of TripAdvisor Travelers recommend this hotel
"Well located luxury hotel"
Very similar look and feel as their sister hotel in Manila. Lobby lounge. Good restaurants. Can relax in BATS bar in the basement of the hotel and enjoy a pub meal. Clean room as expected of a Shangrila hotel. Hotel had a few silver bird taxis on standby when I was there so it was easy to get a taxi from the hotel
"Luxury well placed. "
Nothing about top rated hotel I didn't like. Everything went smooth and well starting from the time of arrival with warm welcoming and acceptance of early check-in request. The room was neat. Breakfast was delicious. Garden walk taken care of.. Staff were helpful especially Sheela at the reception. Unfortunately I was in a hurry and couldn't give a review at the hotel (Wish her boss is reading this) The concierge services were unlimited as it included recommendations for spending the day and arranged an airline reservation with a car for drop off. I enjoyed my stay and looking forward to return back.
I am frequent visitor and am always made to feel comfortable and relaxed . The Horizon Club is great for single travellers and useful for business meetings and the add ons such as evening hospitality and late checkouts are real bonus.
"Did not improve "
2 years back I have been billed a bottle of white wine, which I never drunk, a few weeks later I have receive a refund..... I did not return to the hotel for several stays in Jakarta, now as a business partner did already booked there I did join again..... Day one, getting back to the hotel at 15.00 they where just about to start to clean the room.... A little bit late, specially as I need urgently a shower and have been tired... Then the mini bar hasn't been refilled as well... I did leave the room at 07.15 in tje morning. Should not be a issue. Then I spoke to someone of the guest relation, as the English was very poor I spoke finally to the duty manager.... And the issue got taken care of.... I did receive a bottle of white wine..... I don't drink, but the gesture was ok.... Anyway..... Not really Shangri-la level.....
"Feet like home and helpful hotel staff"
I often visit Jakarta for business purpose. Shangri-La hotel Jakarta is my prefer hotel whenever I'm here. Staff here is very friendly and helpful especially DANIEL. I'm asked by parent to buy a local traditional tea but have a hard time to find it. In the same day's evening, I bump into with DANIEL and seek advise from him. He recommend me to one of the famous local online merchandise and voluntary offer his help. He not only help me to get a reasonable price but also call the seller to confirm the goods is genuine. Thanks for DANIEL help, I received the goods on one day after the order. This save me a lot of time so I can spent the remaining day to fully enjoy the moment here :)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM