Great location 5 mins walk to Darling Harbour The room decor was lovely and so spacious I have stayed here twice now and would definitely go back again and the price was right!Comment of F. JACQUELINE , Australia the 2016-08-24
"Disappointing service from management"
This apartment hotel is very well situated. The apartment was refurbished with good linen, comfortable bed and good carpet and curtains. It was let down a little in the bathroom where there was mould in the bottom of the shower stall, although everything else was fine. This was apart from a very poor air conditioning system which was set at 18, but as elevator conversations with other guests attested felt more like 25 degrees. It also had a brand new television which had not been tuned in and wouldn't work with on screen instructions written in French. For 3 days we tried to get it sorted, missing out on a range of important cricket matches, the news etc and the ability to relax. The weather was very hot and so we spent afternoons in the room with nothing to watch. The second day we were told it was fixed but it showed only Channel 7. We were told that all the rooms were like that! We finally, after much frustration and searching Google tuned it in ourselves. Apart from this frustration each day, the most disappointing aspect was that at no time did the hotel staff apologise. This continued to be a pattern when we had no towels left after servicing and I had to go to the desk to get them. No apology! It further continued when on returning close to midnight one night we found that our room key did not work. My husband had to go down to have it recalibrated. No apology! When we then went to access the safe, we had been locked out of it as well. We called down to get someone to open it and there was a long delay before it was also recalibrated. This took away much of the joy of a great night out and meant we had a much later night than we should. Once again, no apology! On check out there was no interest in whether we had enjoyed our stay. The staff on the ground were very pleasant, but management certainly could improve their attitude to paying guests.
The room was very spacious and clean. We had an outlook over to Darling Harbour except there are hotels that spoil your view! It is very clean, towels get changed every day. Roll up bed is not the most comfortable, but it fits in the room fine and di the job. There is a small kitchen with everything you need, tea and coffee gets replaced. It is a great location, just 5 minutes walk to darling harbour and easy walking distance from the rocks, circular quay, etc. Their air conditioning system needs a bit of attention but our problem with it was soon sorted. The staff are very friendly, The two staff on duty on 27th December in the evening were most helpful to us. We were in a room about half way up the hotel, so didnt hear much street noise, apart from motorbikes which there seem to be a lot of around. It is in a main street so there is a lot of traffic going by but it did not disturb our sleep. A great stay.
"Great stay, would recommend it"
The room is fine and comfortable, have a small kitchen if you want to cook, as well as washer and dryer. Very spacious. Facilities are good . Very close to everything you need, very very good location. Walking distance to many restaurants, cafes, stores and the harbour. Staff friendly and helpful, especially Mr Binod.
We have stayed here before and were pleased to find the staff friendlier than before. Kieran was extremely helpful at reception and changed our room when we were disappointed with the lack of a view over darling harbour. The rooms are large and comfortable. The bathrooms are dated but ours was clean. The location is great and you get 15% discount at the attached cafe for breakfast /lunch (brew bros). Only downside was the truly hideous artwork (kind description) on the walls - obviously someone went to Bali and picked them up en masse for a buck each. And there were 3 of them!
"Sydneys 3 day adventure"
Great place, deluxe room with all amenities. Stayed 2 nights,Great staff especially Kieran. Having your own kitchen and a laundry within the room made it a nice experience. Mini bar fully stacked but if you wanted more you were able to walk down to the supermarket (down the road approx. 100 meters) and purchase items to take back to the room. Very close to Darling harbour complexes, and 20 min walk to Sydney harbour bridge and opera house.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM