of TripAdvisor Travelers recommend this hotel
"Wow Amazing View"
Checking in was smooth and easy Rosalia was a particularly helpful lady so thank you. We were able to access our room nice and early which was great. The staff throughout this hotel from ground floor entrance right up to the 52nd floor are so well trained and really fabulous in regards of customer service. The hotel does not have a spa but when a massage was requested the concierge arranged this for us in their treatment room. I would highly recommend this massage as these ladies are amazing. Because we chose a premier room we had a magnificent view and spacious room so on one of the nights we had room service to appreciate the view. Maria delivered our food to us and she was such a pleasant lady who I would like to mention for her friendly polite manner. The food was fairly good from room service. Overall we had a lovely experience staying at this hotel with a few small glitches but each of these was fixed with a positive so they are hardly worth going into detail about. Thank you for a wonderful stay would recommend and would be likely to stay again.
"Must stay here at least once"
We stayed here for a weekend in March. We booked the City View room, and the view did not disappoint! The lady at check in asked what view we preferred and we had a view of London Bridge. The best bit about the room, aside from the view, was the bathroom, there were so many little gadgets - a TV in the mirror, a toilet with multiple functions and a heated seat! We enjoyed our time here and would recommend a stay here at least once. The only things we did notice that we did not expect; was dust on the radiators, our lighted mirror in the bathroom did not work and the chair had a little tear in it. Not some of things you would expect to have been overlooked in a hotel rated and priced such as this one. Also when we returned back to the hotel after our evening out, the gentlemen (bouncer) at the entrance, shouted "are you staying with us!' after we walked past him to the lifts. This did make us feel a little unwelcome.
"Shangri-la hotel experience"
From the moment you arrive the staff are amazing Great experience lovely views well recommend staff all so friendly and helpful will go out their way to make your stay special and one to remember thanks to everyone
"Great hotel in a great building"
This is a very nice hotel in a great location, the Shangri-la chain of hotels is one of a 5* brand. The staff are excellent and the training is exemplary which is demonstrated in the way the meet and treat guests. The hotel is well decorated and maintained meticulously. The rooms are as one would expect nice, very nice and comfortable. Wonderful wonderful is the word.
"Amazing Hotel in an amazing building!!"
Hard to explain the amazing views you can observe here, especially of tower bridge!! The elevators have high ceiling and mirrors, hotel reception/check in on 36th floor and as soon as you enter you will appreciate the signature Shangri-la scent throughout, the in-room toiletries are L'occitaine bergamot and jasmine also. There is a pool on the 51st floor with specific kids hours. Rooms have binoculars and viewing guide. Lobbies have beautiful flower displays and rooms have floor to ceiling windows. The in-hotel restaurants are amazing. Tube located very close to Shard, as is the Borough Market which has many eating options. Also short walk to Tower of London and Tower Bridge.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM