of TripAdvisor Travelers recommend this hotel
"First experience in Jamaica. "
We originally were supposed to be at Bahamas Sandals Oct 1-7 and luckily our friends had booked a trip through Expedia they were sent an email notifying resort had closed. We were never notified by Sandals, which we would've been stuck last minute changing plans had our friends not been notified by Expedia. So our plans were changed to Sandals Caribbean in Jamaica for same dates. Well then hurricane Matthew was set to hit Jamaica and I called several days ahead for updates, and was told multiple times "there are no weather issues for Jamaica". Felt they were not being honest and wanted you to not change your plans. We made the decision to change to Oct 16-22 instead and was given a butler this time. Which was a nice upgrade and was told it was an even transfer. Also had to cancel a tour that had been booked. Well then my credit card was charged for $179 and no one could tell me why except it was a difference in room, but they assured me that would be refunded along with the $190 for excursion that had to be canceled. Weeks went by and still nothing on my refund. I called multiple times to customer service and always told someone would resolve and call me back. Never once was called with resolution. I was pushed off my customer service multiple times and told me their really busy and I need to wait. Upon arriving at resort our checkin process was easy and fast at Sandals loyalty lounge . Room was a honeymoon pool ocean view. The room appeared clean but also if you looked too closely at mattress pad, rugs, and floors it wasn't great but not terrible. Damien and Orlando were our butlers and both were great. Damien always went the extra mile, Orlando was just kinda always walking around never really checking on us, and forgot to do some things asked. But understand they are busy but also glad I didn't pay extra for the service due to I can book my own dinners and put a towel on a chair. Damien did a special set up for my husband's birthday in our room that was very thoughtful. I did go to Sandals loyalty to address my refund issue and was placed on hold for 45 minutes and was told they couldn't find my refund results and guy was so rude on the phone. Shanika (spelling') told me she would keep checking and would come to me when it was settled. Next day she came back once again asking me for the same info all over again, and I had to show my credit card statement on my phone while trying to enjoy myself on the last day of my vacation. Finally by the end she said I should be refunded within 10-14 days. We will see....Amazing the cost of Sandals and this being our second stay in a year and they will fight you for weeks over $369. We did go to book a third trip to use our loyalty discount and they tried to have me sign the wrong trip chosen(that was thousands of dollars higher), and then could not get it straighten out. Said would have it by next morning when we left. Nope, still some email had not arrived to them with correction. Said she would email me soon. Still no email, but be sure they already charged by credit card deposit. Really enjoy Sandals but really feel they need to step it up to returning customers and work out financial kinks.
Had a fabulous week here! Chico and Kevin aka Big Bird were absolutely brilliant. The resort brilliant. The French restaurant great for breakfast and the Italian was my favourite for dinner! The beach side bar and food was great too.
We married at this resort and Tannif & Samantha, the wedding planners, gave us the wedding of our dreams. They met my every need as the bride and my groom was not left out either. The butler service was great, thank you Bernard and Katrina! They kept us organized and made our dinner reservations even for the group which was about nine people. On our wedding day and the days after, they dressed the room with flowers and well wishes. We were even sent a special cake. My butler even ran us a nice bath with flowers. They went out of their way to make sure we always felt special and had everything we needed! The highlight of my stay was the fire dance who performed at the wedding. His show was spectacular!
"Another lovely week in Jamaica "
This year, we decided to try the Royal Caribbean resort. My husband wanted to make the celebration of my 60th birthday super special. He went all out and we went first class all the way. We flew down first class for the very first time for both of us. That was great! It was a great start to the week. We were met by our friend Lloyd Lewis who has a private car transportation company. Mr. Lloyd has chauffeured us to our resorts 3 years in a row. We recommend him very highly. When we arrived, we were met by our butler Kenisha. She took us to our suite, which was a swim up suite. The grounds were immaculate (as are most all sandals properties). The pool area outside our suite was crystal clean with lush vegetation and a "poor man's orchid tree" with its resident hummingbird. Later in the week we took a tour of the property with one of the groundskeepers who gave us the information about the tree and that the male hummingbird claims his territory tree. The suite was beautiful but a little dated. The ensuite was magnificent! Literally, the shower itself was almost as large as my entire bathroom at home. Plus,there was a jacuzzi tub. It was lovely each morning to go out onto the patio and have coffee before heading off for breakfast. Of course, we could have had room service, but we enjoyed going out to the buffet. André was our other butler, and he often had chairs and a cooler ready across the pool from our room. Kenisha often set up for us at the beach. I should mention that my husband had some health issues and was taking some very heavy duty antibiotics. So, our time in the sun was very limited. Our butlers were so wonderful and took such good care of us. We had mid morning snacks, surprise lunch at the beach, lovely drinks (both alcoholic and not) ice cream in the afternoon and warm cookies at night. Our dinners were always by reservation and they took great care of us. People ask is why we always go to Sandals resorts and we tell them that it is worth every penny and more to be taken care of the way they do. We have been in butler suites, nice middle of the road type suites and way down on the price scale and no matter where you sleep, the staff treats guests like they are the only ones there. People always ask us why do we not go to Sandals resorts other than ones in Jamaica and it is easily answered....it is the people of Jamaica. They are the most accommodating, kind, polite and giving people. If you want to feel like royalty, Sandals resorts in Jamaica is where it can happen.
"Visited 3-10 Oct 16"
We stayed in the St. James building which is centrally located to all the restaurants and main pool. We absolutely loved the resort with its beautiful gardens and the oh so friendly Jamaicans. The food was regal and they made us feel special at ever lever. Our Butlers, Andre and Kenisha were wonderful. They both were more than professional and catered to our every need. There was more more special person that we met. Her name is Jodiann and she seemed to be everywhere. Regardless of when we met her she was right there to make our trip memorable. She has aspirations of someday becoming a Sandals butler and I think she would make a good one. Thanks Andre, Kenisha and Jodiann. We hope to see you all again next October.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM