Great location 5 mins walk to Darling Harbour The room decor was lovely and so spacious I have stayed here twice now and would definitely go back again and the price was right!Comment of F. JACQUELINE , Australia the 2016-08-24
Myself and a group of friends stayed in the 3 bedroom penthouse apartment over the weekend. We had been organising this night out for so long and couldnt wait. Then we got into the room. The air conditioning didnt work (extremely hot day) we made several complaints before finally being told it would not be fixed for us and given fans, which made no difference what so ever. No refund was offered even after requested and have since tried to contact the hotel with no response either. The room was filthy, stains on the walls and windows not cleaned since jesus was a boy. Dont even want to imagine what was on them. Within no time of taking our shoes off and walking around our feet were black. Do your self a favour and stay somewhere else. We had even arrived 30mins early and was not able to get in cause the room was not ready, well looks like it has been unready for a very long time. Had to leave the windows open with hope of the smallest breeze therefore being woken up early next morning in sweat listing to the sound of traffic.
"Absolutely Fantastic, Perfect, thoroughly Recommend it"
Keiran at reception was Absolutely Fantastic. We arrived early (7:30am), he phoned us when our room was ready about 11:00am and allowed us to check in early. Which was very much appreciated. Because we were staying 6 nights he gave us a larger room. He wanted us to have the home away from home feeling. Keiran really made our trip, from the moment we walked into the hotel, the room, Keiran allocated us, his warmth and friendliness was a great start to a Truly Amazing holiday. Hotel location was central to everything. Service of the room was excellent we were given fresh towels everyday and the sheets changed every other day even though I had made the bed. All the Hotel staff were friendly. Will definitely stay here again and if I had any say I would give Keiran the Customer Service of the Year Award hands down. The hotel is very lucky to have an employee who really cares about their Customers Experience.
"Over night stay "
Close to all amenities... walk to the harbour and shops a short up hill walk away .. clean and tidy rooms ... reasonable cost .. ... short taxi ride to the wharf if your cruising ...while your there walk to lot 1 for dinner you won't regret it
Spent three nites here with my wife and our 9yo & 3yo. Apartment comes with a kitchen and living area, which is perfect for us. Location is perfect, almost within mins walk to all landmarks in Sydney and we never had problem getting anything or anywhere we needed. Staffs were pretty helpful and quick to response.
"Friendly and helpful staff"
The hotel is conveniently located and easily accessible to the many places of interest. It is only about 3 minutes walk to the famous Queen Victoria Building. It is also within walking distance to the Star casino. The service apartment is spacious and clean, although the bedroom is a little small. As the apartment comes with a living room and kitchenette, the small bedroom can be overlooked. Housekeeping standard was not very satisfactory. On certain days, the service was haphazard. The beds were not properly made, and toiletries were not replenished. The reception staff were efficient, helpful and friendly.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM