"WOW! Incredible resort!"
Just arrived back from an 8 day stay. We were completely overwhelmed with everything about this resort. I honestly can't find one negative thing to say. Gorgeous resort. Beautiful rooms, terrific food and fun shows. The beach front is incredible. The pools and the entire area is stunning. And the staff is unbelievable. They are so friendly and attentive, and willing to do anything to make sure you have a great stay. The food is excellent, our buffet breakfasts each morning at the world cafe were a highlight. Our concierge Roberto was amazing. The entertainment crew, Nacho, Polo, David, and the rest were so fun, I looked forward to each day to see what they would come up with next. The shows were terrific, and all the little touches throughout the resort were impeccable, such as turndown service, excellent attentive housekeeping, and the private little spots throughout the resort for couples to relax. We had a romantic photoshoot with Lucy, and now have a lovely book of Maroma memories. She was so fun to work with, and made us very comfortable. We were there as a couple from Sunday to Thursday, then our group of 68 arrived Thursday to Sunday. Everyone in our group agreed that this resort was perfection, and definitely would be a great choice for our annual January trip. I hope we can make that happen. Thank you to everyone at Secrets Maroma beach, you are our new first choice as a vacation destination!!
"Secrets Does It Again"
This was our tenth trip to Mexico for me and my husband. We have stayed at numerous resorts in Mexico, and stayed at Secrets Playa Mujeres two years ago. Based on the great reviews of this resort and our past experience, we decided to book. We were not disappointed. The service was fabulous, as always. The rooms were large, but privacy is limited in the bathroom. Not a problem for us, but could be for some. Rooms do have different views of the resort. Ours did overlook some of the resort, but not much of the ocean. We had some trees outside, which housed very noisy birds who chose to screech in the early hours. This can be a problem if you like to sleep in on vacation. The restaurants were the same as the other Secrets resort and do not require reservations, except if you want to sit at the hibachi. Just a note, pants are required for men. Room service was also exceptional for breakfast and dinner. We love the box available for placement of your meal so they never have to enter your room. The entertainment was the best we've seen at a resort. The Beatles show and the Rock Show were our two favorites. The comedian was also pretty funny. We enjoyed all the shows, but felt these were the best. There are also talented singers nightly in the lobby. There were plenty of seats at the pool and beach with an abundance of towels. The service here was phenomenal. They always kept our drinks full and brought food if requested. Tips are not required, but the wait staff absolutely deserve a tip. There's a great food stand by the pool with a nice selection of food. They make great brick oven pizza. Each building has a concierge. They can be found at the desk on the first floor. They can help with reservations, getting taxis, etc. Miguel was our concierge for the week and he was awesome. I was impressed that he remembered all the guest's names. My only complaint about the resort would be the sales pitch for the vacation club upon arrival. I do not want to listen to a sales pitch on vacation, especially after a long flight. I refused to listen to it, and they had me sign that I was not interested. They will try to pass you off to a representative, once you check in, so beware. If you want a relaxing vacation at a resort off the beaten path, this is the place for you. The service, food, entertainment and beach is second to none.
"A first class resort with exceptionally friendly staff"
My wife and I were on an incentive trip with my employer. We are not big beach resort people, but our exprience on our long weekend - thursday to sunday was first rate. Large and well appointed rooms - quality amenities and wonderful building conierge Roberto in our building 26. Only wish water pressure in shower was a little stronger. Food was excellent - we ate at poolside BBQ, Mexican, World Buffet and Japanese. All were excellent in food quality and service. Beach is first rate with great sand and lots of chairs, umbrella, thatched roof huts. Would definitely recommend this resort for couples or extended family vacations.
I apologize for the length of the review, but I try to be detailed and objective! This was our first time at a Secrets resort. We have previously stayed at Grand Bahia Principe Coba and Sian Ka’an several times, as well as Riu Palace Punta Cana, so those are the resorts we have to compare this one to. We are a gay married couple in our early 40s, if that makes a difference. In a word, Secrets Maroma Beach is AMAZING. Be warned if you’ve never been here before, the approach the hotel is pretty secluded. You turn off the highway at the Burger Stop and, while there are small signs for the hotel along the bumpy road, there really is no grand entrance. I think it’s actually nice, part of an overall understated elegance throughout the hotel. We stayed in a Preferred Club Ocean View, so upon arrival were offered a cool towel and taken by golf cart to the preferred club lounge for private check-in. The staff in the club house was great, and while it’s true that the alcohol you get in there is mostly the same as you can get everywhere else, it was nice having a quiet place to retreat to, where you get even more personalized service (above and beyond the great service provided everywhere on property). A word about the Unlimited Vacation Club timeshare pitch, since it is talked about so much in reviews: after getting our keys, we were brought over to the club desk to get our coupons and listen to the guy’s initial pitch. After I told him we really weren’t interested, and let him know that we wouldn’t be joining him at breakfast and wanted him to tell him that upfront and not waste his time or our time, he was perfectly ok with that, and sent us on our way. We ran into him later during the week and he was just as friendly to us. There really was no pressure once you said no. I think the problem is people don’t just say no, they say “we’ll think about it” and then not show up to the breakfast. If you’re polite, but clear, you’re fine. I really didn’t have a negative experience (unlike at the Bahia Principe time share sale!). We were in Building 25, right next to the club lounge, great location close to the pool and beach too. Our concierge, Fabiola, was FABULOUS. She got us the exact time we wanted at the teppenyaki dinner, and assisted with a minor problem we had concerning cold water pressure in the morning (there was some repair going on that affected our room). She also took care of arranging luggage transport etc upon check-out, and answering general questions all week, truly a pleasure to have around! Some notes about the room: We had room 2530, third floor on the end. We never heard any noise from above or on the one side that we had neighbors. The room was well appointed, the bed was softer than any I’ve slept on in Mexico, plenty of pillows, etc. TV had the usual selection of channels. We also brought our Amazon Fire Stick and had no problem plugging it into the back of the TV, connecting to the internet, and watching Netflix or Hulu, etc. Some resorts disable the other HDMI ports but our fire stick worked perfectly fine once we figured out how to log in to the internet through the TV. The bathroom comes with a lot of amenities, and the shampoo and body wash bottles are MUCH larger than anywhere else I’ve stayed. I easily could have used the body wash all week and not run out. And the toilet paper was thick and soft. There’s a magnifying make-up mirror, and hair dryer in the room. One note, you and whoever else is staying in the room with you better know each other intimately, because the frosted doors on the little toilet room don’t block out much noise. There’s a noisy fan in there to help mask noises, but that’s about it. The rooms also have 2 USB charging ports at the desk. There was never a shortage of places to plug stuff in. We had our own wifi router in the room (not sure if all rooms had one, but ours did), and wifi wasn't a problem at all during our stay. There’s a Nespresso machine in the room for the coffee lovers. I used the soaking tub on the balcony multiple times, but still found myself looking over to the non-preferred club room balconies, which had no tub and thus had room for 2 chairs and a small table, and wishing we had more seating on our balcony. I enjoyed the tub, maybe put one chair out there in addition to the bench' Mini fridge was restocked daily, and any requests for more diet coke, more M&Ms, etc., was fulfilled. Turndown service was nice, with chocolates and a newsletter of the next day’s activities provided, as well as a weather forecast. Now on to the rest of the hotel! Two of the best things about Secrets are 1) no wristbands needed and 2) no reservations for dinner (except for teppenyaki). I loved being able to dine at my leisure and not be bound by a reservation. We ate at every restaurant and didn’t have a single bad meal. We went to Portofino at the beginning and end of the week, and the waiter on the last night remembered us from the first night, which was impressive. I’ve read complaints about the Mexican restaurant, El Patio, but the only thing I can think is that people are expecting Tex-Mex, or what we consider Mexican food in the US. These dishes were authentic Mexican and we loved them. We had trouble figuring out which place we liked best! The buffet was great for breakfast, lots of choices, multiple egg stations, a crepe station, etc. Service during breakfast was inconsistent for us: once or twice we had waiters who were pretty slow with the drinks etc, but the other five or so days we had excellent waiters. Freddy. In particular, went above and beyond. Also, the buffet hostess Karla remembered our names after the very first meeting, and always provided exceptional service. For lunch, the buffet selections were lacking (at least compared to larger resorts). Specifically, if you wanted a hamburger, they didn’t have it at the buffet, you had to go to the grill by the pool, or the Oceanside Restaurant. They also had wood-fired pizza, but only next to the pool. It would have been nice to have that at the buffet too. You never lack for food at Secrets, you just need to know where to get it. On multiple days, they had special food events like an Italian night by the pool, a seafood beach lunch party, and other fun dinner events. Check them out! There’s a sports bar with pool and ping pong (and life size chess), and the bar has a very small space for exchanging books. For organized activities, the entertainment team does a good job of getting people involved without being too pushy. They set up a life-sized Angry Birds game on the beach which is hilarious, and do volleyball, horseshoes, tennis, bocce, you name it. There’s a decent gym at the resort, and they offer yoga classes too. Apparently Crossfit classes are also offered! We spent every day at the beach, and Eduardo was of great service, setting up our beach chairs and checking in on us to see if we needed anything, and was great letting me practice my Spanish with him. Also, Armando the beach water made sure we never had an empty glass. He was a pleasure to have around all week long! With secrets, you don’t need towel cards or have to play games exchanging towels. You just take what you need. You like having six towels on your lounger' Take six! LOL. And unlike most resorts, the loungers have cushions on them. We would be out by 9 am and would be among the only ones on the beach, around 10:30 or 11 is when the chairs filled up. But even if you couldn’t find any, if you asked the staff, they would get you some. You just needed to ask. I’m not sure how quickly the chairs around the pool filled up, but we’d go there in the afternoon and would be able to, at minimum, find chairs around the shallow pools, if not the heated pool or the infinity pool, but we never lacked for chair. And Bernadin the drink server around the pool was most friendly and kept us well hydrated. Even if you go to the beach all week, make sure you’re at the pool for the foam party. That was a blast! About the alcohol: Secrets carries some decent name brand stuff, Makers Mark, Grey Goose, Absolut, etc etc. And they have no problem pouring it for you, but you have to ask for it. If you just ask for Vodka and Cranberry, the bartenders will use the well brand. Same with the rum. Make sure you ask for the brand you want. Another note, despite all of the great brands, for reasons I couldn’t quite understand, they don’t have Captain Morgan rum, and the substitute rum just isn’t as good. The bartender tried to explain how it was a contractual issue. Whatever it is, they need to fix it, because I love Captain Morgan rum! Oher reviews say the preferred club wasn’t worth the extra price, and I’m wondering if these folks used the spa. Preferred club guests get free use of the Hydrotherapy Circuit at the spa. Our only mistake was waiting until halfway through our stay to check out the spa. We should have started going the minute we got there. Sauna, steam room, plunge pools, and lots of fountains and jets and hot tubs that leave you totally rejuvenated. Seriously, the hydrotherapy alone is worth being in the preferred club!!!!! Definitely make use of that perk! And a final note: I said earlier that we are a gay couple, and I’m pretty sure we were the only gay couple at the resort. Still, we were treated just as well as everyone else there, both by guests and staff. Secrets is a truly welcoming place. The only instance where I didn’t feel completely welcomed was one evening where they have outside vendors come in and set up a market selling crafts and souvenirs, and one of the vendors we were talking to asked us “so are you brothers, are you family'” We answered “no, we’re married” just like we answered to everyone else all week, and was met with a reaction of disbelief, then some laughter, and I think he and his buddies were about to say something about us to each other in Spanish, until they asked first if I knew Spanish and I answered (in Spanish) that in fact I did know how to speak it very well. He then tried to say “oh well we don’t have that (gay marriage) down here,” when, in fact, I reminded him that Mexico does, in fact, have equal marriage in the state (Quintana Roo) where the resort is located. Since this was an outside vendor, I’m not holding the hotel responsible for his behavior, but if the hotel wants his info, I did end up buying something from him (despite all of that) so I have his info on my receipt! Overall, Secrets Maroma Beach definitely spoiled us, and we’re already looking forward to planning our return trip. If you have any questions, send me a message and ask!
"Pretty remarkable beach and beautiful resort"
The landscaping is wonderful. No rooms are a long distance from the pools or beach. The beach is white, fine sand as far as the eye can see to the left and right of the resort. The sand is fine way out into the water- no bits of shell or rocks or roughness. No water shoes needed. Lots and lots of lounge chairs available with plentiful palapas for shade. Easy to be part of a crowd, or down the beach a little ways for a more peaceful enjoyment of the beautiful ocean. Lots of daytime activities for anyone who wants them. Fabulous spa. Try the water course before a massage or on its own. The restaurants are lovely. Our favorites were the French, Asian, and Italian. We had Seviche for lunch every day. Fresh and tasty. Free instruction on Hobie Cats was a great perk. The water was delightful. During the 6 days we were there, they were varied-from body surfing fun to gentle. Nice entertainment choices at night after dinner. Great drinks all day long included in the price. Very friendly and helpful staff. All-in-all, a pretty terrific vacation.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM