcases and locked it. The television didn't work either, again, we placed a call, and waited, but my husband fixed it as best he could; again, it didn't matter, how much television are you watching on vacation' The beach is small, but very nice. The room was great, with a view of the sea. The property is very pretty. What makes this resort stand out is Tracey-Ann! She is a fabulous employee and she was the highlight of the trip. She is out on the beach every single day with a smile on her face and talks to absolutely everyone on the beach. She works so hard serving drinks and remembers everyones name and makes you feel great! We loved speaking with her everyday! The staff works so hard and they are so friendly, they truly make you feel welcome at the resort. The restaurants have fabulous food, no complaints there! The drinks and bartenders are fabulous as well. The great part is that you can go over to Montego Bay as well to use their facilities. We didn't have a problem making reservations or going over there. The food was fantastic and so were the drinks. The entertainment was also very good! The downfall of our trip was the next to last day when they thought it was our day to check out and woke us at 6:00 am to come down to prove that it wasn't our day to leave. It was a little disconcerting to say the least. It was also very difficult to deal with rebooking our trip for next year. Having to repeatedly go back in to get a price and then ask was also disconcerting.
It's our first visit to Jamaica and for sure it's not our last.The water villas are amazingly beautiful and our butlers(Nivaldo and Mathew)were so welcoming,professional and very helpful.Not only our butlers were nice but all the people working in the resort were so friendly specially the guy who watered our private dinner Kerome he was amazing and funny.Thank you Sandals for making our honeymoon extra special.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM