"Had a wonderful holiday!"
Thank you Unlimited Vacation Club! At all times staff were friendly and helpful. Food was excellent with the choice of a variety of restaurants. Beach front is amazing!!! Great place to rest and relax.
We had an excellent trip with 16 family members for my daughter's wedding. Every single detail of the wedding was handled perfectly by the resort and fabulous staff! I highly recommend this resort for a beautiful destination wedding!
"Third time and just as good"
This is the third time we have stayed at this hotel and we were worried it wouldn't be as good. However that is not the case and as soon as we arrived we felt so pleased to be back. Nothing much has changed since the last time we were there over 2 years ago. I don't remember there being a 'no booking policy' for the restaurants which is something that seems to work well for most of the time. We arranged our own transfers through Canada transfers who were excellent. It cost 97 US dollars for 6 of us return and the mini bus was air conditioned and modern. The pick up was prompt and didn't drive like maniacs. We were in the bog standard rooms which were fine and very nice. We didn't have a pool or beach view but we really were not in the room much to worry about that. The beach is wonderful and you can use the hobbies and paddle boards and canoes as part of the all inclusive package. There were a few vendors on the beach but they didn't hassle you at all. We did not have any problems getting chairs with umbrellas and only on one day did they take away some towels I put out one morning as I went for a run and when I got back they had been removed. We came with dollars and Mexican pesos but really you can get away with just dollars everyone quotes you both wherever you are so in hindsight would not have changed my pounds into pesos. We tipped and the reception staff will happily change your larger notes into smaller denominations when you ask. We were a bit worried because whilst we were there two big conferences were on and there seemed to be hoards of people and it changed the atmosphere a bit . However it did not spoil our holiday. I won't say much about the restaurants they were all good . The service and food in the steak house was the poorest and not as good as the other times we have been there. We struggled some nights wanting to see the shows which were excellent and trying to get a table without having to eat ridiculously early which could be a avoided if we could book but that was our choice to risk it ! We went out to Cozumel one day on a day trip. We got a taxi from reception which was 380 peso's each way. Then the ferry was 300 pesos and once there we hired bikes and cycled a fabulous 62 km loop around the island which was spectacular . If you like cycling we highly recommend it and lots of nice bars and restaurants on the way . If I could suggest just a few things that could be even better it would be to do something about the queuing for breakfast buffet and get the waiting staff to serve coffee and water quicker at breakfast. Also it would be lovely if there was some recognition for returning guests- sandals resorts have an excellent loyally programme that does encourage you to return. We have been 3 times now to this hotel and bought friends with us and there is no acknowledgement of this. Even if it was an upgraded room it would be nice. The staff are excellent and the resort remains one of our favourite and absolutely recommend to anyone wanting to stay in the area - you will not be disappointed
"Vacation with friends"
This is definitely a five diamond resort! The service was top-notch. It couldn't have been any better! Room service was wonderful. The beach was beautiful! Food was very good. My only complaint was the service at breakfast when dining outside at the World Cafe. We often had to track down a waiter to get refills on water, coffee, etc. Our building,concierge, Arturo, was the best! He went the extra mile for us.
"Nice couples all inclusive get away"
As frequent travelers, we usually do not stay at all inclusives, so that we can explore and be adventurous. Secrets Maroma is a great all inclusive resort for couples. Our room was lovely, comfortable, and spacious. The food was flavorful and diverse with 5-6 restaurants to choose from. The pools have areas where you can relax, or be active in volleyball and other activities. The staff was fun- especially the entertainment staff. We participated daily in different activities. The beaches were beautiful for the first couple of days, then were loaded with sea weed, so we didn't go in the ocean much. Workers and bulldozers work daily to remove the large amounts of seawood. This was really the only downside to the resort, which they of course have no control over mother nature, and did their best to keep the beach clean. Secrets is not cheap, but it includes everything you need and the staff goes above and beyond to assist you in anything you may need. The only negative regarding the service is that they did try to push a time share(they call it something different) by offering a special breakfast or free massage to listen. We said no twice to avoid this and by the second time, we were not asked again. Can't go wrong with Secrets resorts!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM