"Superb hotel in a great location with excellent staff."
Superb hotel that's got right. From the moment we arrived the service we received was faultless. We had an executive suite & on our arrival we were escorted to the Horizon club lounge to go through the check in process rather than at the lobby reception. Other hotels could learn from this process as it makes you feel like your having an upmarket experience from the start. We were provided with drinks & the check in was hassle free. The suite was large & wonderful with a view of the Menara KL tower, this provided a great vista at night with its illuminated displays. The suite had everything anyone could want & the turn down service was spot on. The Horizon club lounge was excellent. It is well equipped & well run with plenty of staff maintaining a smooth operation. The staff in the lounge were wonderful & engaging with nothing being a problem for them. They looked after us superbly & deserve the highest praise. Our engagement with other members of hotel staff outside of the lounge was equally as professional & endearing & all members of staff were smart & well turned out. The hotel is well placed being a short walk from the Petronas Towers, Menara KL tower & Bukit Nanas monorail station. The hotel has all the amenities you could wish for & on perhaps a trivial note to some has to have the best scented hotel lobby I've ever been in along with fabulous floral displays. My wife & I would have no hesitation in returning to the Shangri-la hotel & hopefully one day we may get the chance. We thoroughly recommend it to all.
"Definitely worth the time and money"
Firstly, i am beyond amazed by the level of hospitality shown in Shangri-La hotel. Had a delightful check in as every single detail was well explained. Order room service, delivery was prompt and staff was friendly. Facilities are just perfect ! Breakfast was so good as well ! Smiles everywhere i go in this hotel ! Definitely would recommend everyone to stay here!
"A place of serene beauty with world class staff"
We arrived at the hotel as debutants to the Shangri-La experience. With knowledge of the prestige and reputation of the hotel group, we had high expectations. To say these hopes were met would be an extremely understatement. The staff from the moment of arrival to departure were exceptional. A smile at every turn, doing all in their power and more to tend to every request, this is the benchmark of hospitality. We made a well justified decision to upgrade to a suite with offered ample space, luxury and comforts along with a stunning view of the city. The dining, drinks and experience of the Horizon Lounge which came with this were truly stunning. We want to return here, the sooner the better. The best hotel I've ever stayed in. They absolutely delivered on the definition of Shangri-La: "A distant and secluded hideaway, usually of great beauty and peacefulness"
"Director of sales "
This is my second visit to shangrila hotel Kuala Lumpur and they never let me down at all, this hotel is amazing in location and in service, front office team is super and I never called the operator to ask for something and they let me me down they always talk in a very polite way and they are all professional.i would recommend this hotel to any one who is coming for leisure or business, well done shangrila kuala lumper team. BRAVO
"Still one of the top 5 in KL!"
The Shang may be one of the older 5-star properties in KL but I still love it because of the location and staff service - regardless of whether one arrives in a Bentley or rocks up in an old local model. LOCATION : It is only a 5-10 min walk to KLCC but without any of the traffic issues that properties in the KLCC circle face 24/7 because of the one-way traffic, inconsiderate parkers, tourist buses and constant roadworks. Shangri-La also provides a regular shuttle service to KLCC and Pavillion/Starhill malls as well. SERVICE : Excellent service all round - from the pretty greeter at the entrance to housekeeping and even the restaurant staff. No fault whatsoever (and I manage a cafe PLUS used to work in the hotel industry). Was very very impressed! ROOM : I stayed in one of the refurbished rooms with a lovely view of KL Tower and greenery so no complaints there either! Loved the sliding shower/toilet door although one has to be a bit careful with one's toes! RESTAURANTS : As mentioned earlier, excellent service and the food is pretty good too. Lemon Garden has one of the best buffets in KL and their Japanese outlet is a favourite with the Japanese expats as well. CONCLUSION : Highly recommended!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM