of TripAdvisor Travelers recommend this hotel
The hotel is in good location, the breakfast is good, wellness area is one of the worse I've been in ski hotels, completely small and not cozy. Service is good, waiters were very polite, did everything to help and please us. the rooms (very old fashion) were not inviting at all. Overall way too much money (we paid 400 usd for a double simple room). I wouldn't recommend it just because the value for money is not good here.
"Excellent Accommodation in Zermatt"
Best view of Matterhorn. Conveniently located, 5 min to the train station and 1 min to a gondola to Sunnega though a secret tunnel. Very comfortable, very clean at home feel. Professional, knowledgeable friendly staff. Great value. Definitely going back.
"Beautiful Ski Chalet in the heart of Zermatt"
My husband and I stayed at Chalet Hotel Schoenegg for 2 nights in January 2017 and were extremely happy with our experience. Having read other reviews on TA we emailed the hotel prior to our arrival and asked for a shuttle pick up from the Zermatt Train Station to be arranged and the porter was happily waiting for us when we alighted the train - the service is also free of charge which we were pleasantly surprised about! Given Zermatt is car free, it's a very good service the hotel offers to assist in getting the bags to the hotel, however it really is only a 10 minute walk from the station to the hotel if required. The hotel has built a tunnel beneath the Chalet to allow easier access to the town and saves you walking down the steep hill from the hotel. The tunnel is accessible via a swipe card given to you by reception upon check in. The dining at the hotel is also very good. We had breakfast included in our rate and the buffet was plentiful with everything you could possibly want, and also includes espresso based coffees. We ate dinner at the hotel one night and the food was sensational and the service great, my only complaint was that when the waitress offered to bring us water, she automatically poured sparkling water which we were forced to then pay for - lesson learnt, always ask for tap water. The only other negative I have and the reason for the 4 star rating was the bathroom in our room. The shower head was almost completely useless, and either sprayed the water at an awkward angle so that you couldn't really get under it properly, or when adjusted, sprayed water all over the bathroom soaking everything (our room was 403).
This hotel had a great location, great view of the Matterhorn from our room and great log cabin feel. The staff was very helpful although the hotel restaurant was overpriced. There is a convenient little tunnel that goes from the bottom floor of the hotel to the main road with easy access to the train and the main town. Such a wonderful stay in Zermatt with nothing but good things to say about the area.
"EXCELLENT BUT SLEEP IS IMPOSSIBLE"
This is an excellent hotel with great service , ambiance, superb views and food. It was ruined for us however by being in one of the rooms that had giant searchlights advertising the hotel directly outside our window so that even with the curtains closed it seemed like bright sunlight in the room all night making sleep almost impossible. These were only turned off when I rang at midnight each night and on the last night, they were left on all night . So although we love the hotel we shall not be returning as sleep is very important to us.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM