Shangri-La Hotel, Paris, is located in a 19th-century residence in the elegant 16th arrondissement of Paris, one of the most revered neighbourhoods in the city.
of TripAdvisor Travelers recommend this hotel
"surprise from the fiance"
wow wow wow I was in complete awe, flabbergasted when I seen the hotel and surroundings. This was a complete treat. The hotel is extremely grande. The rooms spacious. The beds clean sheet, comfortable pillows. The bathroom was a good size and most importantly clean. Good size shower. Housekeeping on the ball. The service next to none. The staff know how to make this a 5 star luxury well done
"Bait and switch, extremely unprofessional overnight staff"
Stayed for 2 nights over the holidays and booked a Premier Room. Look at what the website shows for a premier room -- a beautiful, spacious room w/ light, space, windows, a sitting area, outdoor area. Generally very nice. When I arrived I was shown to an ugly corner room with scuffed up decor, rips on the curtains, that smelled stale and had no air flow or ventilation. I complained to the lady who checked us in, who said she could do nothing, and then to the overnight duty manager who was truly a special case of bad customer service -- he showed us a room that was better in the same category but said it couldn't be assigned because the last guest had smoked in it (this was true, it smelled of smoke). He then took us to another room that was better which we could absolutely have -- for an upcharge of 200 euros per night over the 700+ euro rate already being paid. Note at this point it was 10pm, so I told him to have a real manager call in the morning and went to bed. The next day, no one reached out so I went to the front desk myself. The much more pleasant, helpful, day manager found a different room (again, same category -- apparently it would kill them to upgrade a golden circle member to an empty room in a higher category!), which was actually pleasant -- but would only be available at 5pm. We got in at 6pm. The room was very nice, and fitting of the category and website description - if this had been the original room, I would have been very happy (minus the generally rude and condescending "duty manager"). Unfortunately, we had an early morning flight and left at 6am -- which the hotel knew was the case the whole time. So of a 36 hour stay, 24 were in a miserable space, and 12 were in a good one. No apology or note was forthcoming, and no follow up occurred. Otherwise, the hotel is fine. Room service breakfast was good, and the concierge helpful but did not seem to have the level of connections at the FS George V or the Bristol. You can do better at either of those properties at the same price point.
"Our favorite Hotel in Paris"
We are frequent visitors to Paris , we have stayed in most of the best hotel there( Ritz , Meurice , Mandarin Oriental , Savoy ). Shangrila provided a first class service of a big hotel , yet is medium in size , a very homely and private touch. We have stayed there five times ,the concierge made all the arrangement for meet and greet and pick up at the airport. The hotel is off the main drag , an old mansion of the Napolean family,all modernized , yet keep the old world touch .We have stayed in different suits , best one is 82 ( if my memory is correct ) the suit with a stair to an sizable veranda facing the Eiffel Tower , where you can enjoy breakfast . The room is beautifully decorated and function in s most modern fashion. . The pool is warm and never crowded , exercise room not big , but well appointed with all machines. My wife very satisfied with massage at the spa . Three restaurant ,one 2 star french Michelin , formal and impressive , the informal restaurent we liked a lot. , same place for breakfast too. A Sunday brunch is a must there. . The third Is the Shang palace , the best Chinese ( one star Michelin ) in Paris . We had many great meals there , the original head chef ( he has left for Geneva) invited inside the kitchen , and demonstrated how he prepared the fried rice, as we loved the way he prepared this common dish ( sound simple , took him 20 minutes and may be the most expensive fried rice ) The concierge is outstanding , very details on every arrangement. On Saturday .A fancy farmer market close by , so fun to visit . There is a small cute garden , good for pictures . We plan to be back many times
"Glad we splurged"
We broke up our week stay in Paris with two hotels. The first was the Shangri-La Hotel. It was beautiful. We only stayed one night in a Terrace Eiffel Tower room. It was expensive but amazing. The Eiffel Tower was right in front of us. Great views from the windows and the outside terrace. The only issue were bees. They bothered us while trying to eat breakfast and during the day. The only peaceful time outside was at night when the bees were taking a break from harassing us. There was a staircase in our room that could be dangerous for someone with mobility issues. You have to use the staircase to get to the outdoor terrace. We liked it but just a note for others to consider. The man who delivered our breakfast told us our room was the only one with a staircase to the terrace, though. He charmingly joked about how he hated setting up a breakfast table for that room because he has to make several trips up and down to set the table. He made it sound like there are other Eiffel Tower terrace rooms with great views without a staircase if that's an issue. The walk to the Eiffel Tower from the hotel is very easy. There are a couple restaurants nearby. The food/restaurant at the hotel was also very good. The hotel is elegant and was a great place for our first ever day/night in Paris.
"Another fabulous stay at this historic hotel"
This was our second time at this extraordinary hotel and we decided to pay to upgrade to an Eiffel Tower terrace room. The hotel is truly luxurious and worth the splurge. Customer service is top notch as one would expect at this price point, upon check in we waited in the lounge and were provided with cappuccino, cookies, chocolate and pastries to tide us over while we awaited our room. The gentleman attending the lounge was lovely and very attentive. Our room was beautiful with a great bathroom which also had views of the Eiffel Tower, terrace was on the second level and reached through stairs. It was cold but we were provided with warming lamps and blankets so that we could enjoy the view comfortably. We were celebrating my daughters birthday and they left a most delicious chocolate ganache cake. Overall a fabulous stay however service at breakfast was a bit of a let down and requires improvement. In comparison we had dinner at Shang Palace and there the dinner and service was excellent and what is expected from a Michelin rated restaurant. If you want to treat yourself then this hotel is the place to do it. We visited during the holidays and the decor was elegant and beautiful befitting the surroundings.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM