of TripAdvisor Travelers recommend this hotel
"Rooms did not meet our expectations"
We arrived middle of the night , and stayed for 3 nights in what should be a superior room. The room was very humid and smelled so; also it was located very close to the elevator, which kept us awake . The humidity came from the bad architecture of the bath room. If you showered in the bath (design done for it), the water would come all over the bath room and you should use the towels to dry. and this caused the humidity. Must be a hard job for the housekeeping staff to keep up with this work. Would strongly recommend to redesign this. Shouldn't we have arrived in middle of the night after long travel from Europe, we would have asked for another room, not sure it would help. But apart from this issue, the staff was very professional and friendly. The restaurant Tamra was very good, with excellent big choice and super service. Bar and swimming pool area also very nice, as well as the location of the hotel.
"Brilliant service | friendly | wonderful experience"
We had very good experience in this hotel. No doubt it's easily reachable at any point of time as its on the road. Staff of Shangri-La is too friendly in nature and professional in thier respective work from guard to manager and other. Special thanks to Mr. Akhil Bharadwaj ( chef ) who handled service of our table for dinner. He has very good experience of handling guest . Under his supervision , we had brilliant service. Many thanks for it. Coming to interior of hotel. It was enchanting. You will have enough accommodation. Design and sceneries all around will poke you to capture all the beautiful moments in your camera and save it in your diary. //BR Harshit Mehrotra
I would like to say thank you and give a recommendation to Komal, one of your front office staff. My friend & I stayed at your hotel for a few nights whilst attending an Indian wedding in Delhi. We had purchased Sari's to wear to the wedding however had no clue as how to tie & wear them. We asked front desk if someone could assist us and Komal was very kind and was happy to help. Komal did a great job with our Sari's, made us feel comfortable and is a asset to your business.
"Exceptional service great hotel"
I stayed at the Shangri-la Eros for eight nights with my daughter. We were picked up from the Airport and the transfer to the hotel was fantastic, our luggage was taken from us by Aditya and was delivered to our room hassle free. The security at the hotel is excellent, all cars coming in are checked and all bags are scanned just to the side of the lobby, Which in today's climate is great peace of mind. The welcome from staff on arrival was wonderful and all the staff made us feel at home, Prashant and Arun and all the front of house staff made us feel very welcome. The room was lovely with beautiful views of Dehli, and the shower was one of the best iv used in a hotel setting, the room was very clean and the beds and pillows were a luxury.Tamra restaurant is located on the first floor along with the horizon club, the horizon club is situated to the side and the service at both the restaurant and the horizon club were exceptional, Ambika was very kind and his hospitality was very well appreciated, Also Migha and Lakshita from horizon club were fantastic hosts,your wine glass would always be topped up before you reached the end and Migha was always great for a good chat and would help with any questions you might have. Food in both Tamra and the horizon was great with so much to choose from if you pay that little bit extra for horizon club it's well worth it theirs also a nice selection of cheese at the horizon club as well as deserts. I would like to say thank you to Amitta Sunil, Vikas, and Ashutush, and Karuna for your wonderful hospitality.The swimming pool and spa are amazing with lovely trees surrounding it which give it a nice oasis fell and is just what you need after a day of sightseeing in Dehli. the hotel its self is close to a train station, also the hotel is close to many nice attractions such as India gate and walking distance to Connaught place and Janpath market.If your looking for a great hotel with friendly staff and fantastic service and 5 stars look on more, This hotel is a cut above the rest there no doubt about that. I will most certainly recommend this hotel to friends and to anyone who reads this post. I plan on returning to Dehli near future as it's a wonderful city with spectacular arcutectur and the Shangri-la is where I will be staying.
"Disappointed by this Shangri La"
I normally love Shangri La hotels which is why my partner and I booked this hotel in Delhi. Similar to other reviews we found the reception area staff very helpful but otherwise they were rude,slow or unhelpful- especially in the spa area which I walked through to go to the pool. Wearing a bikini and sarong, having come from my room, I didn't expect to be stopped by a staff to be asked where I was going and whether I was a resident. Again similar to other reviews the rooms really need updating. The bathtub seal was broken and had gone brown and the tea / coffee drawer didn't fit well. The Tamra restaurant may be number one on trip advisor but having eaten there can only assume this is because the waiters hand out trip advisor cards specifically asking for feedback ...probably not what the locals do. If this is really the best restaurant in Delhi I am very disappointed! Lastly we didn't get the usual turndown service. I know it's small but it's the small things that make the difference.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM