"Excellent Choice in Chiang Mai"
All the things I've come to expect from the Shangri-La brand: spacious, luxurious room, beautiful common areas, and attentive service (even during the incredibly crowded Yi Peng season). This level of experience comes at a price, of course, but I'm not hesitant about paying for such a consistently good experience. Location is outside of the old city, but only a quick tuk-tuk ride away.
From the moment of pick-up from the airport to the check out, everything was beyond exceptional. This hotel was so friendly and so much emphasis on detail, that we could not have enjoyed ourselves more. The concierge desk was beyond your norm. They were willing to do anything and everything and were so friendly in helping us navigate the city that they deserve so much of the credit. But we also know it is a team effort that makes this hotel so spectacular...the amenities, the wonderful and quick service with our laundry and room service was so efficient that we received our dinner within 15-20 min. Thank you Shangri-La for making this trip a most memorable one.
I stayed here unfortunately only for one night on business. It's a excellent hotel with great rooms and super service. Everything looks great here, nice gardens with a pool. The breakfast is really awesome. Very friendly staff. Next time I extend my stay to enjoy it more.
"Excellent Staff Service!"
The staff were wonderful and we had a great stay! We stayed at the Horizon Club Lounge and the food was always delicious! They will address any issues or concerns you have right away! Shangri-La does live up to its standard!
My family and I stayed at the club level. Wonderful service and very good staff overall from Wen Ya and her colleague at the club lounge to the housekeeping team, concierge down to the doorman, Not plus their supervisors. Helpful and am really impressed with the care they gave to their guests. Can't thank them enough and indeed grateful for the way they took care of my lost and found handphone left by me in a taxi hailed by the hotel. The comfort given in the whole process by the lost and found team in the way they handled having my handphone couriered to me to my next destination in Bangkok with courier tracer tracking reference duly emailed Kop-khun-kha from the bottom of my heart Shangri La Chiang Mai !! Marvellous professional service indeed. Will definitely choose Shangri La again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM