Very good hotel, stayed there few times. Recommend without hesitation. Excellent location, especially because of the river. Very helpful personnel. Also recommend boat trip. Food is fabulous. I will choose it again
"Appreciation for the Additional Service"
Dear Sir, This letter is in regards to the four nights and five days stay that we had at your prestige hotel from 4th to 8th January 2017 in the Krungthep Wing. We would like to appreciate the effort of your hotel and its staff in order to ensure that we have a wonderful stay. We have visited Bangkok several times in the recent years but we stayed in Mandarin Oriental and Peninsula previously. Indeed, the warmth and hospitality service which your colleagues rendered to us was compatible with the hotels which mentioned above but at a more attractive rate. From the reception desk, the receptionist Cream was polite and helped us with all the information we required. The room which we stayed was always clean and tidy. In the Riverside Lounge, besides superb food, it provides a tranquil atmosphere to the guests. Most importantly, we must express our heartfelt thanks to your colleague Mr. Jiranut Thongsup (Duty Manager), who had exerted his great efforts in helping us to get refund from the gem scam which we encountered on 5th January 2017. We would like to thank you again for the wonderful service and for sure we will prefer to stay at your hotel when we visit Bangkok again. Regards, Andrew NG Annie HUNG
"5 Star property but showing its age in several details"
This is a beautiful property in a very good location. The staff is terrific; each one showing the poise and graciousness one comes to expect in first class Thai facilities. The rooms are very good; somewhat small and showing their age in many details. Beds are comfortable, bathrooms are good with tubs and separate larger showers equipped with overhead rain fixtures. Our room could not accommodate a hair dryer in the bathroom. We complained to the staff to no avail. Our other room did not have this problem, so be sure to check this feature out if it's important for you. The lobby and lobby bar area are comfortable and afford good views of the river. Terrific pastry staff create remarkable confectionary creations on display in the lobby shop. The main restaurant is efficient, attractive and the morning buffet is very well done. The health club is excellent. The pool area and bar are attractive and comfortable. Overall, the property is still competitive in its class for Bangkok. The value is decent ($205 per night including taxes, fees and breakfast for a deluxe double partial river view room).
This hotel is not what it was said it would be. The bathroom shower did not drain properly, if one person takes a shower you need to wait a while before some one else can take a shower again. also it was old and stained. Our room was not made up the send day, so we had to complain about it and yest they apologize profusely for it but is not nice to return to your room at the end of your day to find out your bed has not been done. to top it all when we went to dinner to the restaurant by the pool they gave us some one else bill for about 150.00 more than ours. Maybe we just had bad luck but I was expecting better service and room for this kind of hotel. On the positive side Breakfast was fabulous. The pool and restaurant have amazing views.
"Horizon Club Room"
We stayed 4 nights in a Horizon Club Room and it was completely worth it! Starting with the private check-in in our room, we were able to ask for and receive immediately the extras we wanted, like an extra luggage rack. What we loved the most was each Horizon Club floor has it's own concierge and dining and lounge areas. The complimentary buffet breakfast, snacks, evening cocktails and buffet were fantastic. The evening buffet is so extensive, you don't have to go out for dinner. Also the views from the Horizon Club area are spectacular. The rooms are appointed beautifully with everything that you need. We particularly liked the box of desk supplies when we needed a stapler. The bed was sumptuous and the lighting in the room was excellent.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM