I can only say vey positive things about this hotel and it's awesome staff. The hotel is very clean. Rooms are large with great bathrooms and large picture windows with pool or mountain views. Great service from everyone; Starting with buffet breakfast at the Kad Cafe. Cappuccino and boiling water for tea waiting every morning served by a wonderful team. Rim and the pool staff, Mr Joe and the housing keeping department, the Horizon club staff, especially George, Bow, D.Dear Dear, Phrae and even the trainees could not be nicer, more helpful or accommodating. This fantastic service starts at the top; Very special thank you Franz (GM) for a very memorable vacation!
"Beautiful oasis in Chiang Mai; wonderful staff"
Our 5 days at the Shangri-La were wonderful. It's an oasis in downtown Chiang Mai, just a few minutes walk from the night bazaar and the old town. We would definitely recommend it. While several other hotels in the area have comparable prices, the Shangri-La felt more true to Thai culture in terms of its design aesthetic and location. The staff was what made the stay - 10/10. Those in the Horizon Club lounge were so kind and welcoming. George and Dear, specifically, were so good to us and so friendly and warm. The reason for the four stars is that while the property was beautiful and well-maintained, it felt just slightly outdated. Though that may be because we had just come from Bangkok where many of the hotels are ultra-modern, it feels like the hotel may be due for a refresh, especially comparing it to other Shangri-La hotels. One other thing that is unfortunate but nothing the hotel can do - there is a new high rise that blocks the sun in the afternoon beginning around 4pm. It's not a major issue but a little inconvenient for a pool day. Overall, though- excellent property. They also set up an adorable display in our room complete with pictures and a bottle of wine on arrival for our honeymoon! Very nice touch.
"First Class Customer Service!"
I recently spent 3 weeks in Northern Thailand on a motorcycle and used the Shangri La as a hub when in Chiang Mai. The whole team was very helpful but especially the GM Franz who enjoys motorcycles and was kind enough to go beyond the call of duty and suggest routes and places to stay in the region. A lot of this was done remotely while he was travelling to Europe. This deserves a shout out for beyond the call of duty customer service. Thanks Franz and the Shangri La team!
"Out of world service "
I visited Chiang mai during the Lantern Festival 2015. Somehow I came to Shangri la is at the best location and I think I made the best decision of the trip so select this hotel. Never ever in my life I experienced such a service. Moreover staff went out of way to make our stay comfortable, specially for my infant. They almost met all our requests which we never felt were easy but hats off . Now wherever I go I look for Shangri la first.
"older hotel BUT great service n staff"
is an older hotel so please no xpect the latest updates etc. very attentive staff and cordial huge lobby extending out as this was built bfore prices of land escalated here in CNX good location ,walking distance to some food places and near night mmarket which is not wat it used to be
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM